The Knot

If you enjoy getting your hair done at a salon run by two ineffective managers then the Knot salon is for you… these two manager, Kylie and Tesha never have time to speak to, smile at, or even make eye contact with their customers. The shop is a wanna be high end salon that hosts attitudes that will keep it from advancing in this business. I only used the salon because it was home to a fantastic stylist named Chelsea. She was always friendly, accommodating and excellent with consulting and guiding you with hair care. I found out that Chelsea was no longer working for the Knot better known in my opinion as «not» when I received a text message offering me 50% off my next service if I stayed and used another stylist. Really? The only reason I even used the Knot «not» was because of the awesome service from Chelsea. The many frequent texts and calls by the wanna be salon is simply harassment. If management took the time to effectively manage their salon and read their reviews, they would recognize the true issues that infect their business.

This salon repeatedly shoved me around to different stylists the first few times I went which was unprofessional and unorganized. Management was either not present or the reason it was unorganized. I finally found a stylist I liked and for unfortunate circumstances, she had to leave. I was then harassed repeatedly by this salon about rescheduling with a new stylist. I will not be returning.

My stylist, Jessica, is the best with great styles and colors but let me assure you, she’s the only reason why I go there. The salon has poor ambiance, many of the stylists don’t get along and I never received a follow up from the owner after a complaint (stylist openly ridiculing a client). They sell decent product and run sales but I heard there are actually 2 owners, one wanted a boutique so there are racks of poor quality clothing in the salon! Jessica gets 5 stars but zero for the salon.

I’ll be sending my complaint to the Better Business Bureau (BBB) and the owner knows why… I will never ever recommend this place to anyone‼
Extremely POOR quality in client services.

So disappointed with this salon. I saw Whitney many times– even brought my mom and girls in!- and was happy until the last very last 2 visits. During that first visit she recommended I come in in 2 weeks to get it toned again since the color just wasn’t what it should it be– and these were her words! I did come in and paid for this correction, but it was just not the color it had been all the times before. I let her know within a few days. I got explanations for it but it just didn’t make sense –every other time the color had been perfect. I canceled my next scheduled appointment since I couldn’t afford another «try and see» without any guarantees. I ended up toning it myself soon after that cancelled appointment and voila, it was perfect! Since the fix was this easy for me, a non-​professional, it would have been easy for Whitney to fix it. I asked the salon about their policy regarding this and they say they fix it for FREE as long as the customer lets them know within a week. Well, Whitney never offered to fix it for free even though I told her my concerns within 2 days of the last visit (only offered options which would cost me more $$). Even though I have it all in messages (so there’s no room for he-​said she-​said confusion) the salon only offered to do a test strip, but I would still have to pay to get it fixed! This is how they treat their faithful customers? I really thought I had found perfect salon since I moved here about a year ago (back in CA I had gone to the same salon, same stylist, since college until the day I moved– that was about 7 years). But I guess my business and the hundreds of dollars I brought in with my girls and mom ALONE isn’t worth their time to follow through on their own policy after one customer complaint. It’s such a simple & cheap fix too. They lost a life-​long customer.

Stay as far away from this place as you can!!! They will take your money and only worry about how many people they can fit in a day! Juli did my color and I have to say it isn’t what I wanted! This place isn’t anything like it use to be when it first opened, it’s no longer about the clients.

