Kay Jewelers

My wife and I went in today to exchange a ring I had purchased for her for Christmas. I had purchased the ring online and went in with the receipt email on my phone, but did not have the printed invoice sent with the ring. I figured with it being 2013 and all, they would be able to do a simple exchange without a printed receipt. Well, I was wrong. The associate we spoke with was nice and polite, but her manager was rude and arrogant. The manager never even spoke to us, despite her being 6 feet away from us and within plain sight. She didn’t look at us or acknowledge our presence, she spoke through the associate as if we weren’t standing right there. After we left the store, we called Kay’s customer service number, to find out that she could have done the exchange without a receipt, which means she didn’t help us simply because she didn’t want to! Anyone that lazy, rude, and apathetic toward the customers who pay her salary should find another line of work. Kay Jewelers needs to do a little historical research, most companies who treat their customers as a nuisance don’t last very long. They’ve lost this customer and ALL my future business. Maybe I’ll be back when they have their going out of business sale.