Jiffy Lube

Waiting an hour now, basic oil change, was two cars here when I pulled in, still not done, arguing between employees, another guy had a fleet rate, they couldnt figure the computer system out, this is painful to say the least, wont be back

Update, corporate sent me an email saying they would contact the owner. Not a word since and it’s been about a week. Jiffy Lube apparently doesn’t care, because if they have so many cases like mine then that confirms what I am saying, either that or they just don’t care. Guess it’s time to send them the bill and get legal representation.

Extremely quick and very friendly! Reasonable prices and when I called he even told me how to find an online $ 5 off coupon. Great place!

Don the manager and Mike the funny guy were great. Changed the oil and a brake light pretty much in the time it took me to walk to the coffee stand and grab a latte. No expensive new filters needed-​miracle– and no hard sell on the premium oil. I opted for the RainEx because that stuff is awesome so out the door for what I thought it should cost. Customer service was exceptional, especially after I accidentally left my debit card and Don made several attempts to get a hold of me that day. I will definitely take my car back here for its next oil change.

I went to this Jiffy Lube location yesterday for a regular oil change on my wife’s car. We have returned multiple times over the last couple of years to this specific location because we have always found the staff to be attentive and helpful. I, unlike other reviewers, understand the costs associated with maintenance on a modern car, and was not surprised.
During the service I also discussed A/​C service options with the tech. He did a quick check and was very helpful and knowledgeable. I will return soon to have that maintenance performed.
The only issue I found was the lack of coffee in the waiting area. Given the outside temperature was approx. 80 °F, I didn’t miss it much.
Good job guys!

The work was quick and efficient, without the usual BS attempt to sell you crap you don’t want or need.

Someone from corporate replied to my previous post. When I finally got around to contacting them I noticed that the reply was gone. Luckily I copied the email address down beforehand. I emailed them this evening I’m sure nothing of any significance will happen. But, upon doing research I did find a lot of info on ripoff report that seems to echo the very same sentiments as a lot of the reviews on Unilocal.
Also a «new» expose by the NBC4 news team in California. It’s quite shocking especially since the big shake up years ago.

Incompetent tech failed to properly install oil filter and drain plug. Caused an oil leak which I had to take to my dealership’s service center. Wound up costing three times more than the oil change. The manager promised a refund, then did nothing for 7 months. When I’d finally had it and threatened to contact my attorney, miraculously, the ball started rolling. After another month of phone calls, they sent the refund to the wrong address. Still waiting for reimbursement. Not sure which is worse – the hack job they did on my car or the BS runaround I got from the franchise, store manager, and headquarters. I will never return to this or any other Jiffy Lube.

My company and all of our employees use your Kenmore facility exclusively. They have been doing an outstanding job for all of us. Just wanted to mention Don the manager has been more than accommodating. He is a real asset to this organization and presents a very professional image for this company. I would highly recommend this location to anyone in need of a quick oil change.

It’s a Jiffy Lube. I was in and out in about 20 minutes, and for once wasn’t told my car needed a radiator flush or a $ 30 cabin air filter. I’m not too happy that JL (in general) stopped doing interior vacuums and liquid top offs, but I guess they wanted to be able to make a decent profit somewhere, seeing as their other services are overpriced.

I had a very disturbing week-​end! After coming in to your store for a simple oil change I was told after your SAFETY CHECK that my Serpentine belt was worn and needed replacing and that you had a Subaru expert that could get it done. I went ahead after feeling worried that I could brake down even though there had been nothing wrong with my vehicle. That is called taping into your emotional behaviors to reap profit.
As I left your shop after an hour and a half to hear a terrible noise my car was squealing!!!
I returned on Sunday morning and after 4 hours of waiting I was told I now have a leaking seal in my steering case and there is nothing your shop can do! On further chating your Subaru expert shown to me on Saturday told me he was not an expert and he did not conduct the belt change at all. What did you do to a perfectly running car!!! Your shoddy workman ship has caused me a broken and still squealing car!!! Not only do I feel unsafe driving the vehicle I need to go to another auto repair shop to have it looked at. I work in healthcare in Seattle and not able to just take time off to have work done. It will require me taking a day of vacation to get this all fixed.

