U Club on Frey

Don’t live here unless you want free pets (rats) and have your name illegally used after you move out. Apparently ruining somebody’s credit is okay nowadays, oh and also rats, did I mention those? The current manager should be ashamed since she doesn’t even answer phone calls to solve the problem.

I lived in UClub for two years, and during those two years I have experienced enough to say that I would not recommend this place.
1. The front office staff consists of the most unprofessional and lazy group of individuals I’ve ever come into contact with. Sure, I get it: We’re all in college and we’re all around the same age; however, I hated that everything came across as an inconvenience to them. I’m not sure if it’s their unwillingness to commit to their own job or if they are poorly trained, but they hardly ever know what’s going on or what protocols to follow. Halfway through my time there, they got this great system which shot you a text and email when you get a package delivered to the front office. How wonderful! But, it’s not so wonderful when you’re getting MULTIPLE texts and emails a day for TWO weeks letting you know you have a package, yet you picked it up upon receiving the very first notification. They get all these great ideas, and have no idea how to use them. The only person I ever saw working diligently was the cleaning lady in the gym, which, by the way, was always spotless.
2. The electricity and water overages are out of this world. I lived with three other girls, so I knew overages were going to happen. I was expecting at a maximum we would owe $ 10 per roommate per month. No way. Every winter we would be owing $ 50-​$ 60 EACH on top of our $ 600 rent. I called the front office asking about ways to cut down our overages and I followed through on everything they suggested: We left every appliance unplugged in the kitchen when they were not in use, none of us had heaters or mini refrigerators, we washed all our dishes on Energy Saver + no heat dry, we kept the thermostat at 67 degrees, and we washed all our clothes with cold water. Our overages never decreased. Every winter and summer I was there, UClub was always ready to admit that overages would increase and that was just too bad. Why don’t they increase our cap?! Another pet peeve I had was UClub will not break down your overages/​bill by electricity or water; everything is just shoved together in one, subsequently, giant number. You never know what you should be cutting down on, but apparently it doesn’t matter.
3. The front gate was broken almost all the time. UClub is advertised as a gated community, which I know people will pay more money for, and it was ultimately money wasted. Speaking of security, I saw a security guard sitting and watching TV in the front office a couple times a week. The only reason I knew we even had a security guard, because he or she would always have all the blinds drawn, was because I saw them through the front door. They never walk around and patrol the area. ONCE, there was a security guard who was walking around at midnight. I was so thankful to see her, because I was actually on my way to ask if she could ask my neighbors to quiet down. She said she would, but absolutely nothing happened. UClub does have courtesy hours, but they were NEVER enforced, even during the week! It doesn’t help that the front office staff are the same people who are throwing/​attending these ridiculous parties at 2 in the morning on a Wednesday. It’s probably the same reason why the constant smell of pot always went undetected and unimpeded: no one cared, not even security.
4. Mold was never an issue in my room, but my poor roommate had mold after maintenance workers discovered that there was a clogged drain right outside her room which caused water to flood her room. For a week, she didn’t stay in her room and stayed with parents.
Despite all this, I was always happy with the amenities. The pool and gym was always clean, and that’s why I’m giving UClub two stars.

So, my now husband lived here for two years during college and I lived here for one year. Like any housing option, there are good things and there are bad things.
Good:
1. When I moved in, the rent was close to on campus housing prices, but the rooms were MUCH nicer. Plus a pool? I was so excited. I understand there has been a continual increase in rent here so that may not be the case anymore.
2. The idea of a «gated» community made me feel safer (more on that later lol)
3. Your own lockable bedroom and bathroom (pretty standard in this price range).
4. Close to campus
Bad:
1. The phase 2 part of the complex was a rush job and there are many issues with those apartments, one of which was my now husbands old apartment. Now, I’ll be careful with my wording here, but lets just say there was some green fuzzy stuff they tried to tell him was dust. When he literally had to be relentless because he was getting sick, he called the KSU newspaper, and BBB, they finally agreed to look into it but only referred to it as «moisture concern». They agreed to have someone come look at it (after months of begging and itchy eyes) and what do you know — they had to have the apartment cleaned. Shocker, the green stuff wasn’t dust. Funny story, the first time maintenance came to check it out they accidentally left a paper in his room with all of the rooms with this green fuzzy stuff and listed who all was getting sick. There were like 5 other people. Just saying. Not the fault of the front desk/​management it was there — but it is there responsibility to make sure the apartments are livable for tenants.
2. The gate was broken, not exaggerating here, about 90% of the time. It was just open. It can hardly be called a gated community. My parents never ever had to be buzzed in any of the times they visited because they could just glide on through.
3. Overage charges are more annoying than expensive. They warn you when you sign your lease that every month you may have utility overages, and yes even if you live carefully you probably will. They are split between tenants and mine were usually $ 2-​$ 5. So not expensive. But here is the catch — like most apartment complexes, they don’t take cash or card at the front desk, just check. And you can pay online, but it’s like a $ 20 convenience fee every time you pay online unless you do direct deposit. And if you do direct deposit, you have to set it at the same amount every month. My dad and I had set up direct deposit without realizing what a hassle the overages would be. So, with direct deposit rent set up, I was walking checks down to the front desk for two bucks every month so I didn’t get a late fee. Lol, not even expensive, just a hassle.
4. Allergic to any pets? DON’T stay here. It is «not pet friendly» but they don’t enforce this at all. Even the front desk said «there are pets everywhere» as I was turning in my keys and commenting on the lack of enforcement of that rule. I lived with random roommates and between 2 of those roommates there were two pit bulls and a cat. Me and one of the other roommates were allergic to the cat, but it literally does not matter at all. If you move in with someone who has a pet that you are allergic to or don’t like, good luck. You’re probably stuck with it, even if you tell the front desk.
5. Loud, trashy atmosphere. Your typical college housing with parties and kids who just sit around smoking weed all day. (another not really enforced rule.) This complaint is more person to person and may not bother everyone, but I wanted a little quiet.
6. Front desk is poorly trained and talks down to renters. They could almost never answer basic questions and acted like I was a huge inconvenience when I asked basic things like «has my package come in yet» (they would almost always say no before checking, then call me 10 minutes after I left saying they «found it») This was a complaint I heard from several people. My packages would say delivered online 2 – 4 days before the front desk would let me pick them up.
7. You probably WILL get charged cleaning fees even if the apartment if spotless when you turn in your keys. Could be a sloppy roommate after you, but they don’t care.
Overall, this wasn’t my favorite housing I tried. The rooms are nice but it just wasn’t my scene. If you have roommates selected, a much better option is a normal apartment complex. You can get 2 other people together and go to a gated complex with a gym and pool and split rent and utilities between you guys, and really pay about half the price. That would be for a real gated community and a front desk that doesn’t talk down to you! I’m at one with my husband now and it’s my favorite so far. Gated, pool, pet friendly but they take action if there is an issue (like a mean cat that attacks people — they took the initiative to help with that.). Rent is high but if you are splitting it 2 – 3 ways it’s much cheaper than U club

My son lived here and I would not recommend it. The management is very inept. Moved out with room in perfect condition. Received a bill for things that we were not responsible for and no one would ever call us or talk to us. They take advantage of the kids by charging whoever they want and there are no efforts made to appeal it or deal
With it. They don’t care who pays as long as they can stick it on someone. Very shady.