Tropical Tantrum

Very helpful sales staff. Huge selection of summer wear. Plenty of outfits and accessories but a little expensive.

What the eff? Husband and I walk in to peruse and the lady asks «Now, are you a serious shopper or looking to kill time?» Clearly, we are tourists with our backpacks and camera so I honestly answer that we are killing time while waiting out the rain. Lady shakes her head and says «No. Serious shoppers only.» I look around and see the same flower printed dresses that I’ve seen at every store. The oddity and offensiveness gets zero stars, but Unilocal won’t let me be that mean.
Skip this place, visitors. Although you probably will never need to look up reviews or directions to this store anyway.

Beautiful, unusual clothing with and bling that can be coordinated complete with purse and shoes (for women). I made a purchase and didn’t try on the pants. When I did, I didn’t like the fit and 3 days later I took the unworn items back and initially was told No Refunds– only Store Credit and the girl pointed to a sign which I hadn’t previously seen. Julie, the salesgirl, said that she would talk with Bill the owner and that I was to come back a few days later. My money was returned to my credit card. Thank you, Bill, for understanding and expeditious.

Caveat Emptor! On May 2, 2012 I had special ordered a man’s kimono with the traditional sleeves at the Hanalei Center from Julie. Having returned to the Mainland, I left for Peru on May 22^nd and returned mid-​June. I found the kimono, which had been mailed to the wrong address. As it was too small in the upper back, chest, and shoulders, as well as having the wrong sleeves, I took images and on Monday, July 1^st, 2012 emailed Tropicaltantrum and asked for their counsel. i received no reply. I also called their number for returns and exchanges and was unable to leave leave a message specific to that department, as they claimed you could do. Rather, I got a generic «Leave a message and we’ll call you back» message on their answering machine.
On July 16^th, I returned the Kimono, which was delivered to them on Monday, the 19^th, 2012, along with a letter both detailing this history of my communications and the problems with the kimono. I asked for a credit to the Visa card. As of this writing, I have received no acknowlegment of the return of the kimono .or of the letter. There has been no credit.
On July 23^rd, I sent another email to Bill at Tropicaltantrum, detailing the history and asking for an apprisal as to the status of the return and credit. As of this writing, August 28^th, 2012, I have had no response or communication from Tropicaltantrum, even though they have my address, phone number, and email address. They also have the kimono, for which I have paid.
Needless to say, a credit card dispute is working its way thorugh the process. I can honestly say that this has been the tackiest and least professional shopping experience that I have had in 50 years. I would guess that Tropicaltantrum figures that unless people are there on Kauai and able to relentlessly hound them in person if there are problems, that anyone else can just take a flying you-​know-​what!