UPS Center

I had a package scheduled for delivery on Thursday 2÷4÷16. The driver left an info notice without ringing my apt. I WAS HOME. Then, I signed a hold harmless agreement in Sect B on the Info Notice as well as wrote out a hold harmless agreement to leave the package on my steps in front of the locked door. Signed three places and printed my name in two. Did I mention I’m a UPS Choice member also? Called UPS to get it held for Sat pickep at 715PM (15 minutes past their 7 PM deadline), No way said the Customer Service person at the 800 number. Then, I asked for a supervisor and was on hold for 42.5 minutes before I hung up. What great Customer Service! Moving all shipping to FedEx. Thanks UPS.

Waited all day for my package, left for an hour and missed him by 10 minutes. The driver left a note at my door instead of just leaving my package. I tried calling to track the package down and was told I’d be able to pick it up later at the office. Then when I got my call back I was told I wouldn’t be able to get the package tonight because the driver wouldn’t be back until the center had already closed. A very important package that I needed today. Needless to say, extremely disappointed.

I waited in front of my house ALL DAY with the windows wide open because I COULD NOT MISS THIS PACKAGE. It had my disabled cousins medicine in the package. Tracked it online all day since 730am around 2pm I checked the tracking number again online at it said the «attempted» to deliver package… BULL FUCKING SHIT! No one came by, no note, I didn’t even see a UPS truck at any time of the day! And if they did attempt to come by they would leave a note. Again no note! So I call customer service they tell me he’s at the customer center. I pull up he’s still not there. So delivery boys calls and he sounds like a young FUCK BOY LIAR! NEVER AGAIN UPS!!!

Came here to ship some car audio speakers to my fairing builder, trying to get here was a little challenging because of the room construction, had to take roughly a 10 mile detour around historic west bottoms to basically get across the street from the normal way I would have entered.
Pulled in to the shipping facility and was greeted by the gaurd and sent on through.
I got inside and a associate showed me what I needed to fill out on the computer which was pretty simple and printed off the label while he packed up my package with enough tape to tie down a horse and gave me my package which I gave to the clerk who weighed it and gave me my total, which I paid and left.
I was helped by friendly and helpful staff and my transaction was pretty easy.

Although I have found UPS to be more dependable than FedEx — I am somewhat put off at the fact that they have people answering phones outside of the United States who do not have a clue about the geographical placement of cities including the Lexington hub, Chicago or where Kansas City, MO is even located. What puts me off even more than this is I was told I could not be transferred to a US agent and I had to keep calling back. So I did and I was able to get an agent within the US. UPS being an American company, should in fact keep the jobs in America.

I received the absolute worst and most disrespectful service I’ve ever witnessed today from two managers in Kansas City, KS. I am unsure what service center location they are from, however the phone number is 913−573−4821.
The first gentleman James specified clearly that he was a manager and I only had a general question about picking up my package from the service center instead of having it delivered after the first failed attempt. Mind you, I have had numerous issues trying to receive this package from UPS already.
He became very frustrated with me, yelled at me, would not allow me the opportunity to explain my question, specified there was nobody else I could speak to and that he had no supervisor I could contact. After politely reminding him that I am the customer, he hung up on me and told me I was in the wrong for speaking while he was trying to speak.
After I was hung up on, I called back and a young lady named Cara or Kiera answered the phone specifying that she too was a manager, which means that James had lied about being the only manager there. Cara or Kiera, refused to specify her name and tried re-​explaining what James attempted to although that was not what I asked.
My question this time was to obtain a general or regional managers number to contact them about the customer service I received. Cara or Kiera refused to give me that number after I asked politely and continued to ask what my name was and what I needed the number for specifically. Although she was well aware of the issue, she was extremely defensive and hung up on me as well.
The disrespect and rudeness from both managers was unacceptable and out of line. I have never experienced such horrible customer service that upset to the point of tears. UPS is certainly out of line and I will be filing a complaint with as many people as possible, internally and externally.

