Incompetent, sneaky, and rude– NOT customer-friendly. These people did not deliver on time, made NO effort to reach me about it, and then were EXTREMELYRUDE to me on the phone. They claimed that they didn’t deliver on time because they couldn’t find the recipient’s location or reach the recipient by phone. Her voicemail was working fine, and her location was the only one at that address. I would never have known that the flowers weren’t delivered if I hadn’t sussed out the information from the recipient and then called to confront this florist about it. When I called again to ask if I could get a discount, since I did not receive the day-of delivery I’d paid for, the florist Lori was so mean that she made me cry. DONOTDOBUSINESSHERE.