Blackbird Trading

I think this is a little hidden gem. I had past Blackbird Trading Co so many times thinking it was just another clothing store. One day I decided to finally stop and take a look. Much to my surprise it was a resale shop! I have purchased several items here and also brought some items in. The $ I received for my items seemed fairly reasonable to me. The young lady named Elizabeth was very helpful in assisting me in looking for some items for my daughter.

The employee was sweet. They didn’t take anything. That was not my issue. My problem was that I was sitting there for about an hr before they let me know. At least tell me that you’re done looking over my items & decided to pass instead of just letting me sit there wasting my time. Grrrr

I agree with another reviewer-​the employees are very young and immature. Not helpful at all-​i think they buy more items from males in my opinion. Some of my son’s friends have taken junk in to sell and they accepted it-​i have taken some of my daughter’s clothing which was almost new and current and the employees were rude and did not want anything. They also give you nothing for the clothing.

When I went into the store, there was basically no one there. They only took 3 of my things (which is fine) but they only gave me 3 dollars for it. They weren’t gross or dirty or anything. I got ripped off, but it was a learning experience. Also the store barely has any interesting clothing. It’s also a bit overpriced too. Lesson learned, and I will not be coming back. I’d rather go to Goodwill and give it to charity then be ripped off.

Clearly the employees at Blackbird have taken previous negative reviews to heart — or the old ones have been fired. Either way, today’s employees were very friendly both on the phone and in person. Customer service is a dying art in today’s culture, and I felt well cared for today.
I called both Blackbird and Plato’s Closet ahead of time and decided to give Blackbird a try because the employee with whom I spoke was so encouraging on the phone. I did NOT get the same vibe from the Plato’s Closet employee.
When I carried in my basket of clothing to sell, the employees immediately spoke to me and got right to looking though our clothing. The process only took about 5 minutes! And better yet, they said our clothing was exactly what they were looking for. The employees gave me a choice. They said they could make me an offer right away, but if I could wait until the manager arrived that he could offer me more than they were authorized to give. I was totally ready to sell, so they COULD have just bought our clothing and profited more for themselves, but instead they gave me a choice to earn more.
Also, the store is clean, spacious, and did NOT have that musty smell that so many resale shops seem to develop. Blackbirds Katy has an open floor plan with lots of natural light. Loved it!

If you like resale, give this place a try. The sales associate was helpful. The store was clean and spaced out. The clothes were well organized. My friend and I were both able to find outfits on budget. (nice size range and prices)

Ok first off I came into the store with my daughter and granddaughter and had a bad day. Garrett walked up to my daughter and starting talking to her and was very friendly. Watching him work he looked like he really enjoyed what he was doing. He put my daughter&myself at ease which made us take time&look at the merchandise more and that means the longer you stay the more money you spend. Which was true in our case. He made me forget about my bad day. The music was nice&the store was clean&neat. Great Clothes too. You need a dozen employees like Garrett, your clothes would sell out before you know it. I don’t usually write reviews but this guy deserve a good review and a raise I will definitely be back. Thanks for hiring a very friendly salesperson

Okay, I’ll start by saying I never write reviews unless service was impeccably good or overwhelmingly POOR. This place has the worst customer service I’ve experienced in a long time. Upon entrance I had a huge box full of stuff to sell and none of them offered to help as I struggled to get the door open with no free hands. No big deal, it’s my things anyway. Moving on, when I enter the store the girl greets me with a frown on her face as she speaks to one of her associates. Unprofessional, but I can let is pass over. They are sifting through my things and choose not to buy anything, which never bothers me. Moving on, I exit the store and with my box full of heavy items and again none of the two offer to assist me out the door when visibly I could use an extra hand to have the door opened. I go across the street to Platos Closet (which by the way has EXCEPTIONALLY BETTER customer service). I realize the other pair of wedges platos closet wanted to purchase was missing. Not in my car. I WALK back to blackbird and sure enough it had fallen BEHIND their counter where they should have been through to check. No apology, nothing. Just a «oh there it is.» I mutter a Jesus Christ under my breath and exit to the MUCH BETTER thrift shop PLATOS CLOSET. Mind you, the girls at blackbird also dress in flip flops and swimming trunks and have the douchey EDM music blasting so loud, you can’t wait to bounce out.

This review is about my selling experience.
I’ve learned from experience that these kinds of places are picky and looking for really trendy, «IN» items. I filtered through a lot of my stuff and did a little research to see what I thought would totally be ok to sell. So I hauled just 2 paper grocery bags of stuff. I had some really cute shoes some barely worn and some Coach wristlets to name a few.
I walked in and saw two young girls working at the counter. They were probably 18 just out of high school or just started college and thought they were hot shit. I stood there for a few seconds to long and I started to get irritated. There were 2 other people there trying to sell there stuff. One of them came to me and says «Have you been helped yet?» Are you kidding me is there anyone else here because you’ve already helped everyone else. I said that I had some stuff I wanted to sell. She said «Ok you can leave your bags here. It will be about 45 minutes and you have to stay here.» I almost left but I made the drive all the way over. I left my stuff there and so I walked around to look at their stuff.
I didn’t buy anything but there were a few good deals. I noticed they had their summer clothes on sale. As I was making my way around looking at everything I kept my eye on the counter to see when they were going to look at my stuff. After awhile I noticed they started to look through my stuff so I made my way to the counter. I noticed that they were finished and I was making my way to the counter and the 2 girls quickly came from behind the counter and ran to their back area. So there I was waiting again. They returned and didn’t even acknowledge me and I had to grab their attention and ask if they were finished. «Oh I’m sorry we’re not interested in any of these items. Um yeah there was a bug that was in the bag so I really didn’t look through any of it.» I was MORTIFIED. It’s summer, there’s unfortunately critters that visit our apartment that I have to fight with my apartment office about but I wanted to die. I went through everything that morning to make sure that was the stuff I wanted to take in so I’m not even sure how the hell this happened. I asked just again «So you really aren’t going to take anything.» She had such a little shit attitude and said «No I’m sorry there was a bug in your stuff.» What the hell? Now I know I feel like they ran into the back room to say something about me or be immature and unprofessional about the who thing.
As I mentioned I was observing the counter while I was walking around the store. The girl before brought a huge bag of stuff. She was much younger and trendier than me. She looked very nice and put together so imagine she would have some hip stuff and they didn’t buy any of her stuff either. I don’t know who made those 2 girls the fashion gods but they certainly turned me off on this place and I will not be back. They really made me feel like I didn’t belong in the store and by all their non verbal cues made me feel like a shit person. I have never been treated so poorly.