Allstate Insurance: Jeff Johnson

Ahhhh where do I start? Originally my policy was with Michael Stokes (awesome dude) and somehow I ended up with Jeff Johnson (the worst). By far the WORST experience in my life. He never returns phone calls or emails (my policy rate increased significantly and he never called/​emailed me back with an explanation). After months of poor communication I decided to switch insurance companies. Surprise surprise — we send my cancellation letter and proof insurance to Jeff Johnson-​long story short-​I ended up in collections at Allstate for insurance policies on cars that I no longer have. This dude is totally incompetent. So if you want expensive insurance with someone who will never return your phone calls-​then this is your guy! I normally only write reviews on positive experiences, but this situation really rubbed me the wrong way.

Amazing Agent! If you’re looking for an agent… this is the best agent in Georgia! The moment you walk in the door, you’ll feel like you’re part of a family… and better yet, they’ll take care of your insurance like they would take care of their own! Feel confident buying your coverage from Jeff Johnson!

The absolute worst insurance agency I have ever had coverage through. Allstate as a company is okay, but this office continually fails to do what they say they are going to do. Here are multiple reasons why you should stay away:
1. They write the wrong policy. Ie, this is a rental unit… It is written as owner occupied. It only cost me an extra $ 300 a year for their mistake. 2. They put my wife of 5+ years jewlrey on an ex girlfriends policy who I dated 10+ years ago, and haven’t spoken to in 10+ years. 3. I notified the agency I was canceling my auto a week before the policy expired to go with another insurer… My new coverage goes into effect, and 4 months later I start receiving letters from a collection agency for Allstate Insurance claiming that I owe money for a policy I terminated. Called Jeff Johnson personally no less than 6 times. Spoke personally 5 of the six times, and he stated do not worry about that, it was an error on his end. He said he would email me proof that the issue was resolved in a few minutes and I had nothing to worry about. Called back almost every other day because he never sent me what he said he would send to let me know this had been resolved. Finally had to contact Allstate corporate office as well as the collection agency. Before I did this, I let Jeff Johnson know that I would be contacting Allstate directly, as well as posting a review of his agency online (I have never posted a review before, but his lack of service is the worst I have ever experienced personally) if I did not hear from him by end of day. No response from Jeff Johnson, and no email clearing me of the bogus collections charge, so I post this review. The difference between Jeff and myself, and I have never personally met him, is that I do what I say I am going to do. Jeff tells you he will do something and does not do it. I was not in good hands with Jeff Johnson Allstate insurance agency, and due to his complete lack of service, I have taken all policies away from Allstate.