Serenity Pedi-Spa

Terrible experience. Rushed and sloppy polish job. Front desk very unprofessional and rude. So many other salons to choose in the Cinco area, don’t waste your time here, you will feel like a number and not a client.

Came from out of town needing a mani pedi … Chose the wrong one ! Needing the pampering I received at another local salon and received none at this one. Very disappointed since I paid for the top of the line service. Also noticed how rude the front desk was to other customers. There are do many spas to chose from I do not recommend going to this one.

I’ve been coming here to get my lash extensions done for a couple of months, and I love this place. Judy, the technician, who does my lashes is so sweet and knowledgable. She never minds answering any questions I have regarding the process, the up keep, cost, etc which is awesome bc there’s no surprise when I go to check out (ultimate annoyance at other salons).
I haven’t had a chance to try out their other services but I’m definitely going to make time for a mani/​pedi session soon. Everyone in the spa chairs looks so relaxed when I come and it seems like they have semi private rooms for groups or couples. I’m trying to convince my hubby to come with me to get his talons trimmed.
For the reviewers who said there were issues as walk-​ins, I definitely recommend making an appointment. Most of the times I call same day, even up to an hour before, and they’re able to accommodate me. Of course if you want one person (aka Judy-​total awesome sauce), YMMV.
Other tips: 1) pay in cash to get a discount; 2) get their punch card. I think after 5 or 6 visits you get a certain amount off the next service; and 3) if you’re getting the lashes, be aware you can’t get them wet up to 24 hours so I try to schedule mine when I know I have an off day the next day. I also posted a pic of my lashes, they look so natural and full. Tons of compliments even from strangers!

Dirty and BAD customer service. Do not waste your time trying this place out. They seriously need to clean more often… dirty chairs, floor, etc.
Waited 45 minutes after being told it would only be 2 minutes… once I finally got placed in a chair for a pedi, a girl came over, but then the front desk person came over whispered something to her and she got up and left (saying nothing). After that no one bothered to come say anything to me and another girl didn’t show up until 15 minutes later. At that point I got up to leave… didn’t have another hour to waste. Stick to Vogue Nails… best place around!
I wish someone would have bothered to communicate with me, poor customer service.

first time here today as their other store was packed. Ann was my tech and she kept burning my nails with that machine I asked her twice to please slow down, my nail job was sloppy and rushed which at their other location I never experienced. Experience and lessons are in need for Ann. NO hand and arm massage after it was slap on that oily stuff and goodbye, not even a please wash your hands if you like. Serenity does not exist
There was also a handful of kids that kept the place loud which was not relaxing at all, where were their parents idk. If its a bday party let the guest know ahead of time. I go to relax and pay for it.
Its back to Creative Nails for us.

I made this my new «regular» place for a few months back in the spring while I was working near-​by. I came in every 2 weeks for a shellac and on alternating visits got the shellac and pedi. On two occasions my shellac was not processed correctly and I had to come back the next day to have it fixed. Boy was that an ordeal! They would not fix my nails until I could remember the technician who had messed them up! The lady at the front counter wanted the person responsible to fix it, I just wanted it fixed! I could not identify the girl who had done my nails the previous day because she wasn’t there and I didn’t know her name. Finally, RELUCTANLY, someone fixed my nails. (Which was simple and quick, just 2 nails I recall). The pedicures always left more to be desired, the scrub/​callous removal was meh, the message was meh, the polish job was average. The customer service is aweful! After 3 months of regular service you expect to become a regular someplace but at no point in time did the front desk lady’s demeanor change from anything than an utter SNOB! She is loud and brash and unsmiling and I saw that she treated her fellow employees that way. After all that, I was still going back until my nails started to become very paper thin. This has never happened to me before and so I asked my friend who is a cosmetology teacher why this my be happening and I found out the problem. During my shellac removals, the tech would not allow the acetone to fully dissolve the lacquer but instead would begin chipping away with the metal scraper eventually scrapping away many layers of my nails each time. So that was the end for me… I had to rest my nails for several months and have just been able to start shellac again. (At a different salon!)

I had a very good experience this time around. I got a spa pedi/​classic mani with shellac. the mani lady was very attentive to the details of my manicure in fact it was one of the best manis I’ve received in a long time.
The pedi was good and looks nice too. it’s my first shellac so i am hoping both last longer.
This time around the manager seemed to acknowledge me and spoke to me at check out, giving me some tips on the shellac polish and was very friendly verses the last 2 times I was there.
I will definately go back! :)

Van and henry are amazing!!! Always very friendly and helpful in the salon! i will ONLY use henry to do my nails and my moms! He does a outstanding job and makes them look so real even though i do fake nails! you must try this salon highly recommend

This salon is owned by the same people as CR Creative Nails on Cinco Ranch Blvd between Katy Gaston and Spring Green. The quality is completely hit or miss, depending who you get. The shellac can be good if you get the guy, otherwise it is a waste and starts peeling off in a few days because others do not apply it correctly. Pedicure is awful, the «massage» is not worth it, every time I’ve tried they lightly rub your feet and apply lotion all while checking the timer (to make sure they don’t go over your measly 10 minutes) and talking to each other. Typical nail salon, rude staff. Nothing great at all. I would rather save and splurge once in a while to get an awesome mani/​pedi at Trellis.

I chose Serenity because of the Unilocal reviews and after coming here I wasn’t disappointed. The place is clean, the staff is friendly and they do a nice job. I would recommend checking this place out!