If you value your hair and money run!!! It has taken me 5 months to think about this review. In Oct for my 40^th BDay I wanted a change. I had Juli give me a perm after telling her repeatedly that the last time I had a perm my hair was fried. I begged her not to fry my hair. My hair was almost to my waist. She literally wrapped my hair in these rods that took her less that 3 minutes, no papers, squirted the solution all over my head and left it on for 20 minutes while she sat there figuring out how much money she made for the day. She washed my hair and sent me packing after pushing this stupid product on me. I left with wet hair because by this time it had been 3 hours that I waited. Less than 30 minutes went by and as my hair was drying I could tell it was fried. I mean falling out of my head, breaking off when you touch it fried. They were closed by this time. I washed the perm out and used a million different products just to somewhat save my hair. The next day I text her that she fried my hair, she insulted my intelligence saying fry means falling out and breaking. No crap. That is exactly what my hair was doing. In the end I have lost over 13 inches of my hair and I have only been reimbursed 46.00 out of 180.00. The owner offered their crappy Chem shots which have in mind I had one right before the crappy perm. No thank you. Every time I have went to get a trim Juli was always more worried about how many people she can get in her chair than the actual quality of her work. She always sent me away with wet hair and never styled it because that would cost another 45 dollars. I’m sorry but 100 bucks for a hair cut is complete BS. So everyone take my advice and run as fast as you can away from The Knot. Had I received all of my money and an apology from Juli maybe this review would be a different story. Literally the worst hair stylist I have encounter to date and I had perfect hair. No color, no heat ever, no chemicals. Perfect and I am still suffering to get it back to how it used to be. I have told everyone I know to stay away from this place and trust me I know ALOT of people.

Possibly the worst haircut experience I’ve had. When walking into the salon is smells of acrylic nails. My stylist (at least she was on time) might have said 10 words to me– when trying to engage her in a conversation I got nothing. Upon washing my hair she got water in my ears, and all through the cut she pulled my hair so hard I thought it was going to rip out. I won’t be coming back.

First time here… Had an appt at 1 and wasn’t seen until 1:20. I get waiting at doctors’ offices, that’s easy to understand and easy to overlook. but at a hair place on a Sunday? When I had an appt? And then she puts curls in my hair (I was getting a blowout) and I say sure, and as we’re leaving she says she won’t even charge me for the curls because she was late… Welp, I was never told curls were extra in the first place! So, is that really doing me a big favor? Just irritated. And listening to Kelis’ ‘Milkshake’ playing didn’t really calm my annoyed state. Back to the hunt for a hair-​place I can stick to!

I thought this place was upscale and would have more experienced stylists. The person cutting my hair was very new to the field. I was going to sports clips, but was hoping to have a better haircut here. I have short hair and it’s very easy to cut my hair. The stylist didn’t even cut around my ear and the front is noticeably uneven. I had to go to sports clips to have them fix my hair. I thought sports clips was bad but this place is just as bad and costs more.

I went to The Knot for the first time because my stylist I had for many years moved. If I could’ve moved with her I would have. Lol! Anyway, the salon itself is nice. Clean. Modern. I was on time, but my stylist, Amber was about 10 – 15 minutes late getting to me. She’s nicey nice, but not a comfortable nice. Hard to explain. But I liked her anyway… until I sat down and got my hair washed.
As she began to wash my hair and I began to halfway relax because it’s my «me time», she started with her 45 minute sales pitch that didn’t end until I walked out the door. It was THE MOST BIZARRE haircut I have ever had. I could not just enjoy the pampering because every one of the many products she used on my hair came with Amber listing ingredients/​benefits. She really didn’t cut my hair much at all. Snip here and there. Took the scissors with teeth to the sides and viola! Um, no. Just no.
Upon checking out, Amber takes it upon herself to put two products at the counter for me to purchase without my consent. Really? Um, again, no. Just no. The girl at the counter asked if I was buying them and I said no. Amber kinda looked insulted and turned and left all the while saying that the girl at the counter could get me prices on the products for «next time». Not gonna be a next time.
Oh and Amber took many breaks while cutting my hair to pay for her portion of lunch that was delivered and then went back to the lounge a couple more times. Not very professional.

Jessica was amazing great color and cut she truly cares about what she does looking forward to my next appointment!

I really like this salon. After getting my haircut, I went home to Louisiana and two family members stated I must have found someone good is Dallas! Lol My mom even made an appointment with her when she came to visit me.
NATALIE is super sweet and knows what she’s doing! She has a love for beauty and it oozes out of her. She takes very good care of me!
I would recommend her to anyone, especially for a bob style cute.

