Discount Pool Repair and Renovations

Very disappointing pool service! We bought a house and moved in August, the tenant had already had something set up with this pool service and was happy with them so I decided to continue the service. We were told $ 120 a month for full service, to come Thursday or Fridays. First month went fine. Second month when I received the invoice it had a filter cleaning or change for $ 75 extra. I understand things like this need to be done at some point but you should communicate that to your customer BEFORE charging. Maybe we didn’t have an extra $ 75 that month. I emailed asking for a heads up next time, they agreed. Fast forward a couple weeks and my husband happened to be home when a pool technician was there. The pool tech said they would be switching to their «fall service» but did not elaborate on what that was. I sent an email to the company, like I had before, asking what fall service entailed. No word back. Now fast forward two more weeks and I notice my pool is getting some algae build up, which should not be happening. I then realize I haven’t received an invoice for October. I called the owner, Tony, and asked him what was up with our pool service. He said, oh, I thought I emailed you, we don’t service your area anymore. Um, no. I did not get an email. Very unprofessional. I will say while they did do a decent job cleaning the pool, they lacked GREATLY in other areas. Works out though, found someone a lot cheaper who knows something about communication.

Tony at Discount Pool did a great job, on time and within our budget. They worked with us on the tile problems and took care of everything at our in estment property.

We’re very pleased with the results of our pool repair. A tree had fallen in our pool and did considerable damage. Tony was professional and easy to work with. He got the work started quickly and was quick to respond to any questions we had along the way. The work was completed in a timely manner and we are loving our pool!