Airport Shuttle Reservation

Liars and Terrible Customer Service!
My girlfriend and I were swindled into taking this shuttle service after a 7 day NCL cruise out of new orleans. As we were exiting the terminal a guy in a yellow shirt called us over telling us he could take us to the airport faster and cheaper than a taxi. We were told that the price would be $ 15 per person; for a total of $ 30. We Informed the driver we only had credit card and no cash which we were told was OK. After reaching the airport the driver called in to the Airport Shuttle office and handed me the phone. After conforming the $ 30 charge and giving my credit card number, expiration date, and security code we were told we were all set and a receipt would be emailed to us. We promptly tipped the driver in cash and exited the shuttle.
After about an hour I logged into my American Express account to see were charged $ 48! I immediately called the company to let them know we were over charged but instead was insulted and talked down to by the customer service agent. She told me how the charge was already processed and that we don’t have any choice but to pay. I told her I just wanted to be refunded the $ 18 overage but she refused. I hung up in frustration and called AMEX who flagged the charge for dispute.
Save yourself the time and trouble and get a taxi. Taxi’s are a flat $ 36 fee for 2 people from New Orleans to the airport and can’t overcharge. In an effort to save $ 6 we had a terrible experience, possibly opened ourselves up to future credit card fraud, and overpaid $ 18.

Cab costs cheaper then taking this fake shuttle company who has the worst customer service ever. I travelled to New Orleans with a party of three and paid for 3 round trip and one of the return times was incorrect which we didn’t notice till our scheduled shuttle was supposed to show up at 1:10 and as we were getting our bags to get on the shuttle like a magic trick the driver pulled out and left us stranded at exactly 1:10 when we called the phone number for the not so awesome customer service who said we had no options since we «missed» the shuttle and refused to transfer us to a manager because we were traveling out on a Sunday and the manager is only in Monday-​Friday. I will never be using this service again and I am writing this to warn others of the crappy shuttle service save your time and just walk or grab a cab to your destination. Hopefully I can dispute the charges for my trip and get a charge back and maybe save some
Poor unsuspecting travelers some time and money.

Avoid using this service unless you are by yourself. It costs $ 24 pp, or $ 44 round trip, to your hotel from the airport. Meanwhile, a taxi is ~$ 35 from the airport and an Uberx is a flat-​fee of $ 34.99 on the way back. Simple math states that you’ll save by taking a cab.
On a more personal note, I was pretty offended by the lady working the booth. She was incredibly pushy, rude and highly unprofessional. She made several snippy little comments as we tried to decide if we wanted to take the shuttle, and she sarcastically wished us luck when we said we would find our own way back.
I understand they’re trying to run a business, but being nasty and acting like I’m an idiot for not using that service is not a way to receive positive recommendations.
Fortunately our driver was nice and we ended up being the second hotel stop.

Do not use Airport Shuttle Reservation. If you are traveling in a group of two or more please do yourself a favor and do a little research before you get to the airport or before you book a shuttle.
In January of 2016, the shuttle costs $ 24 per person per trip. A cab costs about $ 35. Forget about Über when leaving the airport, it’s around $ 75. For your return trip to the airport, you can catch an UberX for a flat $ 35.
Aside from it being a rip off for my party of two, the lady working the register was pushy and mean about having us book a return trip. She told us we’d need to be picked up at our hotel at 2:30. For a 6:30 flight that’s crazy talk! At that point I found this listing however my friend had already paid. We made a quick and easy decision not to book the return trip. The lady kept suggesting it’s our loss for not saving the $ 4 for booking both trips at one time. Between the cost and the excess time we would have wasted time and money.
As a little departing gift, she snidely wished us good luck with our decision. We did have good luck. We split an UberX for $ 17 per person.
The actual shuttle ride was fine. Our driver was safe and helped us with our luggage. By luck of the draw (or geographic convenience), we were the second group dropped off at a hotel so weren’t sitting in the shuttle half of our day.

One word. RUDE. I was assisted by Joanne F who in between sighs was just rude. If you don’t like your job in dealing with customers find another job. Company needs better training for employees on customer service

