NTB-National Tire & Battery

What a great place get automotive help! My car needed tires and an alignment so I went in based on a friends positive experience here and boy was he right. They were very friendly and gave me the attention I needed. My wife and I are very happy with the work done on our car and prices were very affordable. Mike and Bree are super awesome employees! I recommend NTB in Kemah to anyone that has automotive repairs needs and I will definitely use them for my future needs. Fast! Friendly! & Fair!

Still the same poor service, year after year !
I don’t know why I keep giving these guys another chance as they’ve yet to get it right !
This morning I brought my truck in to get a tire repaired; nail in back left. I tell the guy this, ask him how long, he says 20 – 30 minutes. I leave it for 50, come back and he tells me the tire was just low. I said yea, that’s cause it’s got a nail in it. He gets this «Oopps I screwed up» look in his eyes. I tell him, you said 20 – 30 minutes, it’s been 50 and you put air in it as opposed to pulling the nail out like I asked you to. So he writes up another work order and I get to wait some more !
I love this place !!!

I can guarantee you they will do the bait and switch. You need this 1400 $ of unnecessary work. I would avoid this place like the plague. Total ripoff. Second to Comcast as the worst company of all time. Do yourself a favor and go somewhere, anywhere else.

I called this location to get an estimate on all new breaks and rotors all the way around. After being quoted around $ 600 by Firestone, THIS LOCATION QUOTED ME $ 1300. OVER TWICE AS MUCH. I laughed and hung up. You have got to be joking. They must think their customers are stupid.

I wish I could give negative stars, because this place offers the WORST service I’ve ever had! I walk in simply for an oil change, right when they opened. Literally, they had been open 7 minutes. There was one car in front of me. The man behind the counter informs me that it won’t be long, and that they had a special for an oil change and tire rotation. Okay, sure. I sit down, and somehow 2 & ½ hours go by. Not a single person came up to me to update me on this oil change. I ask the man behind the counter, they just barely took my car back. I sit another 45 minutes. When it’s finally done, they didn’t give me a sticker telling me when my next one would need to be. When I got home, I told my husband what happened. They didn’t refil my fluids (I was out when I went in) and, THEY DIDNT EVEN CHANGE MY OIL. Husband checked. Then we went to our usual mechanic, who said the oil hadn’t been changed in a while. I will NEVER recommend this place, or use it. I paid $ 40 for NOTHING. they called after to ask me to survey how they did, I told them how awful it was and my experience. Didn’t. Say. A. Word. This place is beyond ridiculous.

I dropped off car just to get the tires rotated, they didn’t get to it until late the next day, some how they managed to drain my battery down to dead. Think lights where left on. About a month later, I discovered 4 lug nuts missing. They must have not torqued them on right. Don’t recommend this place. Go to discount tire instead.

I have two good mechanics i use but i needed alighnment and ntb was the only one open on a sunday. This ntb is horrible I had a bad vibe when I walked in and the manager was goofing off in the bay smoking a cigarette. I had to walk in the bay to get his attention it seemed to me like they could careless whether got my business or not. I just needed alighment on my truck and asked if I could speak to the mechanic to make sure they do a alighment for a lifted truck before they put it on the lift and he said no problem. Next thing know 30 minuets later it’s on a lift and he never let the mechanic know. I go out there to just make sure they could do it and he walked off and left me there standing there. At that point I told them I wanted my truck off the lift I’m not one to bad mouth many business but they are very unprofessional and there work shows. Two great mechanics in the league city area are total peformance or ash automotive in case anyone needs a good mechanic.

Tire

The upper management doesn’t care enough to address problems. They replace manager at the store level for not producing the numbers they want but don’t offer the support or hands on training it requires to get the results. Overall they are in line with the pricing, but fall short on time frame, and competence.

I was so surprised to see such terrible reviews of this business! I never took the time to review them myself, but that is changing now.
If I take my car some place I expect I will have to wait, so I make arrangements to have someone drop off the car with me. That’s what I did with my last repair here and therefore I am not disappointed by wait time. I would much rather them taking extra time to get it right. Given the extent of the analysis they needed to do I was more than happy to drop it off at 2 pm and leave it overnight.
I was told by another mechanic my car needed something like $ 3000 worth of work … rear axle bent, struts and bearings all bad, and the undercarriage shields needed replacing for $ 800.
Imagine my surprise when the extremely honest folks at NTB Kemah informed me that none of those repairs were required!
I cannot say enough good things about this place and hope others will take the time to post their own positive reviews. This business deserves so much better than a 1 star rating!
They are my go to spot whenever we need tires, and now have become even more than that.
All my thanks and gratitude for honesty, integrity and competency.

Just an update to my review. 1000 miles after my daughters oil change the check engine light came on. Turns out the oil was 4 quarts low! There is no way they put the proper amount of oil in her vehicle. It does not leak oil at all. This is the kind of place that gives auto repair a bad name. AVOID AT ALL COST!

I have been here almost 2 hours. They told me the filter would take 45 mins to get here — ok, I’m fine w that. They said they would rotate the tires while they waited for it. They didn’t. This is taking forever!!!