Ulta

I don’t know what all the bad reviews were about? I went in to get some soap and glory products, which they did have, and was asked about 4 times if I needed help finding something ect. Employees were nice and not pushy, will continue shopping at this location :)

Wow long line. Really long. The manager or associate came out to tell us to move the line against the wall, it would be nice if she opens another register. How about clean up this store and get more registers open. This place is nasty

This is an update. I feel they most certainly do not want males in the store, on the phone or at all buying from them. Shame on them for the rude additude on the phones trying to resolve this issue.. I walked the entire store looking for some gifts foe xmas as well as for upcoming trips we have planned not one person said hi or offered to help me. I found one item 20 bucks decided to get it and leave. Shadā asked as I was heading to the register 10 feet from it how was everything. I told her disappointed couldn’t get help in fact she was the first person to say anything to me.
In her defense she apologized and offered to help but when you are fed up you don’t want to give any more of your money to them.
As I am in line a husband wife and child go to leave and they said to her they couldn’t get any service I chimed in letting them no they are not the only person having that problem today they let her know that zero help was given
As did I
When I checked out no one asked if I was a member, I am.
Customer service took ten min to get a person.
Over all a sad experience I do not recommend this place.

The customer service here disgusts me. Luckily, every time I go I usually know what I want or I’m going in to re-​up on something. I go to sephora once in a while if I’m at the mall and the customer service there is ALWAYS FANTASTIC, I go to ULTA because it is closer to my dads house for when I come visit from Galveston. I don’t get the chance to come very often, so when I went to return something I bought back on June 19^th, they turned me away because the foundation bottle was thinning. Anyone that knows IT cosmetics, specifically the CC cream knows the bottle starts to thin after the third use. I used it for the mean time because I couldn’t get to ULTA but I found it too shiny and didn’t cover the way I wanted to. They also wouldn’t exchange the bronzer I had. I barely used it and you couldn’t tell by the naked eye that it was used but since these items were ONLY 6 DAYS past the 60 return limit, the manager herself turned me away. Are you kidding me? Sephora has no day limit and will always accept products even if they are almost done. Every time I go there people make it a chore to help out customers find products, except for ironically today, but I had no use for them anymore. I grabbed what I came for in the first place and left. I will never return to ULTA. horrible customer service over all and the return policy is pointless. I couldn’t believe they penalized me for living an hour and a half away and couldn’t make it back.

Can’t even give one star. 4 people standing behind the counter. 6 people in line. Barely speaks English & will not request for back-​up cashiers. Most likely 4 standing around are on break but take a break in the back out of customers view. Very poor service v

I went in on my lunch break to pick up a few specific items. I was trying to get in and out and still have time to eat lunch. I was happy that what I needed was in stock, but I couldn’t go more than 2 steps without someone trying to get me to try a sample of this or that. I really wasn’t interested as I was on limited time. I guess I should be glad they were attentive, but sometimes I’m shopping for one or 2 specific items and don’t have time to browse the entire store. Everyone was friendly and I appreciated that!

Went in last night for a cut and color, and am very pleased. I love that the schedule works great with my work schedule. Andrea was my stylist, she has a great eye for color, and took her time making my hair look fabulous. I am pleased with the color and cut, would recommend to anyone.

I frequently visit this Ulta because it’s convenient for me and have never had an issue. However today I came in to do a bit of shopping for the seasonal sale and wasn’t very satisfied. I found everything I wanted thanks to the cashier, Biane who was extremely helpful, I was left with a sour taste in my mouth due to Daisy, the manager. Daisy acted like we wasted her time because we asked about the product, like the shirt buttons say to, about the new item coming out and if we could have a sample. Daisy also informed us that she wasn’t going to be very helpful when we asked about returning a strainer we previously purchased and didn’t use. Daisy in my opinion should put a smile on her face and take a customer service course and learn how to treat a paying customer!

I just had to update my review based on my most recent visit to Ulta. There is really nothing much to say except that they have obviously been reading the negative reviews and have taken action accordingly. On my most recent visit, yesterday actually, I was approached by two sales associates and asked if I needed help finding anything. I asked them where their body washes were and was pointed in the right direction. One lady even came and helped me look at some body washes but they didn’t smell all that nice to me. While she was showing me around, I spotted my favorite body wash (and the reason I still shop at Ulta) and picked it up. It was the last bottle but they had a BOGO promotion going on with that brand so I was able to get a body wash and body oil for around $ 16 and then used my $ 3.00 off coupon to basically get both for a little over the price of body wash alone! The sales associate checking me out was very nice and friendly, as well. My past two visits to Ulta have been a positive experience, and although I wish their stock was better (my Nivea lotion was out yet again! womp womp…), I really can’t justify giving them anything lower than a 5 star because they really have improved and shopping here is a consistently pleasant experience. Let’s hope they continue to stay this way! My money is going to this store again because of their improvement and my very pleasant shopping experiences. Keep up the great work Ulta in Katy!

