Pacwest Floors & More

We picked PacWest Floors to install wood flooring because it was on Angie’s List and to avoid the national big box stores like Home Depot. The people were friendly, but what should have been a quick job took much longer. Communication with the store was also harder with most calls having to go through the salesman’s cellphone. Phone tag was the name of the game. They sell products similar to other places, but what was disappointing was the finished job. There were several places where the fit and finish we’re like what the average do-​it-​yourself homeowner would do. For example gaps in the fit, places where the trim wasn’t nailed correctly, etc. Would I use them again or recommend them? Probably not. Let’s say that just because they are on Angie’s List doesn’t mean they’re better than another company you might find through a Unilocal or Google search.

We purchased a home in July 2014 and our first undertaking was to install tile in the formal dining room and carpet in the library. The owner, Eric, spent a lot of time with us understanding the «look» we wanted and helped us choose the products accordingly. He has a great selection from which to choose, btw. We scheduled the installation about a month in advance.
Eric’s tile guy was AMAZING. I’ve never seen a contractor work so fast, meticulously and competently. He tore out the old flooring and laid the tile on day one. Left no mess and hauled away all the old flooring. He came back the next day and grouted the tile. It looks fantastic. It is one of the most «wow-​factor» rooms in our home.
The next day, the carpet guy arrived and we had our new carpet installed in a couple of hours. Again — a hard-​working, fast and very competent worker.
Overall, we have been extremely happy with this whole process. Not only was Eric great in helping us decide what to get — but his crews were efficient, fast and do great work. I’ve hired a lot of contractors in my 50+ years, but this has to have been one of the better experiences. I’d use them again. HIGHLY recommended! A+

I used this company when it was located in Mill Creek. They did match carpet pricing for identical carpet I found elsewhere. There installers were rude, not very experienced. They did not speak English and got quite angry when I pointed out places where they had scrated floors, walls and furniture. Denied doing it. Had to bring the owners wife in — she was not helpful — stood behind the installers and not the customer. I pointed out ripples in the carpet after it was installed — she said they would disappear after a couple of weeks. They never did. I tried contacting them several times to fix — they never returned phone calls or emails. It has gotten so bad I will now have to hire someone to come in and restrech. I am not sure what they won awards for — is sure wasn’t customer service. I would not recco this company.