U-Haul Moving & Storage of Katy

Katy, Estados Unidos

2.9

Aberto agora

9 avaliações

Aceita Cartões de Crédito

Contatos

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Telefone
+1 281-599-8808
Site:
www.uhaul.com
Endereço:
20435 Katy Frwy, Katy, TX, 77450
Categorias:
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Informações sobre o negócio

Aceita cartões de crédito
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Hoje

Hoje 7:00 – 19:00
Aberto agora
Horário local (Katy) 09:33 quarta-feira, 4 de junho de 2025

Horário de funcionamento

segunda-feira 7:00 – 19:00
terça-feira 7:00 – 19:00
quarta-feira 7:00 – 19:00
quinta-feira 7:00 – 19:00
sexta-feira 7:00 – 20:00
sábado 7:00 – 19:00
domingo 8:00 – 18:00

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Proximidades

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9 avaliações para U-Haul Moving & Storage of Katy

Não exige registro
Classificação do local: 4
Portland, OR
Wow Elvis helped me purchase boxes, tape and labels. He was sure to explain the details of buying back unused boxes and had the most pleasant attitude. He was so nice and helpful with taking out the boxes to my car, was sure I was careful not to trip on a parking curb and again soooo nice I couldn’t help smiling on my way. Last trip here for boxes was nothing special. If all staff were as great as this guy I would give a 5 star.
Classificação do local: 2
Katy, TX
If you want to be promptly addressed and treated efficiently and make sure to see Rhonda Holiday. She is on point and moves swiftly while keeping the entire operation moving forward and customer needs handled. If you want the complete opposite experience. Ignored, treated poorly, disregarded and then called ‘Hey’ when you walk away. Make sure to see the 19 year old whom had a phone conversation the entire time, pretending to assist with my truck return. I’ll leave him nameless, but he was underwhelming, could not put his phone down and stop talking to his friend the entire time while conducting my return. I’ll return to the location but ensure next time to refuse his disservice. His lack of care and concern must make UHaul and his coworkers proud.
Classificação do local: 1
Houston, TX
Rhonda Holiday, her card is available in store, is the manager of this location and is incompetent. Rented 6×12 trailer on 3−16−16, signed up for early check in and when I showed up had a hour and 15 minute tour of hell. No manager available, 3 workers who were present did not have a clue about how to run the services. Rented me and 2 other people trailers at the back of the facility which were blocked in and couldn’t be moved. Had to redo the paperwork and rentals on all 3 of us. Tried to buy a shoulder dolly device off the shelves and they couldn’t ring it up because the inventory showed none in stock. Tried calling Rhonda Holliday At 281 782 6049 with no answer so left message to call me, day and a half later… no call; called corporate and reported to Destiny 281 495 6683 the district manager for the Katy area, told she would call me back shortly by Samantha day and a half later… no call.
UHaul used to be alright, NO MORE… AVOID IF YOU CARE ABOUT YOUR TIME AND WANT TO BE ABLE TO TALK TO SOMEONE IF ANYTHING GOES WRONG.
WILL NOT USE THEM AGAIN.
Classificação do local: 2
Katy, TX
I have come here twice for our last 2 moves.
BOTH times I have been over-​charged. One I was charged over $ 150 for a simple move within Katy — not even going further than 30 miles.
The second time, they charged us on 2 of our cards.
Both times the customer service was sub par & not highly attentive on the side of management — the cashiers were great, on the other hand. If not, I would have given a 1 star.
Classificação do local: 5
Katy, TX
Needed a truck quickly on a Friday afternoon. Showed up at 1pm, no reservation, had 10′ truck for $ 19.99 (plus $ 1.09 per mile) plus gas. Drove off lot at 1:30pm. Everyone was helpful and friendly. Mistake made on ticket was corrected quickly. Showed up at 8pm — JR attendant checked me in with a great attitude and Manager Jonathan thanked me for my business. Very professional for Friday night.
Classificação do local: 1
Houston, TX
So I went here to return some unused boxes and was served by the owner. I needed help getting some boxes out of my car so she went to get someone to help me. She opened the back door and literally screamed to the employees in the harshest tone possible. Now a boss has to be a boss but the way she spoke to the staff was plain abusive. But it didn’t stop there when a young man came to help she again ordered him to help me in the most unkind and like I mentioned abusive way possible. I was absolutely blown away by how badly she spoke to her staff. NO ONE deserves to be spoken to like that in the work place! I even spent 8 years in the military and was never spoken to as badly as that even in basic training. I will not be returning here as I will not support a business that treats its employees so poorly.
Classificação do local: 5
Katy, TX
I recently reserved a 6×12 closed trailer and just in case I thought I should get my truck checked to make sure I wouldn’t have issues when I picked it up. Of course my trailer lights were not working a young guy helped me out; very courteous and patient. He couldn’t quite fix it so he got Rhonda Holliday, the general manager (and owner). She made the two of us look like 12 yr olds. She was able to narrow it down and fix it in no time and we a great friendly attitude. I don’t write many reviews but I was very happy with their service. Felt like a couple of friends (albeit very knowledgeable!) helping you out!
Classificação do local: 1
Katy, TX
poor customer service
Classificação do local: 5
Houston, TX
I have shopped at this location years ago & everyone, including the manager were very friendly. I moved back over this past summer & got a storage unit. I placed the reservation over the phone & somehow the unit was showing due reserve date as opposed to the move in date. Well, I called & got it fixed & they gave me a second month free + a small discount for the following month. I will be moving into an permanent address shortly & will no longer have use for my storage unit, but if I did. I would store here!