I’ve been in here many times but usually just for a quick run in to grab some NYX makeup because I already know what I want– typically I don’t need help. Today I went in and went over to the Urban Decay makeup to search for a certain lip stick. I found it but it was out of stock and the girls who were working near the Urban Decay and Tarte makeup were just chatting it up– I was standing there waiting for someone to help but they kept talking about their birth control and to no surprise they didn’t stop taking to help any of the customers near by. Then one of the girls came over to where I was standing, put something back and went back over to her friend. I then had to butt in and ask my question– just to get a snarky attitude like she didn’t have the time and looked at me like she was better than me because of what I was wearing (raggedy home clothes) and the fact I had my baby on my hip. Um honey– I’m an Esthetician too and would NEVER treat my clientele or potential clientele like that. Only reason I am not giving them one star is because it’s clean and they usually have stuff stocked up. The attitude of SOME (not all) of these girls are horrendous.

This Ulta location is pretty awful. It’s next to impossible to find an employee to ask for assistance. They do not approach you other than the occasional «hello» when you first walk in. They seem to either be out of stock of a lot of items, or the store is so disorganized it can be impossible to find something. The non-​prestige brands of cosmetics are disorganized, mislabeled, or not labeled at all. There were several times I came out of the store empty handed because I was too irritated to pursue what I needed. Thankfully a much, much nicer Ulta opened on Grand Parkway not long ago. That location is great with much nicer staff!

I went in to get a gift for my wife for Mother’s day. She wanted a special pedfume and this place has it all. I was able to find what I needed and proceeded to look around. They also have men’s cologne on display and they seem to have every brand. As I went to check out there was a long line but the sales staff opened more registers and I was waited in in no time. They were very friendly and professional. I will definitely return.

I’ve been going to this Ulta since it opened in Katy and in the last few months, the customer service has seriously declined! I visited this location in mid January to purchase a few of my favorite Benefit products, one of which was Gimmie Brow in Medium/​Deep. They told me they were out and they would get some soon, but they had more than enough of the lighter color. Well, I purchased it somewhere else that day. Today I went back hoping that I could find the same product in store. Once again, I was told the exact same story. A young lady also tried to sell me the same product but in their lightest color, which wouldn’t work since I have dark brown hair. These women should really speak with their DM’s or supervisors and advise that the store get extra of the store’s «best sellers» instead of telling the customer they don’t have it, don’t know when they will have it, and cannot call another Ulta for them to help them find the correct product. Horrible customer service. I will not be going back to this location, no matter what. I suggest you don’t as well.

I’m so glad there is an Ulta out here, I only trust my hair to Chelsea, and now so does my mom and sister as well!

The selection of cosmetics (from drug store to department store, and everything in between) is pretty impressive. The girls that helped me were honest, helpful, and most importantly, NOT AT ALL pushy. Pushy sales people is why I hate to go to department stores for cosmetics. They had more brands of make up than Sephora, as well as a HUGE variety hair products and styling tools (blow dryers, curling irons, etc.). The biggest surprise of all was how amazing the hair salon (in the back of the store) is. I live in Palm Beach and couldn’t get an appointment to have my hair cut/​colored with my stylist before I came to Katy… so here I was, in Houston, with huge black roots and no idea where to go. After a $ 250 hair color disaster (that left my hair a copper color w ashy highlights) in a highly recommended Katy salon, I was desperate to have my hair restored to my original blonde w blonde highlights.
At the risk of sounding like a total a@#hole, I would have NEVER E.V.E.R. considered getting my hair colored, cut, or even washed in a store that specialized in selling cosmetics w a small salon in the back. It reminded me of back in the day when JCPenny had a salon similar. I am happy to say that I have never been SO WRONG IN MY ENTIRE LIFE!!! The salon is AMAZING, hands down the best hair cut/​color/​highlights I have ever had… and not for nothing, I have been around the block, and totally admit that I am a super snob when it comes to hair color… I have been to the best of the best from Frederic Fekkai (5^th ave in NYC and Palm Beach) to Ric Pipino (at the Shore Club in South Beach) to Jonathan Antin in LA. Against my better judgement I decided to test the salon out by getting a little trim. My expectations were low. Wrong again, SO wrong! I got an amazing haircut (that I can actually style myself… usually it looks great in the salon but a total mess when I try to style it at home) by a girl named Jackie… who was young, super confident and no nonsense… which I LOVE. There is nothing worse than a wishy washy colorist/​stylist that is too nervous to tell you the reality of what will work for your hair color/​thickness/​length etc.
So as I was paying (the prices are crazy cheap by the way) I decided to book a single process color & highlights (w Jackie) for the following week. She gave me the best haircut to date… her color skills should be just as good, right? RIGHT! I am very particular about my shade of blonde. It cant be too brassy, or too ashy… the highlights have to be the right contrast and perfectly placed… I know what you’re thinking, and you’re right, I’m a pain in the as$, especially when it comes to my hair color.
Bottom line, Jackie is confident, educated and very good at what she does. Her prices are excellent and she gets you in and out without feeling rushed. I will find a reason to visit my family in Katy every 6 weeks… and to visit Jackie for a touch up!

