LA Fitness

Membership expired 2 months ago couldn’t be happier, found a new gym that cares about their customers and doesn’t extort money from them.

I definitely should have checked the reviews for LA Fitness before joining them. We joined the club at the end of April. We were talked into signing up for the training program. After about 4 days our finances changed, we realized we wouldn’t be able to afford to pay for the monthly fees, we went into talk to the head trainer Jonah about having to cancel. He had left for the day so we had to go in the next day to let him know, he was really cool, saying not a problem, he would take care of it. Now understand we hadn’t even had a training session because they had just heard 2 new trainers and the other trainer was too busy. We then were told that the manager would give us a call to go over the cancellation. Not once did Jonah say that we wouldn’t be able to cancel due to being over 3 days before notifying them. Get a call from Alicia the operation manager 3 days later and we were then told we couldn’t just cancel but we could do a buy out which would be ½ the total owed. I called the corporate office and got the same information. They could careless about our hardship. Really? Big corporate like them and they are forcing two 63 year old ladies to pay what they can’t afford. Shame on you LA Fitness shame on you. I really feel like this is a bullying tactic on their part. AND I WILL MAKE SURE I LET EVERYONE JUST HOW UNREASONABLE THEY ARE!!!

Although this gym is spacious and has a lot of potential, the staff is very upsetting sometimes because they have no problem interrupting you during your workout and if you use the childcare it really is not childcare because they do not take care of your child. Today I got interrupted just to change a diaper because apparently the childcare personnel don’t do anything in the line of anything other than standing there while kids are in the room and on top of that when I change my child’s diaper, I tried to go back to my workout since They only authorize two hours of work out time if you drop your child off so when I go to get on a machine I actually got stopped by someone who wanted to work out on that same machine when there were others right beside me that were identical and I just got fed up and left. Needless to say I was very upset and frustrated and did not want to cause a scene.

«meh» is really all I can say about this gym. Gym could use a good cleaning staff and enforce the rule to put up your weights when you’re done. If you go in after the night crowd like around 7:30-ish the dumbbells are all over the place. I haven’t dealt with any rude staff members *knocks on wood* so hopefully it’ll stay that way. They don’t have a lot of equipment, but just enough to do what you gotta do. I wouldve loved to keep going to the 24/​hr fitness down the street from here but they were charging us twice the amount than LA does so in order to save money we switched.

I went to Central HS nearby and have lived in this area all my life. I went to LA for the first half of 2013, then cancelled my membership due to a study abroad trip and reopened it again in 2015 for the first half of the year.
The changes I noticed between the 2 years weren’t much, but I know they removed the clothing wringer (near the pool) and never have consistent instructors for their classes.
WARNING: THIS GYM HAS ALWAYS BEEN A HANGOUT AND SOCIAL SPOT. MOST PEOPLE COME HERE TO TALK 75% EXERCISE 25% MAYBE EVEN LESS.
HORRIBLE CUSTOMER SERVICE!!!
I WAS TOLD THAT MY MEMBERSHIP WAS CANCELLED, by the front desk lady after I asked her to cancel it this most recent time! I told her I was going off to college and she said ok, it’s cancelled but you have the last month since you paid when you first started (BS charge).
I get a call 2 months later saying that the card was declined (because my dads wallet was STOLEN from LA Fitness). The lady had a bitchy attitude when I asked if she was sure it wasn’t my dad’s account because he still goes there.
But first thing’s first, why DID they TELL ME it was cancelled when it wasn’t?
They try to get as much money out of you as possible. This is absurd. They were charging us under the table, even though I went IN PERSON to cancel my account and received confirmation from an employee 2 months ago. Good thing my dad has to cancel his CC or else they’d still be charging us.

