Camping World of Houston

As someone who’s worked in service before — I owned a jewerly store and worked in sales at a major airline– I understand that sometimes a retail employee is simply having a bad day. But when a salesclerk wields their power over you in a disrespectful or humiliating way, it can make you feel like you don’t actually deserve to be there.
Beware of Don (and older guy) who will be wearing a black shirt sitting at the front of the show room. He has a bad bullish attitude and thinks he owns the place! My husband and I just drove 2 hours round trip to shop for a motorhome and were prepared to put down a nice deposit. We specifically called in advance and spoke to their receptionist if there store policy allows customers to walk and browse on their own — we were advised «yes» — when we arrived the same receptionist greeted us and remembered our conversation and stated «you are the couple that wants to walk on your own» — she further stated, just approach the guys sitting at the podium and they will point you in the right direction. As instructed my husband approach «Don» and followed the receptionists directions. And here is how it went:
Husband: Hi, my wife and I are here to look at a Motorhome and we would like to be un-​escorted
Don: I dont think so, you aint goin out there without me! (in a bullish angry voice)
Husband: Well we called in advance and we were advised by the receptionist that it is okay
Don: I dont give a damn what she said — she dont own this place
Husband: Excuse me???
Don: You heard what I said u aint goin out there!!! I will be going out there with you or you aint goin out there!
Wife: Is there a problem? (as I was approaching the situation)
Don: There aint no problem here lady (in a very angry agitated voice)
Husband: Excuse me do not speak to my wife like that
Wife: OMG — I cant believe you are talking to us like this?
Don: Well believe it – yall can leave !!!
Husband: Hey — do not talk to my wife like that — you need to apologize!
Don: I aint apologizing — yall can leave
Wife: I want a Manager
A few sales managers at the end came running out of their offices and stood between us and the crazy man Don to defuse the situation and to apologize but there was no way in hell we were going to purchase anything from this place!!! We turned and left and went to Holiday World which was right next door…
Good Sams Club Member
Gulf Stream Amerilite owner

I am SO GLAD we purchased our new RV here! There were a few little things that we noticed needed tweaked after having it home for a few days. Everyone was kind, informative and knowledgeable every step of the way! From Eric Olson GM, Don in Sales, Betty at the service desk, Ralph in the repair shop and too many others to mention, thank you for going the ‘extra mile’ to make our experience a pleasant one!
I will tell anyone, if they are looking for a good deal and continued service and support of a company that I give 5 stars to, to check them out!
Deb U

My husband and I are so happy with our interactions at Camping World of Katy! Lowell Unruh and the GM, Erik Olsen, were both so helpful in navigating the purchase of our new Fifth Wheel. They worked with us for countless hours over several weeks as we looked, narrowed down, and decided on the unit we would purchase. Lowell is a great sales associate, who cares not just about making a sale, but also about delivering a quality product, and knows or finds out the answer to every question you have. Erik takes personal pride in his organization and worked hard with us to ensure that we were pleased with our purchase. Highly recommend this location for your next RV purchase and ask for Lowell personally. You will not be sorry!

So today I decided to check out some Class C RV’s. I have been looking online for about a month at different RV’s locations in the Houston area.
Lowell was one of the best Sales Associate I have ever met. He answered every question I had about about the RV’s that I was interested in. I looked at 4 different Models and narrowed my choice down to one. He told me to do some research on that particular RV and come back to test drive it anytime. He gave me a few brochures to look through I told him I would be back in touch as soon as I do more research. For my first time in a RV store, I have to say it was amazing!
I will be purchasing a new RV in the early part of next year with the help of Lowell Unruh.
I am so excited!

This is by far one of the best Camping World’s we have been to!!! Ron Ellisor, RV Sales Associate is who should ask for !! He is professional and stays with you thru the whole process of buying your RV!!! Kept checking with us to update how the preparation was going ! Very Satisfied !!! Kudos to Ryan & Andres for getting all the paperwork taken care of !!! We felt like we were well taken care of! Very busy place but Everyone was very nice and friendly !!!

