Hilton Garden Inn

Had an early flight out of MSY so moved here from the French Quarter. We had trouble getting to the hotel as the cab driver took us to the wrong airport Hilton. When we asked for a shuttle ride to the Garden Inn, we were told the shuttle couldn’t take us so we took a Lyft.
When we got to the Garden Inn, we were told the elevator was broken and our room was on the 3^rd floor (top of that hotel). We were told they were full and couldn’t move us, but they would get someone to carry our bags up. I told them I had a 6:00 am flight and would need the shuttle. The shuttle only runs on the hour, so I would have to leave at 4:00 am.
The one star is for the gentleman who helped us with our bags. He was very nice and helpful, otherwise there would be no stars (if possible). We got to our room and used the key. It opened the door, but the chain was on. Someone was already in the room. (We had reserved our room a week earlier so why they gave away our room and had nothing left is a mystery.) The man with our bags called the desk and had an argument with them about whether there was someone, or not, in the room and then said they’d give us another room. (I thought they were full). They gave us an accessible room on the third floor with a walk-​in shower with no barrier to the rest of the room. I did not fancy getting water all over the floor so I opted out of the shower, though I would have liked one.
We were told room service closed at 10 and it was 9:30 by the time we got to the room. We called down and room service told us they closed at 9 but we could come down and get something and carry it up. We called the desk and were then able to get room service to bring us something.
Happily, my flight was delayed an hour, so I got up at 4:30, instead of 3:30, called the desk and asked for someone to come up for my luggage. I was told there were only two females there and I’d have to do it myself. (I’m a 61-​year-​old female – whatever…). I dragged my stuff downstairs (behind two other young women who were doing the same thing) and when I got to the desk I said I was there for the shuttle. There was some problem… they didn’t have a reservation… When I explained that I’d requested one last night, they said, «Oh, here it is. It’s for 6:00» I said no, that was when my flight was supposed to take off. The problem was the shuttle wasn’t running and they had to call cabs for us. They did, of course, pay for the cab. The other guests and I discussed why they couldn’t have told us they would be calling cabs, but still had us come down «at the top of the hour» for the shuttle that wasn’t running.
The whole fiasco was absolutely outrageous and corporate will be hearing all about it.

I would give 0 stars. The worse hotel I ever stayed. The facet in the bathroom fell of while my wife was taking shower and cut her foot. Bathroom was leaking, toilet makes noise. Room was not cleaned by 3:30 pm. When I was complaining front desk told me that first they clean rooms that check out and only after that they will clean my room. Check in for 3 nights — left after one to different hotel near by. Nightmare– stay away!

Went for a business trip while waiting for a flight out of MSY. Like many Hilton Garden Inns, this is a place to sleep. It’s clean, has a TV with some good channels, and other typical hotel amenities. However, I wasn’t really impressed with the restaurant portion of the hotel. Had a burger and fries. the fries were excessively salty and the burger had little flavor other than the sharp bite of raw red onion. Prices were a bit high for the quality of the food you’re getting. Better off just getting food delivered to the hotel from one of the many nearby pizza places.
The best part of the stay was the staff. They were super helpful in making sure we had everything we needed. The rental car for the business trip we were on needed gas, so they helped us while my coworker and I were eating find and get directions for a gas station that would be open at 4am. By the time we finished, a location was set.
I’d come back, but I would definitely not eat here. Better options are to be had elsewhere.

So the main reason this gets 4 stars is the wonderful service we received in the dining/​bar area. Lena really went above and beyond to make us comfortable. She makes an AMAZING mudslide.
The front desk was helpful as expected. We did have to remind them that we had four people in our room and would need 4 towels.

I stay at a lot of these hotels. This one is fair. That’s it. The check in lady rushed me through check in without giving me any property details. Then, I ordered room service only to have the order taker not know the menu then call me back to say «the reason I didn’t know what it was is because we are out of them» huh? Next, room service delivers. Dirty tray and no napkins or silverware. On top of that the chicken sandwich was basically inedible. I did not take one bite of that chicken. The roasted veggies on the sandwich were good, but the regular olé Hamburg bun was ice cold. I won’t be eating breakfast here that’s for sure!
The room itself is ok. It’s not super clean but ok. Bed is squeaky every time I move. Air conditioner is loud but works!

I have mixed feelings on this place. After a long, weary day of traveling, and not feeling very well, I got to the hotel before check in time. I find it hard to believe that they were so sold out that I couldn’t even crash in a ‘lesser’ room than I had booked. As a Hilton Honors member and frequent traveler, I usually have some time of concession when needed. But the desk staff here wasn’t very accommodating or friendly. When I was able to check in, my room was clean and comfortable. Wicked weather forced me to delay driving to the French Quarter that evening, along with some graduate thingy next door, but it all worked out.

I was debating on whether to give this hotel a 3 or a 4, then I decided to be generous. My family and I drove over from Fort Polk, due to some delays, we arrived at 2am. The lady at the desk, whom I believe to be Indian, was so nice!
1. Super clean environment, which I loved.
2. WiFi was fast.
3. Rooms were also clean, including restrooms, and did not smell of anything weird.
4. No complimentary breakfast.
5. We needed extra towels, so we called for some one night, but never got them. My brother called them again, and apparently they just hung up on him. So I had to call and figure out what was going on. Whoever was working that night was just rude.
Besides some of the customer service issues, I really like the lady I checked in with and the fact that the entire hotel was clean.

Okay I’m going to have to bullet-​point my complaints about this place:
* In the morning they had a bunch of muffins sitting out, in a manner to suggest that they were complimentary. Normally when there is a charge for goods, they will either be behind a counter or someone will take your order for them. (it is common for hotels to have complimentary donuts in the morning) So I took one and ate it. The woman then comes over and says «will that be all? $ 2.18 please.» Seriously? I don’t mind paying for a muffin but don’t make it look like their free. I don’t like the muffin entrapment lol.
* Similar thing with the internet. The site said it was «complimentary.» At the end of my stay I got a bill for $ 15 for internet service. Again, I don’t mind paying for things, but I don’t like the entrapment/​deception.
* It just generally wasn’t that great of a hotel. It was fine, but I thought Hiltons were supposed to be nice. The place was pretty mediocre.

Typically great HGI. Downgraded one star because the bar area isn’t set up like most HGIs and is not as welcoming.
Love the room and all else is good. Folks are friendly but they could use a faster elevator.
No problem staying here again unless I want some French Quartet action’