Enterprise Rent-A-Car

My latest rental car experience started with a snafu concerning my pickup, however, once I arrived at the Katy Enterprise location, Asst. Mgr, Laz, went out of his way to ensure the rest of my rental went as smooth as possible. Rented here multiple times in the recent past and the staff is always friendly, helpful, and prompt.

Worst customer service! Giving this Enterprise 1 star is being nice! They will scam you for everything you have. Don’t give them your business

This is the worst place I have ever been for customer service. They have 8 passenger vehicles listed online but they say they can do nothing to reserve one for me. We then agree on a full sized SUV but when I show up they say I have to have a major credit card to get the SUV but they can give me a minivan… Which is not what I was told the night before. There were several other concerns that were never addressed all they could say is that is our policy… They are not concerned about the individual customer… If you are not with a major corporation or going through insurance STAY AWAY… Give your money to someone who cares.

Great employees. Everything went smoothly from start to finish. Needed a rental after the flood and no one had a car. Stopped in and they told us they didn’t have a car either but would call as soon as they found one. They called us within the hour, and had us in the car within 10 minutes of showing up. Great rates, great deals, great customer service for everyone. Even took care of the details with our insurance company. When we turned the car in, even faster than renting it. Glitch with computer so didn’t charge for a few things, we offered to pay, but they said they’d take care of it. We’ve rented from a few Enterprise locations but this one goes above and beyond the rest… the BEST customer service. Highly recommend this location!!!

Just picked up a car (we’ve rented here many times for business travel) and, though we made the reservation weeks ago, we were given «the last car available today” – a base-​level subcompact (NOT what it was supposed to be) that has obviously been smoked in, that had zero gas in it, and that is unclean inside. Since we picked the car up at 5:30 (as arranged!) we had no other options.
They should have had the level of car we reserved there and waiting! What do you mean, «the last car available today»? Again, we reserved weeks ago. This is just really shoddy on their part.
Since we have to make a long trip in this car tomorrow, we’re not at all happy.

Great friendly customer services. The manger made sure I was in and out quickly. I definitely recommend Enterprise to anyone needing to rent a car.

Smooth operation from initial inquiry to vehicle return.
Good, polite staff, not too pushy on selling extra insurance; clean vehicle; easy rental.
Just one complaint about company policy– why the hell do they give the renter 2 keys linked together by wire!! Bulky in pocket and if the renter loses one he loses both– With no fallback11 What is the advantage of this policy? Don’t tell me its because the car might be dropped of at another location– that doesn’t wash.
On a recent 2 driver long term rental in Colorado we drove to a hardware shop, cut the wire, bought 2 key rings, split the keys and they only got together again at the return desk. Not a word of dissension from Enterprise.

Customer service was great. Gentleman that helped me took a little longer than I would have liked but overall I had a good experience, returned my vehicle at a different location but I do recommend this business to everyone! Thanks Enterprise

Had real good customer service and was even given an upgrade I’m guessing because I awesome… don’t really know why. Went from an econ. car to a van. Not just any van, but a Doug R/​T sport. Didn’t know that was a thing. I wouldn’t buy this vehicle or even rent it, but for $ 30 a day it was fun. When I dropped off the car I need a ride to the Hyundai dealer down the road and they dropped me off. If I need another car in the future I’ll be going here.

So I needed a rental car while I was having some repairs on my car. This location had the friendliest service of any rental car establishment I have been to. While I did have to wait 4 hours from the time of my reservation due to being out of vehicles it was not bad because they pick you up and drop you off. I even got a vehicle upgrade.

People may forget what you done, or what you’ve said but they will never forget how you made them feel… And these group of talented young men made my day!!! Enterprise rental has made a customer for LIFE!!! Thanks to James Simmons, Brenton estorffe and Zachary schiffner
My faith in the lost art of Customer service has been restored… Maybe… Shortly after I arrived at my destination Townplace Suites in West little Rock where my customer service faith was tested yet again… Anyway there aren’t very many words that can express the standard of service I received. After cancelling my reservation with Avis rental an hour before for not having nor communicating to me that my rental would be late followed by being hung I arrived at enterprise who had the same issue as far as not having the car… So what did they do??? They upgraded with what they had!!! They got it done and got me out of there in 15 minutes! Glad they don’t run the world or I’d be broke. Great customer service can sometimes make a huge difference in someone’s day. Kudos guys :) and thank you. Danielle A.

