Brought our computer in to get fixed because we had been here before and they graciously looked at our computer, determined it was fried and didn’t charge us. However, this time once we picked the computer up and got it home, our pictures and music were not on the computer. They asked us to bring the computer back but we agreed on picking up discs instead of lugging the computer back in. When we went to retrieve the discs, they only had the music disc. We had to go back again the next day for the pictures! Since we paid so much money and they hadn’t completed the job properly, we asked about a partial refund or something for the time we spent doing their job. We were told there was nothing they could do for us! Recommend going to a different computer place for better customer service.