WHY BOTHER reviewing a shuttle bus service? !? !? !
Well, it’s simple… I just returned from a week-​long vacation in New Orleans and I kept a list of all the services and businesses I used throughout the vacation; just figured I’d do them in order of each visit or use (with Louis Armstrong Airport to come later since I find this one simpler to write).
Getting around in New Orleans (especially in or by the French Quarter) is a no-​brainer… plenty of options (walk, city bus, tourism bus services, Über, taxi and trolley cars)… but to get to New Orleans from the airport was the gray area I stumbled upon.
Obviously a Taxi would cost a fortune (considering how crazy expensive they are, even for a simple 1 or 2 mile drive)… so my game plan was to request an UBER the minute I saw my suitcase come across the baggage conveyor belts… I SEE MY BAG taken by some lady I recognize from the plane… she insisted it was hers but I had a «Yelp» Luggage Tag on mine and I said… «you ain’t no Unilocaler, that’s my bag»… I then open up the UBER app and…
AND THEN… STICKER SHOCK !
Turns out the airport has a deal with UBER to get a premium for pickups and drop-​offs at Louis Armstrong Airport… $ 75.00 fixed rate to any of the French Quarter or Downtown area hotels… Yeah, SEVENTY FIVE DOLLARS !
UBER FAILED US !
We figured, what can you do… but on a whim decided to ask how much a shuttle service would cost at the nearest kiosk by the Baggage Terminal… When the lady quoted the cost to our hotel (Le Pavillon in Central Business District) I was thinking, «I think I misheard her»… I say excuse me and she repeated… it was just $ 24.00 (Twenty Four) each person and that included the trip back too… in case you are not a math whiz, that’s more than 100 dollars savings over UBER !)
The process couldn’t be any simpler… pay the lady behind the counter… roll or carry your bags out the door to the «Arrivals» which is also where all the shuttle buses are lined up… hand your ticket to the shuttle bus that is all the way at the front of the pack… the driver loads your bag into the rear baggage storage at the back of the bus… walk onto the bus and pick a seat… when all fourteen travelers on situated the driver will board the bus and takes your tickets and you’ll be on the highway in a matter of minutes… the driver organizes the tickets in order of easiest path to drop us all off timely… once at a tourist’s hotel, the driver will unload your bag and back onto the road… DON’T FORGET TO TIP !
OUR EXPERIENCE (Airport to Hotel)
I happen to be the last stop on our trip and the transportation was still reasonably quick…
Our driver kindly pointed out some sites along the way and made some suggestions of what to do and what to see but for the most part we just stared out the window taking in whatever scenery we could…
OUR EXPERIENCE (Hotel to Airport)
And since the Shuttle service from the hotel back to the airport was included, they set up a time for us to wait out front of our hotel of 5:15 and even though there was a ton of traffic at that time, our driver still managed his time well enough to arrive only 5 minutes late… And will all the highway traffic, I thought we’d be late to the airport but the shuttle service has been doing this long enough to plan accordingly… and what do you know… just 5 minutes to the airport.
Best part of our drive: our driver back to the airport shared a personal story of his family’s ordeal when Hurricane Katrina struck the area… such a sad tale and when you hear someone tell you about the experience «from the heart» it’s truly moving and you can’t help but respect mother nature when she decides to flex her muscles…
BOTTOM LINE:
The only hiccup was I wish the luggage in the rear compartment of the shuttle bus had some sort of ticketing or «name confirmation»; as I was slightly concerned that someone from an earlier stop could claim our bag. It didn’t happen but it’s something they may want to improve upon.
So my final thought… if you need a ride To and/​or From Louis Armstrong Airport to your hotel… then this is your «hands-​down» best option

I had such a nice experience with this shuttle service. The ladies who sold me the ticket were so wonderful and pleasant. They gave me a map and pointed to restaurants and places to visit.
My friend and I jumped on the shuttle and within 5 minutes we were on our way to our hotel. The driver also recommended some places to eat and helped unload our bags.
When it came to the return shuttle, he was punctual and arrived only one minute later than his scheduled time. Seriously! I mean does it get much better than that? I was very early for my flight but it gave me time to go through security and catch one final meal (red beans and rice and a biscuit at Copelands).

Take a cab, this shuttle service is non refundable so by the time you realize that walking or anything else would be more organized and less of a headache, you could’ve been in your hotel already! I usually take shuttles in other cities but this city is not the one. «Piss po» shuttle service should be the name.

Take the taxi instead, it’s a flat rate of $ 33. You can even get creative and start sharing with strangers, and it becomes $ 14/​person or something.

Well it’s been an hour, and the third shuttle hasn’t come yet. I couldn’t make it on the first two because the line was too long. I’m here for a conference, so lots of people have these prepaid tickets. They should’ve accounted for the influx, since they knew the number of purchasers. Avoid this service at all costs. It’s not worth it.

What a mistake. Took 45 min for our shuttle to arrive. They should take the 6 people standing around to direct people to the obviously marked lines and put them behind the wheel of 6 more vans. I’m so annoyed I already paid for the return trip. Wish I would have just got a cab.
Update: on the return trip the van was 30 min late :(

It’s been an hour and a half, we’re still waiting. The employees are rude and unhelpful. MSY should be ashamed that this is their shuttle service.
NEVER NEVER NEVER USE THIS SERVICE! Just get a cab. I wish that’s what I would have done!