Have gone here for a number of years but extremely disappointed with our last visit. Sent my 19 year old son for an oil change. He had a number of coupons but they told him they didnt apply to the service they sold him. His oil change ended up costing about $ 75. When I called the company back to see why so much? They said he picked the only option without a coupon special. When I asked if they had shared other options with him… well hmmm. Not really. Funny, when I have gone in and asked about coupons, they gave me the specials.
Then when he got home hood was elevated and shut with a one inch gap. Discovered that they slammed the hood with the radiator cap off. Fortunately, the cap was still jarred and squished on top of radiator. Guess they missed that piece of the service. Expect a little more for $ 75.00.
My impression was that they took advantage of the fact that this was his first time bringing in the car for an oil change. Further, an apology might have gone a long way. We won’t be back

I’m adding this review based on hospitality but I will definitely be back for service! I recently had an emissions diagnosis test run by an auto shop and 3 days later my car engine sounds like a tractor! It had me worried since I’m leaving tomorrow for a thanksgiving road trip and dont want to be stranded. Every shop I called on the way home closed early for the holiday– but jiffy lube was open till 7pm.
I stopped in and was greeted by Gabe (?). I told him my concerns that I wasn’t sure what was causing the noise and wanted to be sure the oil wasn’t low.
He topped it off and then started checking around. After 10 minutes or so he couldn’t figure it out and called his co-​worker over (Craig?). They decided to drive it in and take a look underneath. They did some tests and came back with a few ideas but found nothing loose.
I’m bummed my car is having issues. But I’m glad they took the time to poke around and be sure nothing obvious was wrong as I was afraid to drive it much further. I left there feeling very satisfied with their customer service and I will be parking my car until I get back from vacation and have the other mechanic fix his mistakes!
I will definitely return for oil changes, etc. I’m impressed that a non-​auto repair shop would take the time to give me some piece of mind. Thanks guys!

I just moved and was 10,000 miles since my last oil change. I headed to jiffy lube thinking they had the $ 19.99 oil change like every other state Ive ever lived in. They didn’t, they guys working there were very friendly and polite however. I asked if they could change my plates for me too, I had struggled in getting the front one off and after some serious elbow grease they managed to get it off while only needing 2 bandaids. My service here was fantastic, nothing to complain about.
As for everyone complaining that they try to up sell you, well, like duh! Every business does! You walk into a grocery store and they signs and colorful displays sell you, and ANY retailer, restaurant, and the doctor office you go into will. Its how they make money… Its your own ignorance for not knowing what your car really needs.
He was trying to up sell me on my oil, and air filter and everything the manufacturer says I need, but I know my car and don’t fall for it. He didnt push and just went on to the next thing. No big deal.
Overall very satisfied, 5 stars if they had the $ 19.99 oil change!

I went in without someone who knows about cars, after being told several times not to do so. People were telling me that Jiffy Lube takes advantage, but this was not my experience at this location at all! The guys took a look and explained everything thoroughly, and I feel like I got the best help possible! I got what I needed, was loaded with info and sent on my very quickly! No pressure and I didn’t spend more than I wanted to :)

I took my car to have the oil changed on Saturday morning. I paid for the standard oil change and the guy at the counter try to up sell but I refused. After 45 minutes… I got my car back. Went home and parked the car inside the garage.
I noticed a puddle of oil under the car a couple of hours later. I took the car back to Jiffy Lube. Told the guy at Jiffy Lube that my car was leaking oil and I just had the oil replaced that morning. He took my keys and had the car checked out. They tighten the oil filter and added oil to the car.
The guy offered me a couple of coupons to returned for oil change. Unfortunately, I will not return given the serious mistake they made with changing the oil. It would have cost me $ 3k — $ 4K to replace the engine if I did not noticed the oil leak. I asked the guys if they would have paid for the new engine and he did not respond (that told me me a lot). Not cool.

I have had oil changes done at Jiffy Lubes all over the country over the past dozen years, and NEVER had a major problem. We recently moved, and my husband took my car here, right before a road trip.
The guys at this Jiffy Lube forgot to put the radiator cap back on. My car overheated on the interstate, leaving me, my babysitter, and my 14-​month-​old stranded on the side of a very dangerous road.
NEVER GO HERE!!!

I have been to this location a few times and they are always very prompt and fast in getting me in and out. Good service from a friendly staff. It usually costs about $ 75 to get a full service oil change, which isn’t to bad. I have never had a problem with this place and I always leave happy. If I am ever in the area again and need an oil change, I will defiantly stop here.

Good service. Not a long wait!

Burned at this location. Usually I’m a happy duck at any Jiffy Lube, but not here. I had to do some errands while they were servicing my car. I left explicit instructions that I had an extra key, and that they should lock their copy in my car, in the glove box. Miserable fail– I returned later that day (after they had closed shop), and not only had they not locked my car, but left the key IN THE IGNITION. How stupid can you be, it could’ve been stolen in a heartbeat.
There’s a Jiffy Lube just a block away where I got MUCH better (and professional) service.