Wells Fargo Bank

While I am not a Wells Fargo customer (yet), I have been to this branch several times in the past few months. Sometimes for my father. Sometimes for my father-​in-​law. On each visit I received fantastic customer service (on a variety of topics).
In fact, the service has been so good, I am seriously considering opening an account with Wells Fargo, just to have such a great branch at disposal.
Bottom line: The complimentary hot coffee and cold water is a nice touch. BoA does not do that (anymore).

I’ve been coming into this location since 2003, when they were in the older building.
Overall nice staff doing the best they can. I do all my banking with Wells Fargo.
I suppose the reason I can’t give them higher has nothing to do with this specific branch, but more of the way WF handles their customers.
When my daughters were in college, the going rate for home mortgages was about 3%. Yet the rate on college loans were about 10%.
This is wrong, unethical, and I don’t give a care about what other people charge. Wells Fargo should be ashamed of itself charging so much for higher education. That alone has left such a deep anger I can’t give them higher than a three. Absolutely inexcusable to take such a serious matter and financially rape the families that are trying to improve themselves with higher education. Shame on you Wells Fargo.
Not only that, but we went through them to get another loan recently for a car and they have only one office in the nation that can ‘underwrite’ the loans. This means, we waited almost 4 hours for a response on a loan that … are you ready for this … had already pre approved with a prior visit and full application. 4 hours to finalize a loan on a vehicle and transaction that had been pre approved with a prior visit. The poor guy had to call and get brisk with the underwriting department as they wouldn’t make a determination on a pre approved loan.
The only reason they get this 3 is because this branch is nice, people friendly, and there are lots of WF branches (convenience). I just don’t care for their ethics as a company.

Always in and out with no headache. Got to say. Been pleased all the time. Great costumer service.

Wells Fargo generally has pretty good service. I came today to discuss changing my accounts. Evelyn helped me and she was so sweet. She got me in and out under 20 minutes.

I would like to say that your branch has improved so much within the last couple of months. I do not know what you did other than hire new staffing or provided them with customer service training but it is working. I must say that about 2 – 3 months ago I came into your branch to see your Service Rep about a wire transfer. I was not greeted immediately, and when I was greeted I was told someone would be right with me. When the Rep finally came out, she approached me by starring at me as if I lost something. She was not pleasant. She did not introduce herself and she looked angry. She said very curtly and not friendly «can I help you with something? I said yes I need to wire funds to my mortgage company. She said Oh, they don’t;’ normally do that, I mean why are you sending it that is not normal because it is so expensive to do it that way.
Well by the time she said that I was already mad and upset with the service I received. I left out of your store and immediately and of course went to work and complained to everyone that I would never step foot in the Keller branch for anything. I have an account there with payroll deposits and my mortgage company banks with Wells Fargo. So I have to do business with you all. Well later on that week I said let me try another branch and see how they do. To my surprise it was the opposite of your store on every sense of word. I even told them of my experience with your branch, and they apologized profusely and gave me an 800 number to call of which I did.
Recently, I went thru your drive thru and let me tell you your staff has been so friendly, they introduce themselves to me they tell me they will have my transaction right out and asked me if there is anything else they can assist me with. Thank you so much for restoring my faith in your branch. AGAIN THEY HAVE BEEN WONDERFUL!!! with every visit. Please keep doing what you are doing and remember that Greetings mean the world to the customer when they are coming in to conduct business at your place of business.
Thanks repeat customer

The Wells Fargo branch on Keller Parkway is disappointing at best. Horrible service. For years I’ve enjoyed decent service from Wells Fargo. It wasn’t until I moved to Keller and started doing business with the bankers at this particular branch that I started having so many problems when setting up and/​or linking accounts. Somehow when they explain the features and benefits of opening and utilizing various accounts and more specifically the economic benefit of «linking the accounts» together, they manage to omit the fine print regarding many of the service fees and charges that will be assessed if the account is used as a «back-​up» for which is the reason for linking the accounts in the first damn place. These fees weren’t mentioned either because 1) they’re ignorant to the specific charges and the way the account works, or 2) they purposefully leave that information out (which would be worse) and they know that most people won’t check their statements or they won’t bother to complain about being misinformed or over-​charged from the get go. This isn’t the first time or the second or even the third time I’ve been hit and duped by excessive charges and/​or services they double billed me. If you do business with this bank and more specifically this Keller branch — CONSUMER BEWARE. You should check your statements and scrutinize the charges because they are very adept at making mistakes, errors, or flat out omissions that are always in the banks favor. The branch manager of that bank doesn’t really care and will just give her BS excuses and a halfhearted effort and will want you to shift the problem and have you call the 800 number and waste more precious time trying to get them to fix a problem not of their making. And all this even after they admit they «forgot» to tell you about the charges and/​or will sometimes say «Hmmm, that’s odd, don’t know why we over-​charged or double billed you». If in mist business, if someone makes misrepresentations out of ignorance or on purpose failed to provide full disclosure. They’d be out of business. But Wells Fargo will just say «Oops», or they hope you won’t notice, or realize that if you do notice, they «bank» on the assumption the average consumer will decide it’s too much trouble, hope they will just stay quiet or just go away. You should go away and find a bank that at least cares enough to act ethically and professional. Can’t imagine that even in this day and age of moral decline and lack of pride and professionalism — it can’t be too hard to locate another branch or bank that wants your business and tries hard to keep it once you’re a client — a bank that gives trustworthy advice and stands behind what they say, and if they make mistakes they fix those mistakes. It’s not a bank like Wells Fargo, that tells you what you want to hear but stop short on giving full disclosure until it’s too late — so they can say «oops, must have forgot to tell you that. sorry». This particular Wells Fargo branch does exactly that and are so much a part of the problem and not the solution — so indicative of why many big banks these days have such dishonest reputations — and so well deserved. Well-​Done-​Wells-​Fargo. That’s why the name Wells Fargo is in its own way so revealing. if you want full-​service AND an ethical banking relationship. you might as «WELL-​FAR-​GO» elsewhere to get a competent ethical banker. It’s all right there in the name!