Writing this review as I continue to wait more than 20 minutes for a reservation that I made weeks ago. I get the demand; however, I am in one of two lines with more than 30 people. Since waiting here, I’ve seen just one shuttle – the one that was full and driving off as I got in line.
Though I thought I was clever by getting a shuttle reservation as I walked past the long line of those waiting on taxis, I now see that I’m the fool. The taxi line has dwindled down to 3 people, while I still stand here 20+ minutes with many other people.
Shame, shame, Airport Shuttle. You are in a popular, well-​known city. This is unacceptable.

Trust me… take a taxi instead! Seriously… split a taxi with a friend. It will most likely be cheaper… it is not worth waiting on this line for a shuttle that takes super long anyway. Our shuttle driver was super cool and nice when we finally got on board… but they are very terribly organized and rude. I do not recommend them.

Take a cab instead.
The ticket counter was friendly. We waited about 20 minutes on the shuttle, after it was full — not sure why. The shuttle was incredibly slow navigating the French Quarter before going to the hotels in the financial district. The drive was over an hour, not including the wait at the airport.
The worst part in my opinion is the scam with the round trip. We thoughtlessly purchased round trip tickets in the airport when we arrived. While still on the shuttle crawling through the French Quarter, I called and cancelled the return portion; no problem, they’ll refund to my card. I called again a few days later and they had no record of the cancellation, so I cancelled again. Now, four weeks later, apparently only the manager Don Duverney can address my issue (!), but of course he is impossible to reach and doesn’t respond to voice mail.
DO NOT BUY THE ROUND TRIP.

Convenient… Sure?
A hassle… Sure? 6pm departure… the shuttle will pick you up at 12:50pm…No thanks. I don’t like to be waiting at the airport.
The ride from the airport to the hotel was fine… From the hotel to the airport I thought we had a 90% chance of being in a wreck… The driver was talking about how he wanted to help corrupt an 18 year old when he turned 21. Very strange, uncomfortable and something I wish I hadn’t experienced.

Ugh, this reminds me why I do not like shuttle services. I just think it’s worth it to pay the extra to be the only one being shuttled around — either taxi or limo or private car. The shuttle always takes longer than expected and you never get dropped off first, so you get to go around the city to lots of other hotels waiting for people to get their bags and get off of the shuttle. When you’re short on cash, it’s a good option, but if you value your time more, stick with the other options you have.

This is the WORST airport shuttle experience I’ve ever had. I got a one-​way ticket to go to Sheraton hotel and it’s stating «at: 6:10pm» on the ticket. I got into the line at 6 and waited for ONE HOUR. Nothing showed up and no one was there to explain the situation. Finally someone came and push us all onto a BUS! WTH? I’m glad that I didn’t get a round trip ticket like the counter lady suggested. I’d rather pay extra for a taxi or even a limo to get back to the airport. horrible horrible horrible!
Note: the driver was very nice and trying to help as much as he can. What pissed me off is when I called the manager and he told me that they didn’t know there is a parade and it caused the delay. It’s unbelievable that a shuttle service company has no idea about the road condition in the city…

One line summary: nice driver, poorly run company whose performance defines the term shit show.
I took this to my hotel because I was alone and figured it would be prudent to save $ 13. The taxi line was also suuuuper long while the counter person said the shuttle ran every 15 minutes and there wasn’t much of a line.
The good news: she wasn’t lying about the line. 5 or 6 people were in line when I got there (route 1).
The bad news: for some reason when the first shuttle arrived, it picked up the first 4 people then drove off. The dude coordinating the lines and routes threw up his hands and said, «Sorry, I have no idea what that was all about. I have no idea why he just did that.» Are you kidding me?
The good news: A second shuttle showed up about 10 minutes later (so now I’ve been there waiting for nearly half an hour). So yes, the counter woman was right, they did seem to run every 10 – 15 minutes.
The bad news: Even though it only had 2 seats free, the shuttle sat. And sat. And sat for another 10 minutes until those last two seats were finally full.
And from the time the van left the airport and arrived at my hotel, it took an hour exactly. I actually didn’t mind that since we hit rush hour traffic. Considering there were 4 drop offs before reaching my hotel, I found that reasonable.
Anyway, it is a pretty poorly run service. Is it worth saving $ 13? I don’t know. I took a cab back to the airport and that was smooth sailing. There is no reason WHATSOEVER to take this shuttle if you aren’t traveling alone, take a freaking taxi.

So lets start off with the good:
1. Friendly drives who also act as a semi tour guide
2. On time service
3. Price, about $ 20 each way to the convention center
Now the bad:
1. Only shuttle service at the airport
2. After certain hr, all routes are combined, so shuttle is packed and can take more than an hr to get to your final destination
If your traveling alone, then the shuttle is an affordable solution, if your in a group a cab would be the better way to go, otherwise see if you can split a cab with someone, chances are your probably all going to the same area anyways.