Plumb Xpress Plumbing & Drain

NEVER USE THIS COMPANY! I contacted Xpress when a leak was discovered in my kitchen late November. A plumber named Jay came out and recommended I contact Quality Restoration to remove, dry, and repair the flooring. Jay repaired the leak but did not perform any clean up on the job which left dust, debris in the kitchen. The mitigation company did not test or fully removed the floor and exposed two layers of asbestos linoleum and turned on the blowers. Jay told me my cast iron drain pipe was deteriorating and needed to be replaced, I told him I also had a toilet that needed to be placed. He said he would do both for an adiitional $ 1000. He seated the toilet then asked for payment so he could buy the materials and promised to return the next day to clean up the work in the kitchen, seal the toilet and start replacing the drain pipe. After continued promises, excuses, I never saw him again. In December, Jay said he couldn’t come because he was on a GPS so I contacted XPress and complained and in mid December someone named Andrew was sent out. I showed Andrew Jays work and his messages committing to the additional work. Andrew said Jay had been fired and he confirmed the issue with the cast iron drain and reviewed Jays work and said it was done incorrectly. By this time I had confirmed reports of high asbestos levels in the air and told Andrew that I didn’t want anyone working until the abatement company had completed the work and the air tested clear. The holidays delayed work and I called/​texted Andrew on ¹⁄₂₇ notifying him that the house tested safe and he could continue work and had no response. I informed the owner Donnie of the situation in February and he refuses to respond and now I have to go through the hassle of litigation.
As things currently stand:
— Andrew claims the work on the kitchen drain wasn’t done right.
— I paid an abatement company to clean the debris left in the kitchen by Jay
— The toilet placed is unsealed
— No work has been done to replace the cast iron drain pipe.
— The owner refuses to respond

My roommate thought it was a good idea to put a wine cork down the garbage disposal… we called the office and Jimmy came out that day and had everything working FLAWLESSLY. Thank you for your prompt action and great service!

Do not hire them for anything!!! They charged us a large amount and the problem still exists. Wanted more money for another guess on what it could be instead. Started the job without a permit or a licensed employee. County fined them and they were summonsed to court. Owner Donnie Herrin walked away and doesn’t guarantee his work after telling us he would fix the issue. Doesn’t return our phone calls. Had 2 other companies assess the problem and neither one would have done what they did to fix it. One actually laughed at the mess they made digging holes everywhere with a backhoe. Our advise is avoid this crook!!!