LensCrafters

The wait time for my exam was better than expected-I’m glad I had made an appt. Dr Delillo was very busy but still took the time to explain the different kinds of bifocals available and to answer my questions. In the eye wear area, the staff were busy but friendly. Ally, who helped me with my glasses, was a delight.

Fast and great service. Going on my 5^th pair from here. This time my glasses were ready in under 30 minutes! Chance very patient with me as I am super picky. He helped me out by telling me about the online deal that if you sign up for their emails you get 40% off. Awesome people!

I’ve been wearing glasses for a long time and have always gotten them from Lenscrafters. When I moved to New Orleans, I was a little surprised to find out that the only Lenscrafters is this one, at Esplanade Mall. What?
I have gotten two pairs of glasses from this Lenscrafters. Both times I saw the on-​site doctors and I really liked them both (the first was a woman and I do not remember her name, the second was Dr. Dileo.) The only issue on that end is the w-​a-​i-​t-​i-​n-​g. I had an appointment both times and both times had to wait well beyond my appointment time. Such is life. (I say that now… my attitude was probably not quite as positive when I was actually waiting.)
On my most recent eye exam I learned with great joy that I would be graduating to bifocals. Oh boy. In addition to being, by far, the most expensive pair of glasses I have even owned, they are also, by far, the worst pair of glasses I have ever owned.
Bifocals were a pretty big jump for me. When I picked them up, they were fitted to my face but I never walked around in them. I attempt to start living life with my new glasses and realize I cannot walk with them on without getting nauseous and/​or running into things. So, I went back and found out that they weren’t fitted properly. I’ve had them adjusted twice now and things are much, much better… but I’m still not totally comfortable walking. I’m willing to consider that I may be the issue, not the glasses… I should have just gotten two separate pairs.
The employees are nice and helpful for the most part. They do get busy sometimes and there aren’t enough employees to help everyone. I’ve been there on occasions when things have gotten pretty tense between customers who were not seen in the order in which they arrive.
I’d probably go with three stars except for the maddening coating that they strongly encouraged me to add to my lenses on my current glasses. I normally turn down all that stuff but their case was strong, so I went with their recommendation. Imagine sticking your finger in a jar of Vaseline and rubbing it all over your lenses. Then, try to clean it off. Now do this Every. Single. Day. I’ve taken the glasses back and watched the employees struggle to clean them, too. I know the issue is the coating because they told me that was the problem. The coating is even removable… but, of course, they won’t actually remove it. Because, duh, a new pair of lenses is much more profitable. (Except for the fact that I will not be getting my next pair of glasses from Lenscrafters.) So, as I sit here and type this review through a film of smudge on a pair of very expensive glasses that I’m scared to wear when walking down a flight of stairs, two stars is all Lenscrafters gets from me.
P. S. Has anyone actually gotten their glasses in an hour? I certainly haven’t.

I just got glasses today. Let me start with the receptionist. I went to ask about my insurance, all they asked for was my last and first name. That was all, no one asked for a picture ID to verify who I was; which can means any body can easily use any person’s name. After that, I chose glasses that I like then young lady told be that they are doing promotion with several brands. You get the exactly same glasses for $ 150. Which was false, after I choose another pair, she said I’m not able to get same glasses. I replied to her that she was the one who told me about the promotion. Then she replied back saying «sorry I did not know» Then I told her that I’m willing to pay for an upgrade. She replied back «It’s not possible to get an upgrade, since it was promotion» Then she called her manager to see if it’s possible. I’ll posting a video in youtube so you can see everything. Please do for yourself a favor, go somewhere else. If they did not lie to you then some body else might still your identity there.

I love lenscrafters cause usually you are a no nonsense place. but you need to hire more staff. this is the only one I have ever been to that is short handed. it shows. you have one person who has their stuff together, and she is forced to handle everyone including your employees.
she is a saint.
but seriously… hire more help for her. you cannot be paying her enough to handle this clusterf…
didn’t meet the doctor. already had a script from lenscrafters out of state. so I just used my insurance to reorder a new pair.
new employees don’t follow protocol either. I was here first, so lets finish the transaction.
my girl did just that… fact is? she just took down the info, and I paid, and she called me when they came in. give her a big raise.

