Pet Paradise

Our dogs love going to Pet Paradise Resort. They come home tired from play times. I enjoy the Facebook pictures every day where I can see them happily playing outside.

I just dropped my dogs off for a stay during our Christmas trip to Vegas. The staff was soooo helpful with making sure I had their vaccines updated and checking on Paco’s skin condition and getting his meds in the system for his stay. Sherry was so helpful and letting me get my crew of 5 checked in the day before so we could make our early flight Christmas Eve morning. When we arrived at 6 am, and I walked in, everyone was standing there ready to go with their Christmas Eve holiday cheery attitudes!!! They had all 5 dogs taken care of in 5 mins! This was such a smooth process and we made it to airport in time for breakfast!

Thank you pet paradise. was nervous leaving my dog for four days but he had a fine stay. People were nice and helpful. Minor problem and they called right away. put my mind at ease with the thoughtful care.

Disclaimer, this review is based on a site visit and interview with Pet Paradise staff. I was so turned off by the visit that I never opted to pay for their services. I have a 7 month old dog who will need doggy day care. Basically the place has no active manager. They either quit or left and the «senior staff» left at this location are basically doing double duty, working as your dog’s attendants and trying to do management work they might not know how to do. With all due respect, everyone labeled «senior staff» looked very young and it didn’t seem fair to them or the dogs that everyone has to play «manager.» When I asked when there would be a new manager, there was a looooong pause. If it’s taking that long to attract and train a manager, this is a disaster waiting to happen. I’d rather wait until they get this figured out. Otherwise, the facilities smelled clean and the dogs didn’t looked stressed. The people however, did look stressed and spread very thin.

We picked up our dog from boarding after a 4 day vacation. He walked out to meet us bleeding from his back paw and large cut on his nose. He just finished grooming and they did not clean his face/​eyes. They would not let us in back to see where he was. We wanted to see if he stepped on something in his boarding area. So very disappointed in there response of not calling groomer to find out what happened. He was not with other dogs because he not fixed. We paid for Royal Stay with extra playtime and ice cream. I am on my way to get now because he paw will not stop bleeding. Also, when we left they never gave us back his medication. This place is a joke. After every complaint on Unilocal the ask if you would like a regional manager to contact you. YES, please contact me bc this company should not be in business if they cannot run it properly.

Boarded my dog for 5 days. Per instructions, we packaged individually all of her meals with her own dog food, supposedly using a cup scooper is difficult… Brought dog for stay and submitted all of the individually packaged feedings along with a toy for the 5 night stay.
First of all, this is the only pet daycare that i’ve been to that boards the dogs and only allows for 2×20 minute play sessions per day. Others, Camp Bow Wow and Canine Connection, allow the boarding dogs to play along with general daycare dogs all day… And for slightly cheaper.
I did receive emails ‘from my dog’ about how great of a time she had along with pictures of her playing jn a pool… But i also know that her happiness of swimming was brief during her ²⁴⁄₅ stay.
When we returned to pick up my dog, we were given the bag that we submitted during checkin. Upon leaving, we noticed that the bag looked completely untouched. Toy dry and 10 individually labeled bags of food unopened. I immediately called and questioned wether my dog was fed and how unsettling it was to have returned from a trip and spending nearly $ 250 for boarding with only 40min/​day playing and now having to wonder about the care of my dog.
I was forwarded to a manager who stated that she was fed and inquired who checked her in because it must have been put in the computer wrong. Which goes to my point that no one cared to look into the bag because you can plainly see 10 labeled bags of food. The manager then proceeded to state that she was fed their food, IAMS, and that there must have been an issue with checkin. No solutions, discount, alternatives, etc to make up for the 5 day deviation from my dogs diet which we supplied the necessary feed for, nor any understanding that my animal’s stomach of Blue Buffalo meals that she has had her entire life may not sit well with the random spike of Iams… The customer service response was pathetic in regards to resolving an issue. Unless everywhere else is booked up again, we will never return and deter others as well… Actually if everywhere is booked, we’ll probably just have friends feed her and throw the ball a couple of times… She’ll get the same amount of play and eat the food we provide… Not to mention saving $ 250.

