Maingear Computers

BUYER BEWARE
Ordered their new Alpha 34 with the best parts only to find out after talking to some people who work sith computer building and repair, some parts are quite sketchy for the build like their power is only 450 80plus bronze (checking on sites that do an estimate, with the Titan x and 5960 cpu and everything else you need at least 540+ for a stable reliable system, and bronze instead of gold or platinum for the rating at the price I’m paying?) and their motherboard was a brand that isn’t known for their reliability or stability (this part I mainly got word from all the people who worked in ncix). The whole build I had was going for 8k USD and you would think for that much money they would have at least let me pick a better ram (only one choice for ram DDR4 16gb and only one of them) and power block (the motherboard I understand might be a size limitation for the former factor).
After checking prices and checking their international policy I decided against keeping my pre-​order (since even with warranty I will need to pay for shipping which may cost any where above 300 – 400 CAD) that hasn’t started assembly yet, since it was only a day after they got the order, so I called in to cancel the order only to find they are going to charge me 400 USD to cancel this order since they charge 5% for cancellation on orders for «credit card» transaction (note that Amex only cost 3%, Visa and Mastercard only cost 1.5% for transaction). It’s quite ridiculous how they want to charge me 5% for a cancelled order that they literally did nothing yet except charge my credit card. And no where under their refund policy do they state they charge 5% credit card transactions fee, only a service fee, but since I literally made an order and cancelled right away they literally haven’t served me or done anything for me until they cancel my product.
TLDR; the parts they use in the alpha 34 are sketchy, so beware of clicking that order button, because the moment it goes through you need to pay 5% of the total cost whether you cancel your order or not, which for me amounted to 400 USD roughly for clicking a button and realising their builds are not realistic.

I had a superb experience with Maingear and it really is my pleasure to take the time to write this review. Maingear caught my eye initially with their new parts and relatively low pricing compared to other custom PC builders. On top of this, I contacted them and informed them that I had a very similar set-​up planned with one of their competitors and I was on the fence. I also sent this same e-​mail to the other company.
What happened? The other company (supposedly reputable) simply never got back to me. On the other hand, a friendly and informative Maingear rep e-​mailed me back within an hour of my e-​mail. He offered me some additional suggestions and savings that put Maingear over the mark for me. Thank you Jeremy Chisamore and Anthony Cali at Maingear, you guys are an asset to the organization!
With that said, I received my rig not but two weeks ago and have been loving its performance and build quality. It’s also worth noting that Maingear stocks very new components, they got in the Nvidia 6GB Titan very quickly after it was released and integrated into their options system.
I am totally satisfied with the process, customer interaction/​communication, price and performance of Maingear, I highly recommend them!
Chassis: Vybe Windowed Compact Mid-​Tower Case Included
Exterior Finish: Space Gray — Matte finish Included
Interior Finish: Rosso Scuderia — Matte finish Included
Motherboard: GIGABYTE GA Z97x-​SLI Included
Processor: Intel® CoreT i7 4790K
4.0GHz/4.4GHz Turbo 8MB L3 Cache HD 4600
Processor Cooling: MAINGEAR EPIC 120 Supercooler
MAINGEAR Redline Overclocking Service: Intel® Included
Turbo Boost Advanced Automatic Overclocking
Memory: 16GB Corsair® VengeanceT
DDR3−1600 1.5V (2x8GB)
Graphics and GPGPU Accelerator: NVIDIA®
GeForceT GTX 980 Ti 6GB GDDR5 w/​PhysX

Award-​winning computer systems.

I ordered my custom PC from Maingear in April 2012. It was not a very pleasant experience, the ordering process online was straight forward and easy. However, everything that came after that was a wreck.
I received a phone call 10-​days after I placed the order and they claimed they didn’t have the particular video card I wanted so they wanted to use another one (classic bait-​and-​switch), after I asked to speak to the operator’s supervisor I advised them I had no intentions to change my mind and if they didn’t fulfill my order I would ask for a full refund.
They quickly apologized and started to build my PC (a week after it should have been delivered). Upon delivery, they failed to put the dampening material and the codes that were promised for a promotional. Trying to get a refund took 2-​weeks and I never received the promotional codes.
If you have the time and money, go to a reputable company to get a custom built gaming PC – avoid Maingear.

I sent in my PC for repairs early November and it took these guys two months to send my PC back to me for Power Supply Failure. Not only that, I didn’t receive a single phone call from Sal, their guy in charge of my repair, updating me on the status of my repair. I had to call them myself and inquire about my computer. When they told me they would get back to me the following day, they did not.
I may not be a computer expert, but it seems to me that diagnosing and repairing a Power Supply should not take no more than 60 days. And by some miniscule of a chance that it did take that long, I would have expected the company to give me some sort of an update a least 2 weeks after receiving my shipment.
When they did repair, they wanted to charge me for a 800+ watt PSU for something crazy like $ 180. I told them that I could not afford that and that the same one would suffice. Thiago was kind enough to let me have it for $ 160 and I am sure they overcharged me anyways.
Overall I am glad I got my PC back, but I felt that it took way too long. When it is time for me to get a new PC, I may not want to go back to Maingear. Apparently, they only treat you good as long as you are under warranty…