Advance Auto Parts

I always order parts online and use the discount to save money. My parts are always ready and I never have a problem picking them up at the store. Last week I bought a new battery online and the team membership checked my old battery to find out it was still in good shaped. He cancelled my order and saved me $ 120. They also went out of their way to find out what sensor I needed to fix my check engine light. I will go back to this location when I need parts or help.

I called on the phone and asked for a specific brand of brake pads for my car to ask for pricing and availability. The ignorant lady who answered the phone told me they carried them. I asked what level they were because they come in basic, middle grade and premium.
She said they carry all three and gave me the prices and said that they all come with a lifetime warranty (free replacements). They price was very cheap so I asked her to double check that is the brand and stock number that I was looking for. She rudely said it was.
Of course when I got there… She was quoting me the price for the store brand brake pads and not the brand I called about. They didn’t have any of the brand I was looking for in stock and they don’t have any warranty from the store.
The two men helping me at the store apologized and were helpful in showing me where to find other parts and products I was looking for. This is the reason for 2 starts instead of 1.
I guess if you are in the area and need auto supplies this national chain is fine but if you need specific parts make sure that the person you’re talking to knows what they are talking about before making the trip to the store or purchasing.

The place is a f*&%ing joke!!!
Ordered online ahead of time. The store was NOT busy at all. I was the only online order and the order was not ready when I got there. The employee could not find the parts I ordered and was moving like friggin molasses. Never said two words to me either even though I asked a few questions, was very polite and even thanked him.
I got outside and realized 2 things were missing from my order. I went back in and finally. HE SPOKE. «uh. I only gave you two?»
1) No clue how to do their job
2) No clue where things are kept
3) RUDE!
4) Have lead in their ass
5) Can’t count
= Go somewhere else.
PS — my order was ready at Advance on Loyola but attitude not much better.
Auto Zone on Williams is also friggin ridiculous.