We used to board our fur kids here whenever we fly cos it’s right next to the airport. We thought we had found a gem until their last stay. One of my dogs came back with sores all over his sanitary area. It was so bad that it took couple of months to heal. We have not taken them back since. I wish we could cos it’s a great facility at a convenient location if you are going to the airport.

I was so excited to have tried Pet Paradise last year. My dog usually suffers from separation anxiety, so to pick her up and find her happy, rested and NOT stressed was a great relief.
Seeing her pictures online helps me feel connected while I am away. I can see that she is well taken care of! I just need to bring her to Day Care, too so she can socialize more. I am on my way to pick up she and her brother now. Thanks Pet Paradise !!

I love Pet Paradise! I’ve left my babies with them many times. The staff is so friendly & patient, you can really see that they care about each & every dog in the facility. I will continue to use them time & time again!

Do not hesitate to utilize this facility. We always receive excellent, professional, and polite service. They send us picture and text updates of our pups. Our dogs love staying here. They get to go swimming, eat ice cream, and play a lot. We also get them groomed and bathed before pick up. You can’t do better than this place if you have to leave your puppies somewhere other than home.

My dog Ella has never been boarded since rescuing her. The thought of boarding her is such a nightmare for me. She suffers from separation anxiety due to her neglected past. After visiting a few dog day cares/​boarding in New Orleans I felt hopeless. The environments of the places I went to were horrible. The dogs seemed really stressed and no tail wagging. I would cancel a trip before leaving her in places like that. But thankfully a friend of mine told me about Pet Paradise. I have so many good things to say about this place. When I visited I was greeted by Sam. I informed her how reluctant I was about boarding my dog and she was so patient and calm with me. She gave me a tour of the place. There is someone on site 24 hours. The suites are nice. There are two fancy indoor suites and the rest are the fenced in column suites that have the indoor/​outdoor area. Every dog there seemed to be happy. All tails were up and moving around. There was no bad smell coming from the outdoor AstroTurf. They have a nice pool for the swimmers. The whole place is very clean. And they also have a big grass fenced in area in the way back. I told Sam I would sleep on it. She was so understanding. I decided to book it and I made the right decision! The drop off day was so scary for me. The manager Molly Sue came up and comforted me. She said that they would smother her in love and make sure Ella was okay. She wasn’t lying. I called the next day to check on Ella. MollySue got on the phone with me and let me know that Ella was really missing me but she and her staff were comforting her. She also said Ella was having a hard time eating but she would try and hand feed her later. I was so relieved after talking to her i finally relaxed. They also emailed me photos of ella getting lots of love. Molly Sue is one of the nicest people I have meant in years and she has an amazing staff who seem to work so well with each other. I am so fortunate I have a safe place with loving people to board Ella. If you live in the New Orleans area this is definitely the place. It is just right past the airport on airline. Close to Metairie and Kenner residents and worth the short drive from New Orleans. Thank you Pet Paradise staff! Ya’ll are the best!!!

Amazing! I have had nothing but the best experiences here. My little guy gets so excited when we pull up because he loves it too. The staff is really friendly and helpful. I have gone here for boarding, grooming and just daycare. I would recommend to anyone!

If I could give a zero I would. Rebecca groomed my baby and did an awful job. His hair was uneven, his cut was choppy, his paws had the hair cut in between, so they were still covered in fur, but looked like fingers. His eye had a chunk cut from it and his facial hair was uneven. His paw pads weren’t completely clipped, he had hair flying everywhere AND on top of that, he developed an eye infection that they wouldn’t fess up to in the same eye the groomer gouged. Never going back, not even for the free groom offered.

