Wagin’ Tail Resort & Indoor Dog Park

My boys used to go to Wagin Tail. When there were issues with them Nancy, the owner, suggested that we get a trainer. She said she wanted the trainer to work with the boys at the daycare. Well, I didn’t hire who SHE WANTED at $ 2000 a dog, and therefore, pulled back her offer. She judged my trainer as being «too new» although I didn’t judge her company as being «too new» when I first brought my boys there. If you don’t fit into her magical bubble, you get treated differently and are no longer welcome. I guess my $ 500 a month wasn’t enough for them. Apparently my money isn’t green enough. She prefers puppies. When my boys were 6 months old they were king of the castle, but now that they are 2, no more. Customer beware! She is two faced!
Nancy, the owner, asked me to buy shock collars, I did. She asked me to hire a trainer… I did. I have done everything that she asked me to do and she is not holding up your end of the bargin. She don’t want «MY TRAINER» she only wants her trainer. Then, after she tells me I am no longer welcome, she calls my trainer again. Why call my trainer again? She is mad because we are not using HER RECOMMENDED TRAINER. Then to say to me that she has one of her staff «making a list of trainers»… why are her’s better than mine? I spent $ 500 a month and was still willing to, but she chose to not want to continue the relationship and she wonders why I feel the need to give her a bad review. Seriously? How dare she judge a trainer when I never judged her for being new which is her beef with him. I took a chance with her when she was new. She should be ashamed of herself,. I am not asking her to risk the health of someones family member… hence why I took the route that I did in trying to «help» my boys rather than turn my back on them like she did.
She also didn’t want my trainer in her building. why? For fear they may seem some «bad» practices? I have learned a lot about Nancy & her company over the past few months. I would be weary of anyone taking their dogs there. She doesn’t keep her word!!!

Don’t waste your time! We found this place at the Kenosha Harbor Market. We were super excited and it seemed like a great place to board our dog. We called immediately and made an appointment for a $ 20 temperament test (weird, this has never been requested at any other facility and we have used at least 8 between Michigan, Illinois, California and Wisconsin). However, it seemed reasonable to ensure our dogs safety. We drove all the way there (30 min one way) and filled out their 6 page questionnaire. Upon completion the lady told me we would have to bring our dog up for daycare 2x a month if we want to use them as a boarding facility. Wait, what? I’m all for running your business how you choose, but this should have been explained up front when we called and asked about boarding. We would have never wasted a beautiful Saturday afternoon. Customer service starts at the beginning and you don’t get a second chance at a first impression. Don’t be deceived and look for other locations to board your dog.

I bring my dog here almost every other day, she loves it there. It is more reasonably cost than all other dog daycare facilities without sacrificing quality. They have a scheduled day to make sure your dog is tired and had a great time by the time they go home. When we had that tornado in Kenosha this past few months they stayed with my dog that was lodging. I commend them for taking such good care of my dog. Almost everyday she is waiting by the door to go there. Then when I come get her she doesn’t want to leave. She has so many friends there and loves it.

I contacted Wagin’ Tail Resort in the winter so my dog could have the exercise and socialization he gets at outdoor dog parks. They assured me that they accepted Intact dogs. So, with a full schedule planned, we drove him there (in a snowstorm). When we arrived, we didn’t get much in the way of service. We were repeatedly ignored. Finally, a manager came out but turned us away as soon as she saw that Finn was intact. She wasted our time and didn’t seem to care. We were counting on that time to run errands, but had to cancel to drive him home. Really bad customer service.

Haven’t been really thrilled with this place. I’ve had my dog there a few times. Boarded him there one weekend.
Staff always seems confused. Every time I call they can’t find my information and try telling me my dog has never been there & needs a temperament test.
When I had him groomed here I was assured he’d be completely dry and brushed out when I picked him up. Sadly that wasn’t the case… The groomer was literally drying him off when I showed up (at the agreed time) and then she’s like «you’re all set!». He was still damp and when I got him home and completely dried he still had knots in his hair… Waste of money.
Then, most recently when I called to have him boarded I was told since he hasn’t been there in 5 months they wouldn’t board him… Whaaaa? So not only do you have to pay full price to board your dog, you have to bring him for doggy daycare 2 – 3 times before hand. What a joke.
I really wanted to like this place, but at this point I won’t be going back.

Simply Awesome! We have a 10-​month-​old Labrador Retriever mix and the first time we took him here he was hooked! He got to meet great new friends and enjoy several hours of playtime. We only tried the half-​day Day Care service, but he was exhausted when we picked him up and you could tell he was extremely happy to be there. We’ll definitely be back!

I wasn’t sure about bringing my dog to daycare, but after working from home for all my dog’s life, I didn’t want to leave her alone all day while I went to my new job. Then, I wasn’t so sure if it was worth it, and whether she would enjoy it, socialize, or be miserable.
Within two weeks of her coming here, she had shown that she LOVES this place. By the time I pull into the parking lot, she starts whining that she wants to go… right now! She runs to the door, she runs in, she runs to greet the staff, and she genuinely loves being there! Her tail just wags in excitement!
Having said all that, the staff has been FANTASTIC with me, and obviously with her, as she loves them. You can tell that they really put the effort with the dogs, even if it’s just to sit and let them cuddle (which Kira is a big fan of). When I come to pick her up, I love to come in quietly and just watch her go about her business undetected. She has found her pack! I could not speak any higher of this business and their staff, and neither can Kira.