Subway

This is my 5^th and final review of this location. I have had it with Subway of Kaufman and I will never return to this location. I do not care if they tear the place down and build a new one and hire Rhodes scholars to work here. I am done. They have wasted my gas money and my time on too many occasions. Their staff is lazy and unprofessional and they are ALWAYS (100% of the time) out of stock of SEVERAL items.
Their service and inventory took a nose-​dive over a 1-​year period and after writing a scathing diatribe to Subway, they told me they were aware of the problem, had put the restaurant under new management and hired new staff — and sent me some coupons for free 6″ subs.
My husband and I took a few weeks before we went there to give new management a bit of time to get settled in and do their magic and things were impressively changed for a brief time.
I do not know when the change happened again — but we just hadn’t made it over there in at least 6 months.
For several nights over the past 2 weeks, we ended up heading home late from work and hungry for something lighter than available at most fast food places and opted for sandwiches at Subway.
COMPLETE TRAIN WRECK CATASTROPHE HERE! UTTER and COMPLETE MELTDOWN of management.
The way this place is run is a JOKE.
The employees act like you just woke them out of a coma — zero enthusiasm, empathy or anything. I’d feel more welcomed if it was run by robots and a shell script.
The place is open until 10 p.m., but we’d get there at 8, and they were out of really important items — like BREAD. How in the HELL do you run a sandwich shop without bread? There is a Brookshires right across the street. If Subway’s delivery of bread didn’t come through, a good manager would at least go buy some bread at the grocery store so they could make SANDWICHES. This is a SUB SANDWICH BUSINESS — WITHOUT BREAD?
One night earlier this week, they had bread, but only the bread w/​the cheese encrusted all over it. I’m lactose intolerant and I don’t want cheesy bread — but I figured I’d just pull it off. Then I told them no cheese on the sandwich, and then to add turkey and was told they were out of turkey. Are you freaking kidding me?
Are they running a bookie joint in the back? Human trafficking? How else can this place stay in business when they are paying employees to stand there with their mouths hanging open?
When we pulled into the parking lot last night, both women on duty were lounging in the front of the restaurant on a bench, taking drags on their cigarettes. I do not like having to walk through the stench of cigarette smoke or deal w/​people whose breath reeks of that stench. This was a complaint I expressed to Subway over a year ago and I was assured that this violated company policy and they weren’t allowed to smoke there. What good is a policy if you never adhere to it?
As in previous experiences — not a word from theses lazy shlubs being paid to smoke in front of the restaurant that they’re out of most items. They just look at each other like they’re thinking, «oh crap — looks like we’re going to have to burn a calorie now.» One of them gets up and walks in ahead of us. She did not wash her hands. The counter made it pretty obvious that nearly nothing was in stock. As previous nights the past two weeks, most of the bins where they have veggies, etc. were empty or completely absent. That’s when she volunteers that they’re out of «a lot of stuff.» I asked, «Do you have turkey?» Nope. I went back to the car to wait on my husband and he came right after me. I told him to get what he wanted — even though they didn’t have what I wanted — and they were out of his stuff, too. He wanted a BMT — a staple there, but they didn’t have Bacon or Tomatoes. HELLO. They sell bacon (already cooked bacon, I might add) right across the street at Brookshires. I have no interest in running a restaurant, but I could be the manager here and change this place around in a week. Whatever their manager is being paid, it’s too much… because they are NOT managing.
I don’t expect a lone manager to have a ²⁴⁄₇ vigil of the store — but they don’t even have the employees call them when something is going wrong there. That’s a manager’s job — ordering proper amounts of inventory to keep the place running as a sandwich restaurant, and properly schedule staff.
If I owned stock in Subway, I’d have sold it already. I have lost all faith in this restaurant chain. Before, I was just irritated w/​this location — but it is clear that the Subway corporate level does not care what happens in their restaurants. I will not darken the door of another Subway. They’ve fooled me once, twice and thrice. Not again. My time is too valuable to fritter away for an overpriced sandwich that can’t be made because the experts in sandwich making don’t have the materials to make sandwiches. A JOKE — that’s what this place is. Even Jared could not save this desolate excuse for a restaurant. Pitiful. Just pitiful.