I have only come to Lens Crafters in optical emergencies in the past, and the visit yesterday was no different.
I am extremely near-​sighted. Contact lenses and I do not get along very well. Thursday evening, I was putting my glasses in the case (as I always do to protect them), and an arm fell off and a lens fell out and cracked on the floor. The only Lens Crafters location in my area should be a 30 minute drive, but due to lack of decent glasses, it took me 3 hours to get here, in a bad mood. I showed up at the perfect time, middle of the day on a weekday. I was quickly showed into the doctors office with minimal wait, where after explaining to the doctor what happened, he was extremely helpful.
What happened next was magical. Darin helped me pick out glasses, and was very helpful to me after I had explained my situation. After assuring me (and reassuring me) that my choice in frames was good, he took them back to the lab, where Jerry had them back out in about 10 minutes. 24 hours later, and I am still very satisfied with my glasses, have gotten complements on them. My headache is gone from broken glasses. I would definitely come back here, although I dislike optical emergencies as much as the next person!

I got my prescription else where. but I wanted to get my frames here because I’ve always like the selection of styles at LensCrafters. The girl that helped us. I think her name was Lauren. was super helpful. Everyone there was welcoming and not high pressure — I was not rushed and was able to take my time. The service was good — I can’t believe that this is the ONLY LensCrafters in the area. With my vision insurance, It came to about $ 150 for Vogue plastic frames and pretty nice lenses. Glasses «in about an hour» BUT only if they carry your frames and lenses in the store. I had to wait about 4 to 5 days. oh well. Overall, a pleasant experience. I probably will come here again for my glasses. **Located on the second floor near the Macy’s side of the Esplanade.**

I hate trying to find new doctors, of any kind, and I feel like I just won the lottery. I only picked Lenscrafters because I figured they’d have the largest selection of frames and didn’t even give a thought to what the doctor would be like.
Usually when I see an eye doctor it’s a quick «which one is better, one or two?» and then they hand me the prescription. End of story. When I saw Dr. Dileo, he explained everything very thoroughly and told me things about my eye health that no other doctor had bothered to. He took his time, was thorough, and I feel like that quality is hard to find in any doctor these days. I appreciated it.
I loved the fact that they wer able to estimate my out of pocket cost right when I made my appointment. They took into consideration my insurance and told me what my approximate total would be with the exam and an order of lenses. That was awesome.
I had an appointment at 3, but didn’t see the doctor until 3:45. That was annoying, but considering all of the other pluses, I disregarded it.
Overall, this was the best eye exam I’ve ever had (with almost 20 years of eye exams behind me).

I was looking to replace a specific set of frames that I had lost when I visited this store. I went out of my way for it because of the great AAA discount (30% off!!!). They didn’t have my frames in stock but happily placed a special order for me and said they should arrive in the next few days, at which point I would receive a call. A week later, without any word from the store, I called to find out the status of my order. The associate I spoke to simply told me they hadn’t come in yet and they’d call when they did. When I asked what sort of time frame we were looking at, he checked again. At this point a manager got on the phone to tell me the frames were unavailable and the order had been canceled (unbeknownst to me). She then asked if I’d like a refund or to select something else, at which point I opted for the refund.
I understand that merchandise can go out of stock or be discontinued, but I would have expected that information the day after my purchase at the latest. Had I not called, Lenscrafters would still be holding on to my $ 100 for who knows how long until they decided to give me a call. This is the last time I’ll go out of my way for their business.

My husband and I are Lenscrafters customers in the city where we live, and our local store is only so-​so. Great exam, products are fine, but they are slow… no chance for anything in «about an hour».
That said, we had a really fantastic experience with the Lenscrafters in Kenner, LA while vacationing in New Orleans. A couple of days into our vacation, my husband’s glasses frame (which was several years old) broke right in half right at the bridge. He doesn’t see well at all without them. Fortunately we were able to find the Kenner, LA store, which was only about 10 miles from where we were in NOLA. We called and they were able to access all of his information in their computer, so we drove to the store. We thought he would have to get new lenses and frame, and we asked for whatever lenses they would have in stock that would work with his prescription, and proceeded to look at frames.
Then one of the staff realized they had my husband’s frame in stock right in the store, so we didn’t need to replace his perfectly fine lenses after all! They popped his lenses in the new frame, adjusted them, and we were on our way.
Thank you so much to the young guy from Little Rock who was there temporarily and to the manager (Troy I think) who both helped us courteously and efficiently, and saved our vacation. We didn’t see the doctor at this location, but the staff is definitely top notch.

Not what I’ve come to expect from a Lenscrafters.

Very disorganized Lenscrafters with a crummy doctor running his practice out of it. Pricing of services/​products is very unclear until after services are performed.
Didn’t have a tie in to another Lenscrafters so they couldn’t get my customer history.