They are promoting a new service: shellac manicure. If they offer you to make an appointment… Do not! They not only don’t know how to do shellac/​gel manicure, they just are not trained to do nails at all. I left after one hour and a half, and they had not even started to apply the polish. As the employee was trying to get started, he was reading the instructions on a sheet of paper he had on a side table. I was very surprised that they would offer a «professional» service without being properly trained to do so. As I walked out with only the sticky base coat on, I drove directly to my regular place where they always do an excellent job. It was my mistake for trying something new. Do not go to Ulta, you will save a lot of time and dissapointment.

NEVER AGAIN. Unhelpful employees and nasty attitudes. I’m not sure if I’m capable of writing a review that it negative enough to describe my experience at Ulta today, but here goes …
I stopped by Ulta on my way home from picking up my litte boy from preschool. The last time I was at Ulta, the store appeared old and they didn’t have many premium brands of cosmetics. Still, I wanted to see their barrettes. Maybe they would have something I liked. When I walked into the store, I was pleasantly surprised that it had undergone a remodel. Now, don’t get me wrong, it wasn’t as nice as most Ulta stores, most notably the one in Littleton, Colorado which I really liked. It was, however, a major improvement. Cool. They had Stila, Benefit, more OPI, Redken and some of the other brands I like. I knew I had to get back to the house soon, so I figured I’d choose a couple barrrettes and return in an hour to purchase makeup. I live nearby, so no problem.
Of course I checked Unilocal while I was there. I noticed there were no pictures. So I snapped a couple shots of the makeup counters. Then I headed to the registers to pay for the barrettes. Suddently two women approached me rapidly from behind. I wish I had gotten their names, but I didn’t. One was young, slim and dark-​haired, an attractive girl with a grouchy expression. The other was a chubby, homely woman with short hair. It was obvious these women were unhappy. Initially the way they rushed me, I wondered if they thought I was stealing. The chubby one said, «do you need something?» I said, «no.» She said, «Can I help you with something?» [sic] I said, «no.» Then angrily she snarled, «THERE’S NO TAKING PICTURES IN THE STORE.» I said, «OK.» They stormed off.
I waited at the registers for several minutes thinking about how they had spoken to me, and how unncessary it was. Wow, so rude. She could have asked why I was taking pictures. I would have said that it was for Unilocal.Frankly, it would have been to their benefit. I don’t know if she thought I was staking out the place for a robbery or what, but if I look suspicious in a makeup store, they need to send their employees back to a training seminar. I decided this was a 1 star experience, and I wouldn’t be making a purchase. I placed the items on the counter for the homely woman (probably the manager), and said., «Thanks, I’ll be sure to tell my friends on Unilocal about my experience.» She said nothing, and just looked puzzled.
Makeup and hair products are my guilty pleasure, and I spend enough weekly to make most people gasp. I thought maybe I would start buying some of my goodies here, but I’ll stick with Sephora, where the employees are helpful and pleasant. Oh, and I WILL be posting the pictures!

Super helpful. Saw me immediately for a waxing at the salon. Very friendly and knowledgeable. Not Beautique but a wonderful alternative for people in the Katy area.
Very glad I found them and will be going back.

Ulta 3 saved me from thousands of dollars in therapy.
After my daughter’s best friend cut her hair, my daughter wanted a major change too. With a little bit of prodding, she convinced me to get out the scissors and get to work on lopping her hair off. Then, disaster stuck! As I was chopping off a length of hair, my daughter jerked her head and ‘SNIP’, a big uneven chunk fell from the side of her head.
I called my husband in and tried to mouth the words, «help me» without sending my daughter into a panic. She picked up on my attempt to get aid and started to cry. At that point, I knew I had to call in the professionals so I got an emergency appointment with Ulta 3 at the salon.
We rushed over to the store with an 8 year old crying in the back of the car. «I don’t want to look like a boy!» she sobbed. Although I assured her she could never look like a boy, my daughter was not very convinced.
Our appointment was with Charlotte and she got us in immediately and told me I had done the right thing by just giving it up to the professionals rather than potentially inflicting more damage. Then she calmed my daughter with another reassurance that she wouldn’t leave the salon looking like a boy. It sounded a lot better coming from her than from me. Charlotte used all of her professional tools to trim down, even out and sculpt the hair that was left into a cute little style.
I am grateful to Ulta for quickly jumping in and fixing what could have been a tragedy for an 8 year old girl. Now everyone talks about how cute my daughter’s hair is and I know I have Ulta to thank for getting us through the hair emergency and helping me keep from deeply scarring my only child.