The Joint ...the Chiropractic Place

Do yourself a favor and save your money. Dont sign up for monthly recurring payments. They decline service before closing time. They close at 7 but I was declined service twice when I went there before 6:00 pm. The chiropractors here are good but they need better customer service at the front desk.

I have used this franchise in West U for years. I have had a horrible migraine all day today and just got my husband from work. He suggested we stop here as a last resort before heading to the ER. Yes, I was that sick. Like most working people 6:30 is a normal time when you commute to hit your own side of town. I figured we would try this place, as it is right by the ER we prefer in an emergency. In the past, if I have had to visit a chiropractor at The Joint, I could show up as late as 6:55 and a doctor would graciously see me, no questions, as they are open until seven for a reason and an adjustment takes a mere five minutes. Five minutes being adjusted could have saved us a few thousand in ER bills. I walked in and was rudely asked by the receptionist if she could help me. I quietly, and obviously in pain, said I was hoping to be adjusted. She didn’t even let me finish and rudely responded, «not today you aren’t, we are DONE seeing patients for the day» I have never encountered a single rude person at the location I frequent near my job. I didn’t ever have anything but good things to say about this franchise until now. I am so utterly disappointed in the disgusting mannerism I was approached and the humiliation I felt in her sarcasm and demeanor, ESPECIALLY seeing I was clearly in pain and on the verge of tears. The face of your company is what you see when you walk through the door. If you have a rude and nasty mannered person at your desk, you will turn customers away. Customers who will gladly pay for an adjustment when they have young kids at home waiting for their mom instead of a few grand in the emergency room because of a severe migraine that has been caused my upper neck and back pain. Never again. Do not ever visit this location. Not only will they NOT make you feel welcome, they will make the pain you are suffering from worse, so much worse you will probably still end up needing to head to the ER because you wasted an hour driving here in traffic just to be treated like a five year old and talked down to. Shame on this employee. She has no business working in healthcare.

When I learned of the price, I was extremely skeptical. I called as I was in route after being in pain upon leaving the gym. My wait time was about 15 minutes, as I was a walk-​in. The guy at the front desk was nice and informative. My adjustment was amazing. Dr. Mosley (not sure of the spelling) did an incredible job. She had a very consultive approach, and a bed side manner that left me feeling like I made the right decision to join their membership program. One of the best adjustments that I have experienced.

Was skeptical of chiropractors, but they got me in and out, I’ve been several times now and have never felt better, I was told I would have to wait 45 minutes one time, which was fine with me, if there busy and your in a hurry come back later the appointments are not that long and the people there are really nice.

Went today to try to set up an appointment as I have never here or to any other chiropractor. I walked in and was told they are walkin only so I came back and there was an hour and a half wait. So I told them I would come back to try again later and this time I called and was told there was a half hour wait. Not too bad I thought so I head over there and arrive about ten minutes later. I walked in and said I wanted an adjustment and was asked do you have a card? Um no what card? Apparently there is a card you need as a membership and the wait is now an hour and a half! I just called and was told there was only a half hour wait and now its an hour and a half. I was told that one Dr was going to lunch. The Dr wasn’t going to lunch ten minutes ago? I wasted about half a morning just trying to get scheduled.

The front on her phone from the time i checked in, say there to wait 25 minutes listening to the Don on her phone taking to her friend and Dr Simmons talking to either her patient or whoever after line they don’t see me waiting here for a whole ten minutes when it’s going to close soon. I might be in pain, but I don’t have time for disrespect nor laziness when we all have to work for a living. Obviously not so much today. I won’t be driving down here anymore. Oh I’m the only customer

I went in to see Dr Ramirez bc my husband swears by him! He wasn’t in so I was seen by Dr Dillon who is actually the director. I had never had an adjustment but decided to give it a try bc I was having back pain and could feel tension in my neck when turning my head to the right. She snapped, cracked, & popped everything including a RIB that she said was out of place. She even told me my rt leg was slightly longer than the left, but she could adjust my pelvis. By the end, seriously, I walked out without the tension in my neck & more flexibility in my back! My posture is horrible & has been a concern for me, so she sent me home with posture exercises to do three times a day that will strengthen the muscles that hold you upright.
Overall I was very pleased, signed up for routine visits, and would definitely recommend them! For a measly $ 19 for the first consult AND an adjustment, why not?! Go for it, you will be happy u did!

This is my update pay as you go so if toi get bad wait times stop going i bought the pack of 10
Ok must do. I hurt so bad got adjusted and wow. WOW. I feel great and have for the week now I signed up so i could keep feeling this great. I can only imagine this will help my jiu jitsu if I feel more flexible and less tense. Must try I was a sceptic. Have had adjustments before but not like this. I only hope all the joint locations are as good as this one
OK so now they have been around for a bit. Now they have more customers and have not answered the demand with more chiropractors. The wait it 45 to 60 min for an adjustment. I have had some additional un solicited attitude when you ask how long. This is my main store I have stopped going in because of the wait and going to another one that is owned by this owner. Now the wait is bad here too. I asked to cancel my contract and I am getting grief over that. I have full filled my obligation and then some. When you are a perspective customer super nice on way out yep we are busy don’t know what to tell ya. I have lowered the stars to one star