Richmond Bone & Joint Clinic

My appt. experience with your clinic was poor.
My appointment was booked on line. The next day I was called and told they had to move my time forward. So my new appointment time was: 9:45 am.
I arrived at 9:30 to what can be best described as unfriendly chaos.
I waited in the lobby till they called my name at 10:29. Due to the size of the office I had to painfully walk across the entire lobby to reach the girl calling my name.
Wouldn’t it have been nice to inform me which door I would be going into so that I can sit on the right side of the building?
I was then taken to xray where the individual was rushing me and even preceded to say «just let me do it» I guess I wasn’t getting my medical boot off fast enough .
The doctor arrived wearing a brown T-​shirt and blue jeans no badge no name no lab jacket. He did not bring in my chart he proceeded to tell me he was going to prescribe an anti-​inflammatory for my ankle. If he had taken the time to review my chart and medical history as any healthcare provider should do prior to seeing a patient, he would’ve noticed that I was already taking enbrel for my rheumatoid arthritis and take prednisone daily.
He was in my room all of 3 minutes. I was hoping to get help not just for my ankle but my painful hip joint that I tried mentioning but he completely blew it off.
A patient comes to be not just prescribed to but educated and felt cared for. I left this office feeling like a number not a person.
I will be certain to never recommend Richmond bone and joint clinic to anyone in the future.
«If you don’t care, who will»

I had a visit with Dr. Guzel back in July 2011 for my left shoulder pain. They did a X-​ray which showed normal results. The doctor then Rx’ed some anti-​inflamatory medicine and told me the RX was sent to my pharmacy, which was a Walgreen store near my home. I went to Walgreen in the evening to pick up and Walgreen told me they did get the RX from this doctor. I called Walgreen the next day and was told they still hadn’t got it. So I called the clinic and the lady told me that they filled my RX at their in-​house pharmacy for $ 56.92. I asked why it wasn’t sent to my Walgreen pharmacy. She said the price would be similar. So I had to pay them and got the med in the mail 4 days later. I took the med to Walgreen to check on their price and found the retail price without insurance was $ 48.69. I do have insurance and usually get a very good discount on common NSAID pain medicine with Walgreen. What a ripoff by this clinic!

I was injured in a car accident in April 2015, after my initial Emergency Room Exam and images I was referred to the Richmond Bone and Joint Clinic for continued care. I initially I met with Dr Guzel he evaluated me and determined I did not need surgery for my injuries, he honestly didn’t seem to care at all about my pain or condition. I got the impression because I wasn’t a surgical case that I was not a priority to him. He referred me to pain management colleague: Dr. Cannon.
Dr. Cannon is a wonderful kind caring and compassionate doctor. The problem is the wait time and incompetent and rude desk staff at RB&JC
I have had several appointments with Dr. C at the Richmond Bone and Joint Clinic each time I have to wait a minimum of 2 – 3 hours to be seen. I have had two surgical procedures with Dr. Canon at a surgery center my last procedure I had to wait 5 hours past my scheduled procedure time (after fasting all day) Again he was late late late!
Today I checked in for my follow up after a surgical procedure. I was told my appointment was the very first of the day at 9:15 am, but Lo and behold when I checked in, the receptionist told me «Dr. Canon is running behind today. «flabbergasted I said «I don’t understand how he can be behind on his first appointment of the day already, if a patient is 15 minutes late for their appointment it is cancelled but if he is 2 hours behind there is no penalty, that is absurd» the receptionist stated that she understood my frustration but there really wasn’t anything she could do, her exact words were «that’s just the way he is, he takes a long time to see his patients «I told her «in the future I don’t want to be lied to, if my appointment isn’t the first of the day, I want to be told that, it is inconsiderate to other people’s time and disrespectful, when we all have to take time off work to be here».
So here it is 40 minutes passed my assigned appt time I have yet to be seen. To add insult to injury another receptionist came over to my receptionist and loudly stated «Next time someone says something like that tell them there is nothing you can do, that’s just the way the Dr is and tell her she can leave.» What a wonderful way to treat your patients !

Dr. Guzel is wonderful. He performed right hip replacement surgery on my dad and was amazing. I had an issue with my dad pain medication upon discharge but I called his answering service left message for him to call me back which he did right away, and took care if the issue. Must say I was very pleased with the service he provided my dad. Would definately recommend him.

Go see Dr Guzel for your orthopedic needs. He took care of my bucket handle tear surgery. Quick and painless day surgery.

Not happy. I am in a lot of pain and need to see the pain doctor. However, they only have 1 and cannot be seen until ⁹⁄₁₀. Time for doctor shopping. One can only live in Advil pm for so long

I have had a wonderful experience with Dr. Carlyle and Richmond Bone and Joint Clinic. I injured my shoulder and required surgery. Dr. Carlyle answered all of my questions and told me exactly what would happen before, during and after the surgery. He’s been very polite and takes the time to answer my questions. Everyone there has been very nice and I would recommend them to anyone.

I wish I had read the review about Dr Carlyle before I let him do surgery on me. The guy is knife crazy. I made the mistake of trusting his opinion that my meniscus tear could easily be fixed and I would be up and running in 4 to 6 weeks. And no Physical Therapy was needed he said. Well 3−½ months later my knee was far worse. I went to a real Doctor who questioned the surgery — especially the microfracture done. I am now going to physical therapy and there is a vast improvement. Gene K is absolutely correct on his review.

Dr. CARLYLE is an INCOMPETENT ASS, not only does he evade questions but he attempted to avoid being researched on google AND Unilocal.After I got home and researched him more I have read countless reviews on not only his demeanor but more importantly that TERRIBLE QUALITY of the work he does. He told me he does thousands and thousands of procedures which indicates he either doesn’t get better as he goes along or that he went through some low grade medical school (Think Dr. Nick on the Simpsons). Office staff was good but this QUACK couldn’t answer questions directly or at all. Not only did he belittle and act like an ass throughout the entire visit, when he realized I was aggravated he continued to make jokes. I don’t think this guy is worth giving an opinion on whether a McDonald’s hamburger is cooked properly. Save your money and go somewhere else. If I’m going to get something done for my situation I would much rather have a professional than a cut rate ametuer.

The office staff was fantastic, the low rating I’m giving the clinic has nothing to do with them. Dr. Carlyle is probably the rudest man I have ever met. I was a first time patient, and in a considerable amount of pain. My exam was rushed, my questions weren’t answered, and I was made to feel like an idiot because of the rude remarks that were made by Dr. Carlyle during my exam. I left with more questions than I had when I first got there. Hats off to their front office staff, assistants, and technicians. They should look for better doctors to work for.

Why does a business keep a so called Dr. who endangers his patients? Dr. Matthew Wasserman is an orthopedic surgeon who was caught giving a patient complaining of lower back and leg pain a pelvic exam. After that he told the patient he would be happy to perform a free exam in a hotel. This conversation was recorded and he was required to pay a fine and have a chaperone present during examinations. The practice kept him. To me this is disgusting. Herman hospital recently featured him in magazines as there” newest and greatest doc.” they either don’t do background checks or don’t care about the people in their community.