Absolutely the best car rental experience! Friendly and fast service. Will never rent from another location again.

I have rented cars from this location on several occasions. There is excellent customer service. Several times I’ve gotten upgrades because the car I had reservations for was not ready. And this thanksgiving weekend 2015 I got another upgrade. Thanks shemeilo and Zach. You will be seeing me again soon!

From the first step inside of the door the staff were ready to make my car renting experience a good one. Initially I reserved a premium vehicle but none were available so I finally ended up in a nice SUV (Toyota RAV 4), I was happy.

Crappiest customer exp. I’m unhappy with the car I rented and wanting to exchange it and they’ve been out of cars for a week. No way to offer to reserve a car, just call back and check every day.
No way to offer a solution. And the best part they had a car but they don’t know where the keys! Smh. 15 mins later the keys were in the car.

I was very dissapointed about the service. I made a reservation online using my company website. I was expecting to be picked up but nobody showed. I had to drive to the Enterprise lot, they did not have my car ready-​it was in service. They brought the car after an hour of waiting and with no full tank. While driving the car over 70 MPH it was a high squezze sound coming from the dashboard, and made my driving unberable. They gave me a partial discount but I think the right thing was getting a full refund. The following week, I rented a car in Irvine, CA and the service was great. I believe it is an issue with the personel of this location.

TERRIBLE customer service!!! We reserved a FULL SIZED vehicle online only to come into the store and be offered a Fiat! When asked about something else he said «there’s a Hertz around the corner». NEVER EVER use this place they are horrible! Only leaving one star because I can’t leave zero.

I rent vehicles frequently for business travel. My company prefers to use another rental company but due to issues with them I decided to move by business to Enterprise. This location is close to where I need to leave from. Personally I find that this location is just good with lip service. There’s a difference between lip service and true customer service. I have used Enterprise in Missouri and I was treated like a genuine customer and the location actually valued my business.
Here at the I10 location you’ll get lip service. My observation of the excuses I received is that the location does so much volume they aren’t properly staffed to handle the business. This location has poor pick-​up and drop off ability. Coming and going from this location required a taxi. My prior experience with Enterprise proved that no matter how busy they were they made sure they held up to the company commitment of «we’ll pick you up».
Very disappointing service, management, and leadership from this location. Enjoy the lip service!

Excellent care! I use Enterprise for all my rental needs — even when there is a place that maybe a bit lower in price. Why, you may ask? It’s the service! Not only can they pick me up but I have only encountered super nice and friendly people at the counter and in the office.
They are really awesome here! They are so very compassionate with my mom who lives close by. When we come to visit, I book the car for her to pick us up at the airport (you save quite a bit). They pick her up and even at time, when they can, get her the car she feels comfortable driving (a Nissan Versa).
They are helpful above and beyond and really treat my mom the best.
Thank you guys! You are so awesome!

I use this Enterprise when traveling if I leave from my home as it is very close. They will pick you up if you live within a few miles except on Saturday. They do not answer their phones on Saturday. I found that out this Saturday when I called and could get anyone to answer in over a 30 minute range. I had to call a relative that lived nearby to pick me up an drop me off.
Also they were extremely busy and ran out of cars. I had a reservation so they had to provide me one but I had to wait while they went to another location to pick one up. It was a 45 minute delay but it was a good thing that I wasn’t in a rush.
.The vehicle they provided me was very satisfactory. I like to use my iPod when traveling so that I don’t have to fool with the radio stations when traveling through different towns. I had a car the previous weekend that didn’t have that options.
The vehicle was very responsive and smooth on the highway. I was able to keep up with traffic and pass as needed and got great gas mileage.
So if you live in the Katy area and you need to rent a car go and check them out but remember on a Saturday make sure you have a ride there as they wont be answering their phone and get there early to beat the crowd.