FedEx Office Print & Ship Center

So I went here today to send a fax. I didn’t know how to use the machine so I asked for help. The staff seemed very inconvenienced by my simple request for assistance. I had to ask several times before someone actually gave me the help I needed. One staff member actually looked and spoke to me very condescendingly. I was very embarrassed.

I called in advance to see if they had a heavy work load. They didn’t so I arrived about 15 minutes later. The employees were very nice and expedited my order. I’ve used this location a couple of times and prefer it to the Mason Road location.

Just stopped by and had to interface with the MOST RUDE little gal. She kept more than 3 customers waiting for more than 5 minutes because she was too busy sorting papers. When asked if she would help, she snapped back and refused to stop what she was doing. She then refused to print on the paper stock I brought in for my wedding menus because she said that my paper weight was too heavy. She said she could only handle 110# but I showed her that my paper was 65#. She then stormed off, rolled her eyes and helped someone else. In my opinion owner should terminate her employment immediately. I would NEVER HAVE an employee with such Terrible judgment and attitude working as the face to the customer. By the way her name is Samantha.

The workers here are extremely rude. I went in today to ship an international package worth $ 20 weighing less than a pound. I was told it will be $ 101 for the cheapest route. I am naïve to international shipping rates and stated that was much higher than the $ 30ish I was expecting to which a lady behind the counter who wasn’t even helping me incredibly rudely and sarcastically said «for an international shipment; awe how adorable» and blew a kiss as to insult my intelligence. I just turned around and left and received an even more rude «ba bye.» I will never go back to this location and likely never to another FedEx location.
Update — I went to USPS the next day and sent the package for less than $ 18.

Specifically showed up to get something notarized since Unilocal said it was a notary location. I thought great, I have to fed ex my notarized letter anyway. Well, no notary. Had to go to the UPS store for a notary and back to this place to ship it. Lovely experience.

My experience was 5 stars at this fedex location on Cinco Ranch Blvd. It’s in a small strip center and parking is limited but after you park, they get you in and out quickly. Rachel greeted me immediately, she was friendly and efficient. She took my package, taped it up, scanned it (all with a smile) and I was good to go with my receipt. Now that’s what I call «Woohoo! As good as it gets!» service!

I like FedEx. I have the internet and own a printer, like many people! But for some reason people don’t know how to ship their own packages. If you aren’t printing your own shipping labels, start!
The dilemma of shipping things yourself is that you a few options in terms of getting the package on its way. You can pay to have the company pick it up… but I’m trying to save money, so pass. You can wait til a delivery is made at your house and catch the person. This is tricky, and unfortunately for FedEx you’d have to catch the right delivery guy… Express or Ground, depending on what you are shipping. OR, you can go the easy route and drop it off.
Dropping off packages. USPS, take it to a post office and deal with them. Not fun but I do it. UPS, its gonna cost you! There are few places that will hold your package and give it to the driver when he comes for pickup without a fee anymore. And its getting ridiculous, $ 3+?! Even UPS stores do this, because they are all franchise locations. But Fedex Office stores are all owned by Fedex and gladly accept your packages without a fee.
So why ding this store a star? Their printing options are limited. They have to ship out small jobs to the Mason Rd location in Katy. Though, I have to hand it to them, at least you don’t have to make the trip over there if you don’t want to!
Keep it up Fedex, I like you!