Classes are inconsistent between instructors. One body works instructor did 30 minutes of shoulders. Kickboxing is not supposed to be boot camp (taught by the same instructor week after week). Equipment not maintained. Lights left on during a cycle class is not okay. Staff is rude and not helpful

This location does not respect its members.
It allows a stupid swim school to take over swim lanes in the middle of prime time.
Its a shame a paying member can’t use a corner of a lane the swim school isnt using to excersise in place when there are already 3 swimmers in the 2 swimming lanes and 3 swimmers in the lane meant for walkers and excersise in place

This is the main gym I’ve been frequenting on a regular basis for about a year now. I’m also surprised the reviews are so negative. I wrote a review for another LA Fitness (Hurst) that I had to eventually leave for being so terrible.
This has been my overall experience at the Keller location so far: the staff has never personally given me any issue. Ever. In fact they helped me adjust the payment on my account with ease recently. My sister was also visiting from out of state for a few weeks and she has a membership in her state. Her gym gave her a week pass to use while in TX and this location handled it with no issues at all. They didn’t force her to take a tour or push anything on her. It was easy breezy! (Her location warned her that it may be a beat down to use the guest pass but Keller handled it amazingly)
Other positives are the people are overall friendly at this location. I have never had a «pushy trainer» issue at this location like I’ve had with others. I can always walk in with ease. If equipment breaks they tend to fix it pretty quickly. And they also have pretty much everything you are looking for here.
My only negatives are the bathrooms and general janitorial services could be better. It could be cleaner. The other thing that REALLY grosses me out is I’ve noticed a general pattern of no one wiping down equipment after use. I am really OCD about that and it seems to be a trend to ignore this rule now. Other then that I really like this location. Always have!
FYI info — a new location is being built now off of N Tarrant Parkway and Davis Blvd. CAN’T WAIT! :)

If I could give this gym 1 star I would. Worst Gym I’ve ever been to. It’s very dirty, bathroom/​locker rooms are disgusting. It has the worst customer service I’ve ever dealt with. The first day I gave them the benefit of a doubt. Second day I went back two staff members were arguing at the front desk while members were waiting to be assisted. One of them happen to be the manager… So unprofessional and didn’t seem to care. No rules seemed to be followed and the staff didnt seem to be very knowledgable. I would not recommend this gym. I’m thankful I just had a 2 day pass and didn’t sign up. Second day I ended up leaving and going to 24 hour fitness!

Not too fond of this gym. Machines are old, some look like they need maintenance, and some are rusty. It seems whenever the machines are in maintenance they take forever to get fixed. I will switch gyms the moment I find a better one close to home

I go to this gym frequently as the location really works for me. I have belonged to it for 3 years and I have gotten to know quite a few members. I find the people here to be friendly and the staff seems polite on a daily basis. They keep the machines up and running on the gym floor and they are in good shape. The lockerroom is big and it never really gets too crowded. The sauna frequently has issues and is sometimes down for a few days. The hot tub is one of the better ones I have been in at compared to many others. Only complaint is I find some of the trainers to be tools as they have tried giving me the eye if I use a machine they may be interested in lol. Reasonably priced gym with a good location and services

I have used this gym daily since moving to this area last April. For the most part the gym is always very clean and the machines are in working order. The front desk staff is friendly and helpful. However the blond manager that works at the front desk is awful. She’s EXTREMELY rude, has no customer service skills, and is a awful representation of the staff. After several run ins with her by myself, my husband, and friends we are currently looking for another gym. Which is a shame because I have been a member or LA Fitness for 5 years and until moving here and using this location I have always had excellent experiences. If there was a closer location to my home I would try it out however I travel 20 minutes one way with out traffic to work out as is. The other issue with this location is the snack bar is never open! I understand it is privately run but seriously I think it’s been open twice in 11 months and it’s not stocked when it is open.

I’m reading the other reviews, and I’m surprised most of them are so negative.
I’ve been going here for the last few months, since I’ve moved to TX. No real complaints with this location. The locker room is huge, and they seem to take good care of the equipment. If a machine is down, it’s usually fixed in a few days. Never once have I encountered a pushy staff member. So far, so good.
The one bad thing I do have to say though, is lack of staff policing members. It’s common knowledge that you don’t work out in street clothes, and you don’t carry a gym bag around with you on the floor. Any given time you’re at this gym, you’ll see bags all over. A few days ago, I saw a guy working out in Crocs…

I suggest free wifi for members and better janitorial service. They seem like they only want you to sign up and then they don’t care at all. And very rude. I’m in process of looking for another full amenities fitness club in keller. Any suggestions?

