Maple Appliance Co

Hello — I will update this post with a picture of the part and my receipt right after this is written, but I just had to login and get this off my chest — To start, I usually dont write reviews on Unilocal,and when I do, its usually for food, but after my interaction with Maple Appliance Co, I had to do my civic duty and just let the public know what happened to me — So again, this is short story and I will update soon:
I dropped off my Moms microwave off here, because the part that opens the microwave door was broken and needed replacing — They ordered the part and in a matter of minutes installed it. In fact, it took longer to unscrew the microwave casing, then actually replacing the part — so why only 1 star???
Well the part cost $ 15 and the «labor» cost $ 63 — I couldn’t believe my eyes, and even worse, I couldn’t believe my ears when the man behind the counter tried explaining a $ 63 labor charge for literally unscrewing the casing around the microwave (phillips screws) and popping in a plastic part. Definitely make sure to read the reviews that arent factored in this places score and get second opinons on your appliance repair needs

Avoid this place. They charged me $ 200 for 20 minutes of work and a ten dollar part. In addition, the service person was rude from the time he came in until he left. I have used lots of repair people and none have matched this combo of gouging clients and being rude. There is not one reason to use this place.

The technician was friendly and really knowledgeable! The price was reasonable. I’ve been using them for many years and recommend them highly!

Dishwasher broke, so we called for service. The repair guy they sent was surly and rude. My husband went to shake his hand, and the repairman looked at it and walked right past my husband. We asked him to move his car so I could leave and he literally stomped his feet about it.
To make matters worse, he was in my house for about 20 minutes, said he would order the part, took an extra 2 days to order it, then the part didn’t even solve our problem — so we were out over a week’s time (washing dishes by hand during Christmas) and their $ 40 trip charge.

Had a Kitchen Aid refrigerator not working. Was told the cooling mechanism had to be replaced, compressor, evaporator, condensate heater, etc. was told would be a 2 man job and take 5 – 6 hours. One tech showed up and was done in 4 hours. The fridge works great now for which I’m thankful. However, for 4 hours labor I was charged $ 540. $ 540, yeah $ 540. The tech was great, did a fine job. However the managements idea of fair labor costs are pitiful. Good techs but a rip-​off. Shop before using these guys.

My maytag fridge went out on me, and I was in need of service. My schedule is busy so scheduling a service call for anything like this usually requires setting aside a big part of the day. Not only were they super friendly when I told them what was going on, they told me they could have someone out there the next day, which I would’ve been pleased with. They said they’d call me back to let me know. Well they called me right back, and said they could send someone over IMMEDIATELY. The driver pulled up 2 minutes later and quickly diagnosed the problem. Needing a part, he made a a quick call and had the part delivered to my house within 10 minutes. He quickly fixed the problem, and the price was extremely fair. I called them at 3 pm and by 4pm my fridge was fixed. I rarely write reviews, but I couldn’t have asked for better service and I felt I should let people know about them.

Robbery!!! I had the same experience as others. $ 39.00 trip fee (they’re around the corner). Plus $ 69.00 to duct tape a flex hose on dryer. He was here for 20 min. Highly advise to call around.

Was charged a $ 39 Trip Charge on top of $ 85 for Labor for 15 minutes of work. Was also charged $ 60 for a part that was found online for less than $ 5.
Technician was nice.