I wish I would have read the reviews here before trying to shop here… I would have saved myself and my friend (always good to have a friend when making a big purchasing decision!) a lot of time, trouble, and travel to and from this store. When I first showed up, pretty much everyone was gone early. I had to go scouting through the offices to find someone. To be fair, that salesman I finally did find, Ted, was nice and overall helpful. I went back another day to do negotiations and purchase the RV that I wanted (a nice Class A Thor Challenger). The first sign I should have had that this wouldn’t be good was the fact that the RV not only used some cheaper materials to save money (mostly a knock on Thor) but also had issues with the automatically leveling system (not a good sign that it would have major issues before even buying). The negotiations went well and I signed the purchase agreement and went to their finance department to start the paperwork. The lady I dealt with there (no names there because I don’t want it to seem personal) was rude and seemed like she was merely having to put up with having to talk to a potential customer. This was echoed by my friend so 2 people independently thinking it. She then said she would call me the next day about the paperwork and made me feel rushed so she could go home. The next day despite the promise (it was a Saturday, and they were open) I didn’t receive a call even though I left them a message about leaving income off my application. I called again on Monday and left a message, and NO response. I got a quick call Tuesday from a guy in the dept, and he also was curt, rude, and made me feel like a second rate person. If I’m looking to spend over $ 100k on something, they can at least treat me with respect. And then, though the deal was supposed to close on the Wednesday, I didn’t hear anything back then. It was only today (Thursday) after I wrote an email to the sales guy that I heard back from the original lady who wanted to argue with me and say she did call me. When I told her I’d show her my call log, the messages I left them, and all, she said «well, whatever I know I called.» Since I’m a professional and don’t criticize without offering help and advice, I tried to let her know where I was upset. When she said «sorry you felt like that, but…» and then got defensive with excuses, I knew neither she nor the company would learn. Sorry, but for wanting to spend that much, everyone should know the basics of dealing with customers and treating them with respect. If their service trailed off THAT quickly after signing some papers, it’s not a good sign at all for what I could expect from service or anything else I’d need. So, I’m getting my deposit refunded and will NOT shop there and recommend against anyone else going there either. There are plenty of places around Houston, so save yourself the trouble!

Bought a Denali 293rks and have had nothing but troubles; 30 issues and counting. They fix one thing and break two. The LR vent hose was NOT even attached to furnace, black water tank leaked, latest thing is porch light would not turn off, when repairman jerry rigged it, he said there is another LIVE wire that he doesn’t know where it comes from. We haven’t seen him back in over a week so we are living in a time bomb. If anyone knows how we can get our money back please let me know. We are also waiting for the second kitchen faucet to break again.

quick to take the money slow to process the paperwork.
too much business not enough help hire people
dont be cheap

We flew in from out of state to purchase an RV. The salesman was expecting us for a week, he knew we had financing in place and all we needed was to sign paperwork pickup RV and had a 4 day drive back home. I called several times as the pickup date got closer to make sure the RV would be ready to go as we needed to start our trek back home asap to get to work, when I called beforehand I was told «oh yes, service is going thru now».We set our apt for 8:00, once we arrived we were told finance doesn’t open till 9:00,we waited. Once paperwork was signed we were told the RV was still being looked at by service. We sat around. Huh? I was told several times prior it was already thru service. At 3:00 we were told it was ready, ya;y! then were told the battery was dead, ok its ready, yay! then we were told there wasn’t any gas in it so the service person had to drive it to a gas station since there wasn’t one on site. There were several missing light bulbs, a screen and no remote for TV. The people were nice enough but the process was painfully slow and not efficient at all. Im sure the service people just started the «go thru» process the same day we arrived to pickup.

Arrived this morning @ 10:15 for oil change on my rv, at 3:00 pm, I asked what was taking so long, did not have filters in stock, filters enroute from auto parts, it’s now 4:12, filters still not enroute, a two hour job is now an all day job if that. I am very disappointed with this service, no one kept me informed, I had to ask what the hold up was. Still waiting, I should have read the negative reviews, I would have gone somewhere else.

