Kaiser Permanente TownPark Comprehensive Medical Center

These guys are unable to even fill prescriptions after the doctor approves them in their «advanced computer system». Pharmacist was unable to fill my Fiancé’s prescription medication, despite it being in the system and visible to her as approved because she did not have a hard copy from the doctor. If this was the first time, I could understand it, but this is the 3^rd time in as many month.

Avoid Kaiser Permanente all together. This location is one of the worst. Went to the U.C. due to severe pain, and was told that they could not give pain killers? WHAT??? That was on a Saturday. On Monday I went back to see another doctor, and she gave me enough pain killers to kill a horse. Problem was, she had not even examined me. I was in pain, crying… she up and leaves the room while I’m telling her whats wrong, saying «I can’t talk to someone that is crying». Hummmm … She shouldn’t have become a Dr. if she can’t handle people in pain.
The entire place is the typical «Too many patients, not enough staff» medical facility. Every corner of this place screams «I only want your money people, but not actually do anything for it.» From the sign in to the pharmacy, wait, wait, wait, wait… and wait some more. Oh, and by the way… nobody actually gets paid enough to actually care about an individual.
When you go here, you are herded around like cattle. Nothing happens until you dish out the cash. And when you do see a doctor, make sure you speak quickly, because they are on a time schedule that does not actually allow for patients. Doctors and nurses are over burdened by relentless, and endless, paperwork and computer entries. One thing is for sure, they will cover their butts not to get sued, and all of this at the cost of patient care.
I joined Kaiser Permanente in Jan. And I switched to another provider after one month. And the end of this horror story; They are still trying to extort $ 25 from me, and I have now received three different reasons why I owe it. I am hounded by automated phone calls. This again shows that there are not enough humans to care for patients. They don’t even have the decency to have a human call. And get this… when I did call them back, I got a recording telling me that they had high call volume, please leave a message… and what did I get when I tried to leave a message… a recording telling me the mailbox was full.
Bottom line… avoid this place, and this company, at all costs, if you are a human being.

I have chondromalacia patella. I have had arthroscopic surgery and viscosupplmentation in the past for recurrent knee pain and swelling. The last series of shots were 1. 5 years ago.
Kaiser was unable to get me in for nearly four weeks to start a viscosupplementation series due to recurrent knee pain and swelling. When the appointment day arrived, I told the ortho that in the past I needed five shots instead of three. Their preference was three as they said «the literature shows that five is no more effective than three». I agreed.
There was no change after the three shots. By this time, the effusions were so severe that I was on crutches, and at times cannot drive.
They agreed to give me two more shots, but I could not get in to see the ortho for three more weeks (the shots are suppose to be given a week apart). Via email, this ortho mentioned seeing their cartilage specialist. I agreed. I was unable to get in to see this doctor for three weeks.
I called the appointment line nearly every day to see if I could move this appointment up. Being unsuccessful, I bundle all my kids up on the day of my appointment to make an hour drive there.
When I arrive, the doctor starts to talk in detail about what they would do during the recommended «open» surgery for a cartilage transplant. I then ask this doctor how many procedures he has performed. He replies, «none». He then tells me he can credit my appointment and that I should see the Kaiser doc who has actually performed this procedure.
I was so angry. I would wait three more weeks to see the doctor who supposedly had performed the surgery. I emailed my original ortho to tell him these details. I also told him of my concerns about Kaiser’s limited experience in cartilage surgery. I told him that the physical and emotional pain of waiting three more weeks would be unbearable. I asked him if Kaiser could refer me out of network to an experienced surgeon. I never heard back from him.
I then started speaking with the Kaiser retention department to voice my complaints. I also called the ortho nurse line multiple days in a row so that I could determine if this new doctor had indeed performed the surgery I need before keeping that appointment. Even if the doctor had limited experience, I felt that Kaiser should refer me out. I received no calls back from the «advice» nurses.
I then received a call by the retention department that the doctor with whom I had the appointment would call me within 24 hours to discuss if Kaiser needed to refer me out of network. I had some hope for the first time. This doctor never called.
I do not recommend Kaiser health insurance for anyone. I have spent thousands of dollars under them with MRIs, xrays, injections and doctor’s visits. When surgery was needed for permanent resolution of my symptoms, they could give me no appropriate information or assistance. Shameful.
Addendum: I did hear from my orthopedic days later indicating a referral to an outside provider was authorized, but I had already signed up with a different insurance company.

This is a clinic /​hospital /​emergency place.
I went here because I had a medical condition that needed resolution.
This is a great place! I highly recommend it if you happen to get sick and have KP as your insurance carrier.

I am the owner of a small business (around 100) employees and 99 of them are unsatisfied with the service from Kaiser. Could not recommend and I will assure you that we will not be using them next year.

Kaiser is the worst. I don’t know where to begin. AVOID all Kaiser doctors esp the obgyns. My seven yr old are smarter than all these idiots. Sadly we had to get Kaiser b/​c of my hubbys work but I am switching next month and can not wait. Anything has got to be better then the docs there.

I got right in and he staff was all very kind and knowledgeable. I would recommend going here and will be back if need be! I did not have to wait at all when I went here for a burn on my leg.

Update 2/2015…didn’t think it could get any worse, but it has! Now there seems to be a revolving door of primary care doctors too! I’m just a number and a dollar to this place. Zero regard for my whole health, and absolutely no follow up or concern by any doctor I have seen.
That said, I DO like my children’s pediatricians at this facility. If only their doctors could see me too!

No care is given. A waste of time if your sick or injured. They just take vitals, write a prescription and send you home telling you to see your primary care physician. If you can afford to not have Kaiser you should. You’d be better if with no insurance than with Kaiser it’s a waste of time and money.

Decent medical care so far, prices are reasonable and I wasn’t charged for simple lab work. Wait times for physicians aren’t bad.
Wait times for the pharmacy are INSANE, though! Wait ten minutes to ‘check-​in.’ Then wait 45 minute till they fill the prescription. Then wait in line to ‘check-​out.‘
If my physician already entered the meds in their electronic system, why should I need to ‘check-​in’??
Lest you think this is uncommon, one of the staff told me (under her breath) that they’re always slammed between 9am and 8pm.

Waiting waiting waiting. Since 8:10pm to get x-​ray and hurt ankle checked. 10:38pm now and still waiting. First waiting in the lobby and not in the room but just waiting, oh and two ibuprofen. This is crazy. It’s not busy or anything here. Should have been in and out.