This is a very nice salon. I have been here several times for pedi-​cures. They have several options at various price points which is nice. They have an express pedi which is the lowest but nice if you are short on time. The prices are higher than other places we have lived, but they include so many treatments (massage, heel file, hot towel) that it is comparable. There are so many polish colors to choose from and they use good quality polish. I have had several ladies do my toes. They have all been good and polite. The atmosphere is very peaceful. The chairs all seem to work which is not always the case. The equipment is new with each customer and they send home your pumice stone and file after. Other services are available but I have not used them yet.

I love love love my nails! I got a fill and my eyebrows done. They did a great job on both! Henry did wonders on my nails and made the thin like I like them. Tracey did my eyebrows and gave a mini massage after she was done. I would recommend this place a million times over. I live in New York and from now on when I come to visit her I will get my nails done here instead of getting them done before I come down here

I tried really hard to like the place. My first shellac mani I was pretty happy with. My pet peeve is when they don’t get the paint close to the cuticle and the nail tech did a pretty good job. The next time I went in, I got a person who was having her first day. Firstly, she didn’t even push back my cuticles. Everyone knows its critical to have clean nails/​cuticles for shellac to last! Also, she didn’t spray and clean my nails prior to applying the paint. When I stuck my hand in the lamp, I could feel nail filings EVERYWHERE. The next day it started to have bubbles. A few days later, one of my thumbs started to peel at the cuticle. UGH. I won’t be returning. The search to find a decent salon that actually does a decent job and isn’t trying to up sell you every other minute.
Don’t waste your money here.

I really wanted to love this place. I honestly did. It is hard to find a salon where they are not talking Vietnamese to each other. It makes you feel like they are talking about you. My next complaint. They have a sign up that says 5% off teacher and student. My kid is 12 and is a student at a junior high. The sign just says 18 years and younger. The children’s pedicure is for 10 years and younger which if fine, but I am paying for an adult pedicure on her. That is not a big deal, but when I ask if she gets the student discount, they acted highly offended. «NO! Only teenager!» I can understand not wanting to discount the children’s price, but when your STUDENT is paying an adult price anyway, they should honor it. They should specify the age on the sign instead of act like an instant a-​hole when you inquire about it. Next complaint, when I tell you I want a SPA pedicure, don’t try and sneak in the wax dip. That is extra money. I swear these women are like used car salesmen. Did I ask for that package? If I would have said yes, it would have bumped me to the next highest package. This place needs to be careful. They have competition in this area and people that have the money to shop elsewhere. You lost my business.

Stayed late for us, very nice and clean, have a princess package for 10 and under. Will be back!!!

Friendly staff. Great hospitality. Reasonably priced. Plenty of staff and chairs with no wait.

My 7-​year old daughter and I enjoyed a relaxing mani/​pedi here on Monday. It was her first real mani/​pedi and she definitely enjoyed it. The salon is very clean, the décor is beautiful, and the overall feeling when you’re there is serenity, so they have chosen a perfect name. My daughter got the princess package, with nail art on her hands and toes, and a free anklet that she got to choose. She hasn’t taken it off since. I’ve been going to Nails of America just down the street, but this place beats their pricing hands down and we felt more valued as customers at Serenity as well. We will be going to Serenity from now on. Very happy!

I enjoyed my $ 31 spa pedicure, but there are a few improvements that could bring this place up to five stars. Even though everything is brand new and there’s a focus on cleanliness, I noticed that the trays and walls are already looking dirty. My toes do look great and I enjoyed watching the fish swim around in the tank. Not the best pedicure I’ve ever had, but very far from the worst.

My husband and I have gone here 3 times now and LOVE it! The service is excellent and worth every penny. The moment you walk in their receptionist is very welcoming, making sure you have everything you need. She gets you water, wine and a heated neck wrap. We both get Spa Pedicures with 15 minute stone massages. The ladies didn’t stop massaging just because the timer went off but finished our legs fully. My husband always get the Organic manicure because of the massage and they do such a great job that he almost falls asleep. I get their shellac and they use the best brands. I have been to several other places and the shellac doesn’t last as long as Serenity’s brands. The best part is they do NOT reuse instruments. In fact the give you the buffers and files they use on you when they are finished. All their instruments are sealed when they come to you for the manicure and pedicure. They also use plastic linings in their pedicure chairs. I was thoroughly impressed with their detail to each customers well being.
Serenity is fantastic! I would definitely recommend this place if you are in the Katy area.

This place is absolutely beautiful not just because I work here as a receptionist :) but seriously because of the different kind of amazing pedicures and manicures are being offered here. They also use only quality brand name polishes and powders instead of low quality imitation. The atmosphere is very luxurious rustic Italian and intimate setting will pamper and relax your body and soul. As a Unilocaler I would not lie to you just to increase the business but because from observing the technicians and getting reviews from other clients whom have not yet rate us on Unilocal because we are so new that at the time it was not available. Here, they also do eyelashes extensions and Michelle is great at that! She did mine and they last a little bit close to a month now and it looks amazing. It doesn’t irritate my eyes like other places that I have tried before. My eyes look a lot better in the morning thanks to her! I rated this place 5 stars because of the confident and guaranteed it has to offer here. All the technicians are friendly. All you Unilocalers out there should definitely give this a try and feel free to rate us please. We would love to have your input to make it a better place!