Not thrilled with the service that I received. The work was done well enough, but had to wait 5 months for work to be completed. All for some trim (molding). It wasn’t anything special, but later learned at month 4 that they hadn’t ordered it…

Do not go to this place! Period. Staff not friendly or welcoming. We had to wait for 3 hours just for simple diagnost

We had an appointment for 10:30. We showed up at 10:00. They asked that we drop our tow vehicle and pull to the service entrance at the start of the 7k electric fence. This was barely manageable with a 40ft motor home considering more than 90 employees cars staged and parsed in the lot entry.
Once at the entry they asked we lock and leave. We stated no could do. We are full time and have no where to go. Olga, the service manager asked that we sign all the paper work for our awning replacement which was paid for along with estimated time to install.
Paper work included a release of liability for Camping World stating the we not responsible for theft, vandalism, or any damage to our unit for any reason. I did not wish to sign it. Olga stated it was «standard» and «with in reason». I asked what if they scraped or dented the unit. Not to worry. Your insurance will cover it. I asked who would pay my $ 1000.00 and increased premiums No comment.
Camping. World has an over amount of staff at present. The problem is except for one man. No body gives a flip about the customer. As we sit and wait in the afternoon we hope they get is out today for this 1 ½ hour job.
Sincerely
A 30 year Good Sam Member, insurance user, mechanical coverage user, roadside card carrier.
(At least till they expire) pS they should be a one or zero but yp will not post

Vacation canceled!
I have an older coachman motor home and took it to them to have them look into a couple of problems. Mainly because the ATS would switch off after about 10 min on the generator, and to look at the rear AC since it sounded like a boulder rolling down a hill.
Long story short they had the thing for three weeks and did not even look at it until I showed up to pick it up. My family and I were to leave the next day, which didn’t happen. They didn’t fix the issue I had initially wanted them to fix!
I was later informed that it was the generator.
Don’t go here to get your RV serviced!!! No one knows what’s going, you can never get a hold of them, and they don’t communicate!
I am still not sure it was even the ATS needed to be relaxed! But forked out 2k for the wit the did.

Have been to multiple other campingworld stores while RV shopping and while this one has had the largest selection, it has also been the worst to deal with. Their units were priced higher than similar stock at other campingworld locations, and the sales person acted like a used car dealer. Couldn’t make a reasonable deal on a RV. Will go elsewhere to buy. Recommend you only window shop here.

Relative bought RV… Less than six months later still waitin on parts for warranty work. Management not responsive. Quick to sell something that seems very nice (class A) but very unhelpful after the sale. Beware.

We had a great experience with this place, good selection and we got help right away. Unfortunately, it looks like we won’t be buying new and their selection of used RV’s is limited.
Otherwise, nice place and would reccommend.

I have a hard time spending even 2-​minutes writing a review because I’m trying to wipe this place from my memory. Maybe that’s a little dramatic, but this is honestly the worst retail experience I have ever had. In the words of Master Shifu «There is now a level zero,» They were made me feel like I was bothering them by simply asking questions and although there were lots of employees mulling around — none of them were even a little bit interested in helping customers. It was like they were doing me a favor. I will NEVER go back there for anything. Disclaimer: I was shopping for accessories and such, not campers. They did have a cool showroom, maybe they provide service if you are spending over $ 50k on a camper. I can’t speak to that.

I am very disappointed with my experience here. My RV started having issues with the air conditioning, refrigerator, and electricity and they told me that I would have to pay 700 dollars to have it fixed. Meanwhile, another place nearby told me that it would only cost 200 dollars, so I took my business to the other place instead. It’s just a shame that you go into this place expecting them to be honest and helpful and they just rip you off. I don’t know much about RV’s so the fact that they took advantage of my partial ignorance in order to make a few extra hundred bucks makes me very upset. Hopefully my experience was a rare one because I don’t like to ruin a reputation of a store but all I know is I wouldn’t recommend it to anyone i know. BUYERS BEWARE; CHECK NEARBY STORES FIRST!

Nice place with some awesome RVs you can crawl around inside. When you enter, the right side of the store is a showroom of RVs of different shapes, sizes, and manufacturers. On the left is a camping and outdoors supply store. We ventured in here to pick up a jack for our trailer. While in the store, we checked out the really cool airstream camper that was on display. We also checked out some of the different camping supplies, grills, and and lots of fun stuff to equip our RV. The place was bright and clean and the people working there were helpful. It’s definitely a great place to pick up some supplies and talk to some knowledgeable people. It is definitely pretty far out of town for those of us not from Katy.
It’s a basic camping equipment store, so their prices aren’t as jacked up as some of the other fancy camping equipment stores.