I luv this club. It’s pretty close to home and equipment don’t often brake down compare to 24hr fitness I use to joined. Luv ut!

Yeah, I dropped by this gym about two years ago, when I first moved to Keller. The facility looked great and the people at the front desk were fine. Then, as I was using my single visit trial, some rude trainer comes by with his client and literally said something to the effect of, «We need this machine, man.» when there were three other of the exact same machines alongside me. That was enough to send me somewhere else.
You can make money on a gym in a populated area, but you won’t hit maximum potential for your corporation with this sort of approach.

This place has the most unethical management I’ve ever encountered. When I went to downgrade my membership in 2013, I was told I could only do so in person, during specific hours speaking directly to the general manager. It took me a month to do so and only when I threatened to cancel.
Months later when I decided that the rude staff and the over-​chlorinated pool were too much for me, I cancelled my account. I was given a date by when my cancellation would process (because you pre-​pay your first and last month at the beginning). I was very surprised several months later to see that they had not cancelled me and had continued to bill my credit card. When confronted with this, the general manager insisted I provide proof and refused to refund me. When I insisted she threatened to have her staff bounce me out of the gym.
DO NOT JOIN THIS GYM! There are better options in the area — see 24 Hr Fitness.

Horrible Management… I signed myself up along with my mother on a family plan for a Mother’s Day present May of 2013. Unbenounced to me, in January of 2014 2 others joined my account and LA Fitness never contacted me to confirm, they just started billing my debit card for 2 extra people without my permission or knowledge. I was told by the manager, Shannon, that while LA Fitness should have contacted me and it was not allowed to do what they did, I should talk to those people and have them change their billing information and pay me for the past debits. Shannon told me my only recourse was to cancel my membership, have everyone pay new initiation fees even though they added people to my account that had different last names without my permission, there was nothing else we could do because I hadn’t caught the debits out of my account until the 3^rd month. After I was asked twice how that was fair that I had to pay another initiation fee for myself and my mother because of their mistake was fair, Shannon explained that was it and that she was ending the call with me in between her talking to other people while I was on the phone. Just keep in mind that if you sign up with them, they might add people to your account without your permission and have your card debited and Shannon with tell you «tough» Horrible management.

I frequent this LA Fitness because it is so close to my home but if I had it any other way, I’d go to the location on 7^th St.
I can’t comment on customer service since I only walk in and out of the gym without interaction with any employees. But they always have someone on hand it seems for information.
It looks huge from the outside but the space is taken up by the many racquet ball rooms, a pool, basketball court, cycling room and fitness room for classes. They have all the cardio stuff on the second floor and a select few TVs. There just isn’t really any personal space here. There’s one tiny area in its own corner where I like to go but it would be nice to have another option in case someone decides to occupy that space before me.
There are people of all different ages that frequent the gym. I see many with trainers or going to the classes they offer. I have yet to try a class here. The sauna is always packed with the same people too. I figured out what time I need to use it without it being too crowded.
Otherwise, it’s a very clean gym with a very high volume.
They also have a juice or smoothie bar here! I always forget to check it out. Next time…

This club is just OK. I’ve cancelled my membership and will be going to one of the 24 hour fitness clubs in the area. My friends and I have been a member for over 3 years and we cancelled on the same day and no one even asked us why or how can they keep us?
The trainers at this club or non existent not that I used them but if you try out one of the 24 hour fitness clubs in the area (Southlake or Keller) the trainers are constantly busy and there are classes every hour.
At the LA fitness the classes are sporadic and again very few trainers and none of them are busy.
The equipment is fine and the locker rooms are actually better than the 24 hour fitness clubs but overall this LA Fitness is not that great.