Service King Collision Repair of Katy

–Amazing customer service
–Quick Quality repair
–cute text message updates
My car looks amazing!
Big thanx to Alexis!!!

I don’t quite understand the 2 ½ star rating for this place. Took my car in on Tuesday and was done by Thursday. The staff is EXCELLENT!!! Veronica (receptionist) was very helpful and cheerful. My service advisor is Angela. She’s very helpful and knows her stuff. The text updates on my phone was very helpful and I’m very impressed with that. Overall, I’m extremely please w the service and their work.

So I heard and read many bad things about this spot and was reluctant to take my BMW 750Li there for a crashed front bumper.
First, Darryl Fost was great with his communication, he kept me informed of the progress, stayed on target and delivered a home run with my car and service.
From the receptionist to the cleaning people, I was treated like a king. They worked hard and delivered as promised.
The entire staff was pleasant and not once did they get pissed at me calling to check on my car as much as I did. They promised to have it ready by the 7^th and were a day early. Don’t believe the hype … These guys are good. Nuff said.

So after 5 weeks, I finally got the call that my truck was ready. I went to pick it up and they had only fixed 1 of 5 issues that were documented when I dropped it off. I left again in the rental car– by the way, that rental car cost me an additional $ 650 after my insurance coverage for the total 6 weeks that I had it. I now have my truck back. It is fixed, but it was a very long 6 weeks and a painful process. I cannot recommend this business at all.

If there was an option to rate these folks zero stars, that’s what I would pick.
I was having my car towed by AAA from Service King’s shop to the Ford dealership next door. The tow truck driver received a different key and so my vehicle arrived with the wrong key. After many phone calls to AAA and Service King, AAA basically wash their hands of the situation since their driver received the wrong key. I called Service King and the receptionist told me that they were not going to do anything because it was the driver’s fault, «He picked the wrong key, «is what she said. To me this sounds ridiculous since you are the shop and you know what key goes to what car, rather then expect a stranger to be able to make that call. Needless, to say I was not going to argue around such a perplexing statement, hung up the phone and drove straight to Service King to collect my key. Their clueless manager, who wasn’t even tuned into this entire fiasco did not even approach me directly after I requested to specifically speak with him. They finally found my key and offered to take it to the dealership — what??? I was supposed to be in a work meeting which I rescheduled because of their ignorance, and they offer this now??? What a joke. I stormed out furious & insulted.
I wouldn’t put one single person at fault here since they did such a ‘great’ job, collectively, as a group! These folks are are not courteous or customer oriented. All thumbs down.

I think they have good quality of work over all. My service advisor and the manager work with me to resolve my problems. They did have to work on it a couple of time to get everything just wright (I have high quality of work standards).
They took so long to get my vehicle back to me and had to send it back a couple of times I would of given them 5 stars. They worked with me and did provide me with a rental vehicle. I think they are working at being a better company.

5 Star Service — This Time.
I am probably the only person that went back to this location after a horrible experience couple years ago.
This time it seems like they figured out that Online reviews matter and they had better deliver good service or they lose business.
I went to Service king this time for the same reason I went the first time. Geico sent me for Express service and they are like a city block from my home. I care for a Disabled adult and not having to go across town to get repair is big.
My recent experience:
1. They contacted me daily with updates by phone and by text.
2. This time the service was done quickly, replaced entire backend in I believe 9 days.
3. Work appears to be done well.
4. Detailed the car inside and out.
This is complete opposite from my visit couple years ago where they took 30 days to do fender bender work and LIED to me multiple times. They had a real attitude problem then. Work had to be Re-​done 3 times as I got Geico Regional involved with looking over the shoddy work. Car was not detailed and got impression they really did not care about the customer.
I would have given them 1 star review for the visit 2 years ago.

Where do I start? The lack of intelligence sitting at the front desk or the rude manager that delivered my car to me only after following up from my end to see what was happening?
The front desk had me sign a «waiver» stating «this says you own the car» and then I read it and it said none of that. Said that if insurance didn’t pay ultimately they can keep my car until it gets paid. Oops on disclosure. Then she was taking my info and it took 10 minutes because she would answer the phone and the wallow talkie every ten seconds, no exageration. Their rental place gave me a car with an expired registration. I got no calls about «status» which was promised to me from the manager after my snafu from the front desk clerk, and he didn’t do that. I called on Monday finally to see where things were and his excuse was «I give updates on Tues.». Really? I’m in sales and have better comebacks than that and they Re honest ones.
Finally he pulls the car up and says «good as new.» I bend down to look and there’s overspray and they even left buffing cream on the car, not bothering to wipe it off. Blown away I told him «try again». He takes it back and ten minutes later I get it.
Cherry on top: I go to get gas and my gas tank cover has been snapped off from the holder when they removed the panel. I get a call from the head manager and his only concern is the survey. He’s like «please hold off on completing survey till we get that fixed». So apparently they are super nice when you are about to fill out their survey. Real brilliant!!!

If there was a 0 star, they deserve it. Being in a fender bender can be stressful by itself but having someone like this work on your car just makes it that much more frustrating.
To start when you bring your car in the receptionist is hell bent on getting at least two different phone numbers so they can get hold of me. Well I’ll tell you they never use it because they don’t even return my calls. I made three of them on three different days.
My second issue with them is that the repair estimate by the insurance company was 4 days. I brought my car in late Tuesday, call it weds. It has been 10 days and my car may be ready next week if I’m lucky. Not sure I believe a word they say.
Btw I rented from the Enterprise Rental right there. I was promised an intermediate car but got an economy instead. I guessed they knew this was going to take a long time so they got me the cheapest car possible. I’m sure the excuse was inventory but that is just very convenient.

I will never return to this location again! Thanksgiving weekend, I hit a deer and damaged my passenger side bumper. The following Monday, I took my car in and received a rental. By the end of the week, my car was done. I was happy with work done, turned in my rental car and paid my $ 500 deductible. Should have been happy right? WRONG! Last week, I received a nasty email from Service King stating the insurance sent us the check and if we didn’t pay the $ 550 ASAP, they would have my car repossessed until payment was made. According to them, they had tried several times to contact us and they wanted their money NOW. No messages were left on our home phone and my husband said they called once but no message. Once I saw the email, I responded by telling them I would have to check to see if we received the check and if it had been deposited and I would get back to them as soon as possible. They responded stating they had checked with the insurance company and the check was cashed and they wanted their money NOW! After researching they were correct and my husband called to pay the balance. They emailed the CC receipt with not one word. They are so RUDE and unprofessional. They had the paper work that stated payment should be made to them. This was an honest mistake but you would have thought we were trying to defraud them. Never do business with them!

The first time they attempted to repair the damage to my vehicle, they had all of the right steps in place to provide good service. I would have like rated them a four. However, they did not repair the car correctly the first time. After the second repair attempt was not successful, they stopped attempting to provide any customer service. There were no proactive status updates. When I called, they were not sure when it would be completed.
I was a very patient customer until the third attempt to repair.
To be fair, they kept me in a rental car while the repairs were being attempted, and they made it right.