Hertz Rent A Car

We rented a car from Hertz in Marietta which came with broken windshield wipers .not great. Then switched out the next morning from Atlanta International which someone had smoked a LOT of pot in… Marietta refused to help us, Atlanta was too busy… but KENNESAW at TEN MINUTES BEFORE CLOSING came through for us. Switched out the vehicle without any fuss. Made it all very easy and really very pleasant reps assisting us. Great customer service, probably the best customer service we have had from a car rental company ever and we have rented a lot of cars!

They give you rental cars that have things broken in them. They have long lines to rent cars.

I rented a car for a week here, had a reservation to pick up a Toyota corola at 4pm. Our flight was slightly delayed so we called on our way to hertz and told them we would be late. We arrived there around 4:30 and the storys began. First, our Toyota corolla was «getting an oil change» and two employees went to another lot to get us a car. After 25 minutes they returned with a Buick and it was time for story #2: The Buicks’ check engine light was on and we couldn’t have that car. So now our only option is to take the only car on the lot which was a fiat 500. I’m 6’1″ and not willing to squeeze into and out of that car and be restricted on luggage and passenger space so I said no way. We finally get a freshly turned in dirty and musty Toyota tundra 5.7l engine. After a day of 14mpg we called them again to see if we could have a compact car like we originally wanted and were told there would be a Mitsubishi lancer for us. We returned the truck and the lancer was «having it’s oil changed» at this point I was beyond pissed off. Alex was very apologetic and helpful as she offered us a dodge charger which we took. The car was filthy but it was a car so we were satisfied. Before leaving, the girl who originally screwed us was on the phone assuring a person that their charger would be ready for pickup as we were about to drive away in it. She was told we were taking the car and she replied «oh well I’ll just tell them there’s something wrong with it.» Will never return to this hertz and my 2 star review is very generous die to Alex saving our experience and making it a little better.

If you try to follow the yellow brick road, well in this case florescent yellow tiles in the store, you will get dizzy as I did. Once you can focus, the staff is friendly, and the rental process from online to in store was really easy and fast. The one thing I would say is the car was dirty and reeked of smoke, but hey I needed a car quickly and for a reasonable price, so I won’t complain too much as the entire process took about 10min.

I go here all the time for work. They recognize me and have almost no paper work to do on arrival and departure. They are usually very fast and you can leave you car at this location.