Kenosha Urgicare

Got here and only two people in waiting area, one was waiting on significant other. Got checked in quickly. Man with the beard at the check in desk was very friendly and helpful. Waiting area is very clean, pretty quiet today too which is nice. Got called back in about 10 minutes after turning in paperwork. The nurse I think her name is Allie, very sweet girl. Dr Heide is great, very kind natured doctor, went over a lot of information with me. Over all I think this is a pretty good place to come if you’re in need of medical attention and can’t get into your primary doctor or if you’re like me just passing through this place is perfect, for a truck driver you are able to park in there lot without trailer only, or at the Lowes area with or without a trailer.

I have never had a medical center make me feel worse than I did when I came in. I fell down the bottom of my stairs because my ankle gave out, all of my weight landed on my foot and my foot immediately bruised and a little swelling occurred. I could not bear weight onto my foot, I could not walk. iced it, elevated it and gave it a few hours. went in here and told the front desk and the nurse in the room what happened. Dr. Faud, his name is something like that, came into my room without knocking. he immediately said, «so, you didn’t actively hurt yourself?» I replied, «is that a joke?». He said, «no, like you didn’t fall down the stairs.» Um, that is what happened. He never introduced himself, nor did he ask who I was. Never once used my name. He proceeded to make me feel like I didn’t belong there and that I was wasting his time. They took xrays, told me I sprained my foot. The doctor told me to take FOUR ibuprofen at once, I have had ulcers from doing this before. He prescribed me an over the counter anti inflammatory which did absolutely nothing for my pain. He proceeded to tell me to try to walk on it. He did not tell me to ice and elevate until my mother asked. Barely gave me any information regarding treatment. I had to ask to have my foot wrapped in an ace bandage. Basically, when he was explaining treatment he was walking out the door at the same time. Today has rolled around and my foot has double the pain. I called Dr. Faud on the phone and again, he does not seem like he cares about my pain. Told me now, to stay off of it even though he told me to try to start bearing weight on it yesterday. Said there is no reason to come back in because his treatment plan would not change. It is really nice to know that you do not care about my pain. Your nurses are great and thorough, you need new, fresh doctor’s who still care about patients. Never recommending, never going back.
I did receive a second opinion here in Colorado and turns out I now need to go to a physical therapist and wear a brace. The specialist does not expect a full recovery. 4 months later, I still have severe pain.

Prompt attention, quality care with short wait times