Once again, Kylie does a fabulous job with my hair. I sit down and she tells me she knows exactly what we are doing. I’m like «Okay.» Mind you, she has been doing my hair in Keller for 6 years, but she never ceases to amaze me. I left before it could be blow-​dried but it is dry now and looks absolutely amazing. This color is perfect. If you have not been to The Knot, here is a synopsis: Higher end salon with adorable décor and state of the art technique and equipment. All of the girls are super sweet. However, this salon is busy; you are not going to walk in and see the stylists sitting around waiting for walk-​in business. If the first person in your stylist’s chair is running behind, it creates a snowball effect for the day’s appointments. If you think you are the most important person on Earth and need your appointment to be absolutely on time, be the first appointment.

I was having trouble finding a ‘hair lady’ since I moved to the area a year and a half ago. I have now found one. Brittany T. Is one of the sweetest and nicest people! I came in after not doing much to my hair for almost two years and she worked wonders! Got some peekaboo highlights, roots touched up and layers put in!
I am very pleased with how it turned out. I will definitely be returning to her!
Everyone there seemed to be very pleasant and super sweet. The salon is gorgeous and all the styles I saw on people leaving looked amazing! The ladies here will even fix up your hair for you while you’re getting your nails done… talk about customer service!
I don’t mind paying good money for great hair and/​or nails. This is the place to go!

I’ve been comin here to see jessica for a while now… and i always leave satisfied and feeling beautiful. She always styles my hair so i can go show off my new do as soon as i leave. I’ve never gotten a haircut here, just color. But im sure it would be a great haircut. The place is so cute on the inside and out. I’ll keep coming back.

Let me start by saying my review is not based on the quality of cut, as I didn’t receive one. I had an appointment for 10am (they open at 9). I arrived on time. After waiting for 10 minutes the stylist told me it would another 10 minutes. At 10:20 she was still putting color on the client in the chair. How could she be that far behind so early in the day? And why not call me and let me know? Clearly the woman in her chair hadn’t been there long at all. I am self employed, if I’m not working I’m not making money. I told her that I would come back another time as I have work to do and appointments to keep. She responded by saying «well we’re just doing a cut today not a color, right?» To which I replied «I thought we were doing both». But in retrospect, it really didn’t matter what we were doing, clearly my time wasn’t as valuable as someone else’s. And no apologies… Thinking this is not my kind of place.

Juli is simply amazing with hair! She knows exactly what I need and does an amazing job! I took my step daughter to get her hair cut, with her mom she doesn’t get a real haircut, Juli knew exactly how to fix it and make it look amazing! I will always get my hair done by Juli! Smart and ambitious woman!

Beautiful light filled salon full of extremely nice gals working there. Came in today for my 2.5 year old daughter’s first haircut with Amber.
Amber listened & complied with everything I asked, even when it may have seemed ridiculous (I was very nervous about getting my daughters beautiful super curly hair cut for the first time, especially 3 weeks before her first pageant ever)! Amber did a fantastic job on my daughter’s hair, exactly what I asked for, and her demeanor with my daughter was just excellent. We have been looking for a stylist my daughter can stick with as she grows, and I believe we’ve found her in Amber!
The price was comparable to Cool Cuts for Kids, but the atmosphere and quality of work at The Knot were far superior. My daughter was the only child there today, but they do offer a full menu of services for the whole family, and everyone really made us feel comfortable being there, even on an extremely busy Saturday.
All of the ladies walking out of the salon looked beautiful; I even stopped one girl and asked her the name of the stylist who did her cut and color because it was so gorgeous. I can’t wait to schedule an appointment for myself!
I gave 4 stars because they don’t take American Express. :(

Go see Trish for a pedicure or manicure, she’s great!!! The other girls are there for your salon needs too! Check them out! The place is quaint, clean, and just what we’ve been looking for!
This is my new spot!!!