Hawaii Self Storage

This review is in regards to Meen Kine Poke U-​Haul service located within the Hawaii Self Storage building. It’s a convenient location for those of us in the Ewa/​Kapolei area right in between Kmart and Home Depot. They just have a handful of trucks to rent but we had no problem reserving a pickup on new years eve. Btw they only have one pickup available… at least that was the only one there when we rented.
Prices are cheap. For 5 hours we got the pickup for just under $ 50. So less than $ 10/​hr.
The lady I dealt with was nice. She did her business, we did ours, bada-​bing bada-​boom, it was all good. Would use their services again for sure.

I need to find a storage place and there are quite a bit of choices. I took a look at some other places but Hawaii Self Storage was my choice. The place is nice and clean, the rates are reasonable, and the staff is super friendly! Love the aircon on these hot days! I recommend any of the Hawaii Self Storage locations!

storage was well worth paying for and the sizes of storage were a good selection especially since i had lots of large items to store. best part is i had a cart to use when moving items by myself that was a good size.

Such a great experience for me and my new family! Leon was so helpful and was ready to make our experience comfortable. Leon was very accomadating and made sure we were good to go, almost like holding our hand the whole way! So remember that name, Leon, the best associate we’ve met!

This was my first ever storage experience and it was flawless from beginning to end (Jan-​Mar) as I frantically put two properties on the market and bought another.
As I anxiously waited for the stresses of the real estate game: multiple buyers’ multiple extensions, escrow, etc. this facility (next to Kmart Kapolei) was convenient, and gave me peace of mind that my stuff was safe.
My10×9 unit easily fit the contents of my old 980 SF condo.
I reserved online to lock in a special price, which is only good for a maximum lease of 6 months.
The staff will show you different size units to determine your need, and give you tips like people often forget that you can pile UP, further maximizing your space. Though they do have a free truck pickup, I was told you have to unload it yourself, which wouldn’t work for me because I’m a single parent household.
My daughter has special needs and has difficulty transitioning. She thoroughly enjoyed «Shakaman Storage» as she calls it, and seeing the mascot all over the place. It has been a great learning and life skills experience for her, and when I checked out today, staff remembered her, and gave me a book about her hero «Shakaman» for her :) and said she could come visit ‘him’ (his pictures on the wall) anytime.
The experience was perfect for my urgent, temporary need, I got a special price, and the fact that I never had to leave my zip code was the icing on the cake!

So there was this cosmic mishap where my friend missed out on a free moving truck and manpower from Hawaii Self Storage.
My friend ended up having to rent a UHaul. We get to HSS in Kapolei as the sun is going down. The office is closed (they close at 2pm on Sundays).
AND HERE IS WHERE MURPHY’S LAW KICKS OUR BUTTS.
We pile up half of her belongings onto two flatbed carts and head up to her storage unit. IT IS LOCKED. With one of the red, in-​house locks that are for units that aren’t under contract yet. We have her contract in hand, paid and signed. There is no one to ask for help because the office closed. There is no emergency contact number. Do we stay there all night and guard her stuff outside the unit until office hours the next morning (to avoid hauling the UHaul all over creation)? Can’t – the building goes into lockdown mode at midnight.
You can only access your stuff between 5 a.m. and midnight.
And as we leave, the exit gate is broken and you have to manually get out of your car to push it open and closed. This turned out to be a perfect for the people scrounging for Kapolei Hale Lights parking.
My friend spent the night studying the contract which does not say you need to come in during office hours. We wake up super early the next day to move her stuff in as soon as access is allowed and I sit and guard her stuff as she rushes to town to return the UHaul before 9am.
EDIT:
The staff eventually made it right, so I changed my 1 star rating to 3 and removed most of the details of the story. Sometimes spit happens.

Mahalo to Hawaii Self Storage Kapolei! HSS generously donates storage space to Island Pacific Academy each year. Conveniently located in Kapolei, safe, secure, friendly service.

Very friendly staff always willing to help out when you need it. Facility is very clean. Private codes and gate codes provide you with a sense of security. Set-​up and transfers are quick and easy. Great place to store your items at a very reasonable rate.

Clean, safe, decent rates. Ample parking – previous location I was at parking could be difficult at peak times but this one is never a problem.