American Signature Furniture

If I could rate this store a minus 0 I would in a heartbeat. You are greeted by sales hounds as you walk in the door making you feel like prey in a jungle habitat. My experience in dealing with this company is a bad one all around. If you have a complaint the store manager is a very very rude female and she will fight you tooth and nail and has no respect for you as a customer! Don’t Go There! You’ll Be Sorry.

YOU GET WHAT YOU PAY FOR
Truer words were never spoken when it comes to furniture. This store happens to be located in a shopping center with several other furniture stores which can either be very good or very bad depending on your standing among these stores.
If furniture was jewelry, this would be costume jewelry. It looks fine at a glance but when you look closely you will see that it is not high quality furniture from construction to fabrics. They had some nice looking entertainment sofas and chairs but most of them were made of faux leather instead of the real deal and that may be fine if that is what you like. I just happen to love the smell, look, feel and durability of leather. Some people may choose to have faux leather if they have active children or want to save money. They definitely have plenty of options here. Of course they have tables and chairs and bedroom suites, and I currently having a sale on select items.
If you just need something pretty and functional for now, you may find what you are looking for here. If you are looking for more substantial pieces that you can have for a long time, I would say do the research and know what you are buying.
Immediately upon entering the store, I was greeted and offered assistance. However, I would definitely be concerned about purchasing furniture here after reading the many negative reviews.
Just be careful and make sure that you know, understand and agree with their delivery and return policies before signing on the dotted line.

My furniture was never delivered. My window was from 3 – 6. At 6:30 I called the number they have me for questions. The lady on the office said there was a truck running behind but they should have called me. They hadn’t. She called them and called me back. She said they were on delivery 9 and I was 11. Should be there soon. So, I waited.
At 8:30 I got a call from the driver saying he as 2 hours behind. I said I would wait. I think he wanted me to say I wanted to reschedule. He then told me the office would be calling me to reschedule and hung up on me.
I called the office. No one answered the phone. I hung and called right back and got a message they were closed. No calls, no explanations. I’m completely unimpressed.

If I could rate this place below a one star, I would. I went in for a simple piece of furniture– an ottoman. I handed over my 500.00 in December to later learn that the item would not be available until February 27^th. Then on the 27^th, I was told it would be several more weeks of delay but after expressing my frustration, a «manager» said he would have one shipped in from Indiana to arrive on March 7. I finally get a call that it has arrived! I make special arrangements to get a vehicle that I can transport it in but once I arrive at the store, I’m told it’s not there and it may be another 3 – 4 weeks. (estimated)At what point do you stop believing? Today!
REFUND! NEVER GOING BACK– don’t waste your time people.

What a great company! From the customer service @ the store, to the customer service upon delivery/​setup, we had not one problem. That sales person at the store was extremely helpful and kind. The delivery guys were extremely hardworking, polite and helpful. Great job!!! We will definitely purchase from here again.

What a bummer this experience was. My husband and I went to buy some things the day after thanksgiving. We ended buying a bedroom set, a couch, a cocktail table, and some wall art. The items were to be delivered the following week. On that delivery not all items were delivered and they said the other pieces would come on as later date. While I was waiting I went back to the store and bought a chair, an end table, and exchanged the wall art for another piece. They said they would combine the new items with the rest of my other items to be delivered on the same date. Long story short today was the 3^rd delivery and I still don’t have all the items. It’s more the a month after our order. Now we are in the car driving an hour round trip to get that last item ourselves. Never again 3 deliveries and still not complete is unacceptable. And no call or attempt from management to remedy this. I’m done.

I was contacted by Dayshae who manages the drivers, and she was AMAZInG! She set up my furniture took the wrong furniture out and she was so kind! I think this is truly her calling because she was nothing but nice.

I had a sofa delivered by this store. They banged around while they were here (knocking into our Christmas tree and put a scratch across our front door) then quickly left… leaving my front door wide open. When I noticed they left I went in my living room and saw the huge gouge they put in our brand new wood floors. I immediately called the store, they sent someone out (which we appreciated!) but he was quick to say he didn’t think his guys did it. Insurance company called me this week to tell me they will not cover the damage.
Seriously?! We just had these floors installed! I would never trust this company.
And just FYI, we also had furniture delivered recently by Ashley Furniture in Kennesaw, GA and they were fantastic. Extremely professional.

I have had a number of great experiences at this store! I have purchased 2 rooms of furniture here and I have shipped for separate pieces from their clearance room a few other times. I even brought a friend, who hates furniture shopping to buy his living room set at American Signature– he is delighted the results! The recliner that he bought is so amazing that our friends rush to it when they get to his house, trying to claim it for the evening before anyone else can get to it!
They have a great selection of styles that will appear to a wide variety of shoppers and their prices are reasonable.
One of the other reviewers mentioned being swarmed by staff members upon arrival and I can say that I have had that experience, too. I have never had anyone be rude (in fact, everyone is very kind and helpful) but I do feel sometimes like I’m being «tagged» by a salesperson when I walk in, to ensure that they get commission for my sale. I know that it is their livelihood and I kinda get why this happens but it is uncomfortable when you feel like all eyes are on you. I deal with it by realizing that, when I’m ready to ask a question, their will always be someone there to help me.
I will continue to visit American Signature furniture when I have something I need– a room or a piece.

Visited this location for the first time. I was really impressed by the vast selection they had to offer. They have a TON of various sofa sets, not so much in the tables department. The customer service is severely lacking at this store, though. We had to track someone down to assist us after going through the entire store twice because we had a question.

I was shopping for rugs and remembered that American Signature Furniture has good prices for fashionable furniture, so I visited. When I walked in the door there were 5 salesmen standing in a line. One of them came towards me so I explained that I said «I’m just looking, thank you» and started down an aisle. He followed me «Let me give you my card», I replied «No Thank You, I’m just looking» and he got angry and in a very loud voice stated «Well, looks like you don’t need anyone!!». I turned around and said «There is no need to be rude. I am just looking today». In an almost shouting voice he yells at me «You’re the one being rude». I thought, I surely do not need to be spending my money here, and walked right back out the door.
Needless to say, I will never step foot in one of their stores again!