Jimmy John’s

I love their food and fast service.

Food poisoned. I was deathly ill for 4 days. Stay Clear of this place. I will never eat there again!

The food tastes ok but if you order an «unwich» (lettuce wrap) from here you will get a chunk or two of iceberg with stuff falling and dripping out of it. Way too messy to eat in a car or in front of anyone. I have had Unwiches at other stores and they use big lettuce leaves and wrap the fillings like a burrito, with nothing falling out and no leakage. This store needs a lesson in lettuce wrapping.

I went there during my lunch break. The first thing I noticed when I walked in the door was a foul odor. I’m not sure why, but it stunk in there. I almost left at this point, but I decided to give it a shot.
I ordered the Turkey Breast sub, got back in my car and drove to work. Opened up the wrapper to find a strand of hair on the meat. At this point I’m so hungry, I’m actually debating whether to just remove the hair and eat the damn thing.
I decide to look up reviews on the place. I find out they have a history of poor cleanliness and hygiene problems that resulted in a stomach flu outbreak… I ditch the sub. I can wait until I get off work to eat.
I should have gone to Subway, this was a waste of my lunch break and money.

Pretty sad. I got food poisoning from this place couple days ago. I found out later they had food poisoning incidences before and were shut down, then reopened not to long. Makes me disappointed that they’ve already made this kind of mistake and are still continuing to serve food that makes you sick. Can’t stand the sound of the name anymore and will never eat here again. Truly disappointed. :-(

I don’t understand the hype. For the price, why not just go to Subway and get twice as much sandwich and double the toppings?! The bread at Jimmy John’s was tough and felt day-​old. Toppings were sparse, yet the «light mayo» I requested was loaded on. My husband ended up wiping off the avocado spread off his sandwich. He said it had an odd taste (just like another review had said). Left a gross taste in his mouth.
To be fair, the meat, cheese, and veggies did taste fresh and had good flavor. They got our order right, and had it ready for pickup. I just don’t think Jimmy John’s is anything special. After paying $ 8.50 for a sandwich, I’d much rather go do Quizno’s, or even get a gourmet burger somewhere else!

So… apparently this place was closed for a day (June 5^th 2014) due to some Noro Virus contamination. And the Noro Virus is basically the stomach flu. A lot of people gave them 1 star due to the news.
I never read the news paper so I didn’t know about this. However, the I’ve ordered 6 times so far in the current month of June (So its almost once /​twice a week.) My husband, my brother and myself have not gotten sick once yet. So. I don’t know what the whole Noro Virus thing is about.
I’m not a huge fan of subs but the reason why is because they were «freaky» fast and cheap. It really depends on what subs you get because some are okay while others are really good. I tried their 8-​grain sandwich today (it was a basic turkey, lettuce, tomato and mayo) and it was actually very good. I had the same thing on a french bread but it was not as good. I also like their tuna sandwich (even though I’m not a huge fan of tuna) I just like to add more mayo.
I do also like the fact that you can customize your sandwich completely. I wouldn’t try the avocado spread though, it was a weird taste (or maybe its just the processed avocado taste :/​)
Either way, eat here if you want since it is pretty cheap but if you’re really scared of the stomach flu then make your own food (I mean, its really not that hard to make a sandwich…)
I like it so far, so I’m going to keep experimenting around with them. It also probably helps the fact that I wash my hands (a lot) before and after eating food.
** Edit
Also real quick, to the one who was complaining about be charged for extra cheese and having no pickles. I’m sorry but. have you not been to other sandwich like restaurants? Every single one I’ve been to charge a bit more for cheese (even subway!) Also, they do sell pickles in three different way. I think you’re being fairly cheap if you don’t want to spend one dollar on a whole pickle (not like a slice but a WHOLE pickle.) That’s cheaper then the whole pickles at the gas stations :/

They closed for a while due to poor cleaning causing people to get noro virus. I won’t ever eat here again.

They apparently don’t wash after using the bathroom. I really super appreciated the throwing up all night and early morning after eating there. I went 7 times and this happened the my last visit. Have not returned. They make you pick a star. I personally give it zero stars.

Great sandwiches made fast and well. This location opened in May 2013, they may have started off with a few wrinkles but as of now (November,) they are an awesome stop. I’ve been through their drive thru and gotten my food before my change before. The employees all pretty much seem like they love their jobs and they have a lot of fun while working, that says a lot to me. The Vito and the Beach Club are amazing, you gotta check out out.

It’s a Jimmy Johns. Great subs, fast service, and huge tables to sit at.

I don’t get the hype. The most bland, dry, tasteless sandwich I’ve ever had. The bread is so tough it hurt my teeth. I literally had to search for the guacamole in between the slices of cheese, and the Italian dressing was nowhere to be found. Blasting music tops off the visit, with my jaw hurting from trying to tear the bread apart to my headache from the rock music (don’t get me wrong I love rock music). I would take subway sandwiches any day over this place. At least there you get it your way ;-)
FYI– a kids sandwich is bread and meat. That’s it… no cheese, no lettuce, nothing. You have to upgrade to a larger sandwich to get anything else on it.

I would actually give them five stars. but my first Jimmy Johns experience was in Spokane the morning after a concert, where I drank too much and had way too much fun. I thought that Jimmy Johns wasn’t as good as something I could prepare myself at home… I guess I’ll never know if it was my fault or theirs. :)
BUT… the Jimmy Johns in Kennewick has impressed me! I’ve ordered delivery twice online. Lots of modifications to my sub. Everything was correct, delicious, and arrived surprisingly fast to my door. Sure beats greasy pizza!
Oh, and last but certainly not least… their Triple Chocolate Chunk Cookie is basically to die for.
Thumbs up! :)

This is the second time we’ve ordered from Jimmy and the sandwiches are good and the delivery fast… BUT both times we ordered they botched the order. We paid for toppings we didn’t get, got toppings we didn’t order, got the wrong drinks, and (last time) they put the same name on all the sandwiches. This is too expensive to never get what we order the way we ordered it. Strike-​two Jimmy. :-(
On the positive (besides the fact that I love their funny commercials), one of the higher ups in the company called me on the phone about the complaint email I sent and assured me that they take customer service very seriously and are working with the new store in Kennewick to get it right. Apparently, I’m to expect a call from management soon related to my recent order experiences.
So, it sounds like they are trying to get it right and that’s encouraging. It is a new store, so they deserve a little slack there too I suppose. Despite the problems with both of our orders, the food really was very good! I have no problem recommending Jimmy’s as a good place to eat… just check your order before you leave or before the delivery person leaves your doorstep.
Hopefully they’ll get it right. :) …and when they do, my rating will improve. Right now they’re just another variety of «Subway» shop… nothing to write home about (and I can’t recall Subway every screwing up my order). It’s cool that Jimmy delivers (and FAST), but what’s the use if the orders are wrong every time?
Update: 6÷5÷13 — Still no call from management as promised. :(
Update: 6÷12÷13 — Still no call from management, but I got a cute little gift card in the mail for $ 10 worth of food on our next visit. haha… That hardly buys one sandwich and we paid close to $ 70 (plus tips) for the two orders they messed up. Silly silly Jimmy. ;)
Oh well… I’ll give them a few months and then maybe try again, once they get settled in and the new employees get used to the program. Until then, I won’t order for delivery but we might try eating in.