My husband and I decided to give this place a try to board our 1 year old catahoula. Their prices are higher than normal vets but worth it in my opinion. Nella had her own patio and play time with other dogs and we even ordered her ice cream. We will definitely be using it again.

Wonderful Place! My puppy Luna had a wonderful time here and it felt good knowing that she was safe and well attended too. She was even on Facebook! Wonderful place we will be back

Our dogs are well taken care of at Pet Paradise. They come home happy and healthy. When we drop them off they run around and we know they don’t mind having a little vacation at Pet Paradise.

Pet Paradise is amazing — for the first time our poodle isn’t pouty after we pick him up from boarding! He happily gets out of the car when we arrive, and it’s obvious they love your pet while you’re away. They’re also reasonably priced, flexible with last-​minute plans, and will even meet you at 5:30 am for an early drop-​off! They also have GREAT groomers — the best I’ve tried in New Orleans area, and they are almost ½ the price of the others. Seriously, such peace of mind when having to leave my pup. And he comes home clean, happy, and healthy.

I’ve been using Pet’s Paradise for boarding my dogs for years — I have two Catahoulas and they are very familiar with Pet’s Paradise. The dogs get their own hammock bed when it’s bedtime, which is great! Each kennel has an outdoor run attached to it, so the dogs can go outside when they need to (and the doors are unlocked). The dogs also have a dog bone shaped pool they can take a dip in and a large play yard in the back. My dogs don’t like other dogs, they are old and cranky, so they usually play alone in the yard.
The staff at Pet’s Paradise are very sweet — they really seem to look after my dogs. I had to keep my boys there for 3 months while I was renovating my house, and the dogs were fine. They got special treatment and were pet’s of month, for one of those months. I’ve seen some of the staff at the store, and they remembered me and my dogs and have asked about them.
I would highly recommend Pet’s Paradise for boarding your dogs!

This review is being written while my baby (dog) is still at Pet Paradise. Who knows… it could change later. But for now, a five star review is due!
Life is complicated. But sometimes I think my life is more so. First I’m going on a 10 day vacation, then I’m not. Then I am. Then the dates change. Pet Paradise was so accommodating with my constant changing. They made all the changes to my dog’s stay without making snarky comments about how many times I made them do it (they would have been perfectly within their rights).
When I dropped my dog off, I was in tears. Quite literally speaking. Crying like a little girl! My baby, couldn’t care less! He was excited from the moment we walked in! I don’t know if it made me or less happy that he was so excited to go. Happy because he was happy. Sad because he was so happy he didn’t care about me anymore! In addition to an easy drop off, the lobby was clean and new looking. Also, I got free parking while I’m gone.
Now that I’m away, I’ve called pretty much every day to check on him. Making international phone calls are expensive. I’m happy I’m not calling to someone just saying «Yep! He’s fine.» on the phone without really checking or knowing who I’m taking about. Every time I call, the girls on the phone know exactly who I’m taking about, how he’s eating, how he plays, etc. Not only that, but they seem to love him almost as much as I do (I say almost because there is no love like my love for my dog… it’s almost unnatural). They seem to really love him and enjoy his company and playing with him. This makes my days so much better and I feel less anxious and less guilty about leaving him.
At the moment, I couldn’t be happier with this Pet Paradise location. I’m happy, I’m confident my baby is happy, and it makes me 1000 times happier to know that the people there know who my dog is and he makes them happy too!

First of all you cannot beat the location for out of town trips. They’re located near the airport so it makes it so easy to leave my dog on out of town trips!
They’ve opened their new building, I was a little disappointed when prices went up, but they’ve got some great specials on doggy day camp. There are other great doggy day camps in the New Orleans area, but my dog doesn’t like other dogs, I feel like the staff at Pet Paradise accommodates this. They sold me when the last time I walked in the managers daughters were disappointed I was picking him up because they were having fun playing with him!!!