Pet Play Place

When I picked up my puppy, she was suffering from heat stroke. The staff indicated they had no idea there were any problems, which leads me to believe their staff are outright neglectful. Please find somewhere else to board your pets.

Zee waits at the door every morning with her harness in her mouth ready to go play with her friends. I will truly miss this place as we have moved to another state. But when we visit, Zee will definitely be back with her friends at Pet Play Place (Sheri and Mark)!!!

Our dog loves Pet Play Place and the people that work here. He’s enthusiastic about going in and pleased to see us when we pick him up. I see the same thing with other dogs that are being picked up. When we were looking for boarding places, we were not happy with the places available that put their animals in runs and charge for paying attention to or walking our dog. So the open concept of Pet Play Place was very appealing to us. And five years ago, when we were looking for a kennel, the prices of the facilities were comparable. There have been times when we felt that we were being «sold» other services, but that hasn’t happened in a while. I would like to have a detailed summary of the charges, perhaps emailed to me, to make sure they are accurate.

We’ve been bringing our golden retriever to Pet Play Place since 2013, but this last visit was the last time. To say that they overcharge is an understatement. And now the groomer is getting in on the act, and the groomer is doing a poor job on top of it.
And why no internet cameras? What are they doing to our pets while they’re in back (where we’re not allowed!).
We’ll be looking elsewhere for a boarder/​sitter and groomer.

My best friend Tracy has been taking her dog Lady here for years. She treats Lady like she is her child. She always makes sure where ever she is going, and if it is for a long time, that she can bring Lady with her. She loves this place and so does Lady. The few times i have gone and picked up Lady with her, she has been so happy. (tail wagging 100 miles per hour). I have had nothing but good encounters with them.

I absolutely LOVE this place & My dog Sidney always gets so excited to go everyday. The staff is friendly & always gives Sid special attention. I love picking him up after work & hearing from the staff how his day was playing with the other dogs. It’s a little pricey but worth the extra money. I wouldn’t think of taking him any where else.

We’ve used Pet Play Place since 2011 for boarding our Shih Tzu and never had an issue but I can NO LONGER RECOMMEND Pet Play Place. Note: We’ve been told repeatedly since 2011 that they will be installing Internet access cameras so we can observe our pets. As of Aug 2013, no cameras have been installed.
We decided to board our Shih Tzu plus our new 1 YO Boxer this past 2013 summer. After the week, and upon picking up our dogs, we immediately noticed our 1 YO Boxer was extremely thin, as her ribs were clearly visible and she clearly lost what, 10 pounds? We were told both dogs were great and our Boxer lost weight from all constant the playing in «general population». Note: Our Boxer lost 12 pounds. I had to take her to our Vet due to a kennel cough, Kennel cough happens.
We don’t like crating our Boxer in the day and Pet Play Place had THE answer for that, the «day packages». We thought this was a great concept too and decided to buy a 10-​day package and try it out.
Week 1 we were told they had to use a soft muzzle on our Boxer as she was grabbing another dog by its neck. OK? Dogs do that. I asked if our Boxer broke skin and the male employee said no, dogs being dogs, etc. I was assured the muzzle allowed her eat and drink, as it stretches but will not allow her to open her mouth wide. Again, I asked about cameras and again, they’ll be getting installed soon.
Week 2 and another dog had a nice bite out of our Boxer, right side of her neck. I asked about that and they told me about a scrap with another dog, and the other dog will not be coming back. Again, the «general population» doggy day care can get rough. During week 2, our Boxer was also wearing the soft muzzle again for being «over zealous». An older female employee said, «she grabbed another dog by the neck and she had to break it up, so the muzzle infraction again. OK…
Week 3 we were was told our Boxer «attacked» another dog, and held the other dog down by it’s throat and was going to seriously hurt the other dog and therefore she put our Boxer in «isolation». This older female employee stated this was our Boxer’s 2^nd serious infraction and with the isolation and «attack», she may not be allowed to come back and at 3 infractions the dog is not allowed to come back unless the dog attends certified obedience training; and yes, they sell that there too. As this same female older employee went back to retrieve our Boxer on Day 8, a younger female employee behind the counter stated, «I don’t agree, she’s a great dog and that didn’t happen I asked to speak with the manager/​owner to discuss what’s been taking place with my Boxer. The older female employee stated the manager/​owner was on vacation and wouldn’t be in until the next day, but she’d call him and give him my number.
Here’s the issue, our dog doesn’t have an «issue». She is well trained and very obedient. Our Boxer is around our Shih Tzu, and little kids all the time and she doesn’t «attack», «bite», or «get out of control». She is a high energy, fun loving, playful dog, a loving and loyal K9 through and though. I had a problem with what I was being told. Something was going on. Had they had the cameras installed, I could have maybe, at least caught some of this.
The manager/​owner surprised me, and was kind enough to call me the same day and I have to stress he was very cordial and professional and I appreciated his time as well. He explained to me the older female employee already called him, and she explained the issues she had with my dog. I explained my dog’s temperament and the above, I did state, in my opinion, the older female employees story isn’t matching up, the muzzle, my dog’s prior injury; it’s loss of weight during boarding, isolation, etc.
My opinion, only an opinion here and I have nothing to back this up, I believe the dogs at Pet Play Place are under-​supervised, neglected for too many hours during the day/​night, and not properly cared for. I am not insinuating abuse, just employees that probably make minimum wage. You get what you pay for. I think there’s an easy way to put this issue to bed for the manager/​owner of this establishment; «install the Internet access cameras» so your customers can see their dogs.
AUG 26, 2013. Our Boxer had her 1-​year old check-​up and while waiting to pick her up, I over-​heard 2 customers talking about an issue with Pet Play Place and I laughed. As they looked towards me, I got into the conversation with issues I had and thought, I was right all along; I should have trusted my gut instinct. A few days later, I stopped at a 2 animal hospitals that also board dogs (as our Vet doesn’t) to get price quotes and see their facilities. Oddly enough, and maybe this doesn’t sound believable, but at both hospitals, I heard negative comments about Pet Play Place from customers and that was their reason too for being there, i.e., safe, quality boarding of their pets.

Refused to meet or even do a temperment test on my dog, who is a pit bull mix. My dog is extremely submissive and friendly, doesnt even bark. I wonder if they have an issue with other races or religions too,