This location and special the front gate lol reminds me of military check points. And place is in the corner secret tunnel. Be careful when you are at there, could be Zombies waiting for you. Cuz I saw Zombie walking butt naked and eating ups packages …

The station manager is not at all competent to hold this position. Seems all is well (for the most part) when there aren’t any adverse conditions to deal with such as holiday season and bad weather. She doesn’t have a clue on prioritizing workloads, etc. I think it is time for the folks in charge to laterally move this person to somewhere that she would be more comfortable, say, turning the lights on and off or emptying the trash. What a joke. Furthermore, she’s ruining the reputation of a very fine staff of drivers.

I had to come here to pick up my package and I wasn’t too thrilled about it either. The reason was because the UPS person usually left any packages I ordered (and everybody else’s in my apartment complex) in the apartment’s office so we could pick our packages from them; however, this UPS person must have been new or different because they were going to redeliver the next day when I was at work. Long story short… I had to come pick it up from this location; otherwise, my package would be sent back to the sender. No bueno.
The location of this UPS center was away from the downtown area. I turned in and had to stop for the guard to check with me (there were stop signs that said to stop for the guard). Fortunately, I just had to point at the UPS center building and the guard didn’t have to get up. I only saw a few parking spaces in front of the building. I don’t think it would ever be so crowded with customers that parking would be unavailable. The staff were nice and got my package pretty quick.
I hope that my future packages will be dropped off at my apartment’s office because this UPS center was out of the way for me.

I’ve had to come out here a few times, and I’ll say they’re very friendly. I’m usually there at the end of the day, and I try to always follow protocol, try and help them out. They sometimes run late and I end up having to go kill time in River Market (hence my bathroom incident at Blue Nile) for an hour till my driver returns with my package, but no major complaints. I wish everything could go through the locally run UPS/​USPS store on the Plaza :) They’re wonderful. But I understand this is a big operation, and in spite of the timing and such, I think UPS on the whole does a really good job filtering their job candidates for only the most friendly and un-​sketchy. Our local delivery man has, more than once, called my personal number and arranged to have me pick up my missed package while he’s on his lunch break. The drivers really go out of their way to accommodate. I guess it’s hard to review the drivers, but since this is their dispatch point, I think this is the next best thing.

It was easy enough to find this place, thanks to Google, but no thanks to UPS. The UPS website doesn’t even have the hours listed. Nope, I also found those on Google. I also wasn’t able to find a local number easily to call and make sure they’d be open to pick up my packages, because that’s also not listed on the UPS website. If you’re curious, it’s open 8:30−8 on weekdays (not open at all on Saturday or Sunday).
Aside from the fact that the UPS website isn’t very helpful, I did manage to make it here and pick up my packages without any issue. I had a total of four packages to pick up, including two rather large ones. A staff member helped me get them to my car with a cart, which was great.
Other than that, this is pretty much just an average UPS shipping facility. This definitely isn’t a UPS store, so don’t even think about coming here to ship something unless it happens to be the closest thing to your place of business.

Scott is right, it is like a weird secret location, but one I have come to know very well. Since I run a business from home, I know way more about shipping and shipping companies then I care to really know.
Just like a romantic relationship, I grow familiar with my Fed Ex and UPS delivery man. Slowly we learn a little about each others lives, he will bring up the newspaper and cover my boxes with plastic when it rains and even pretend not to notice that I don’t have on pants early in the morning. I will remember him at Christmas and even help him get packages out of the truck. Then, just when our relationship hits full stride, he disappears, replaced by an unfamiliar face.
Before I can break in the new guy, he is leaving notes instead of packages…(he takes the whole «signature required» thing too seriously) and I am at the UPS Center like a nobody. Well, actually, I have developed a new buddy at the UPS Center. He can find my package before I even ask. UPS men may come and go, but for now, I have a steady at the UPS Center. He doesn’t have his own truck, but he is a fast runner!
Don’t even get me started on the Fed Ex location on Front street…

If something is shipped to you via UPS and you aren’t home to sign for it because you work, this is where you’ll have to go. You have my sympathy. It’s in the West Bottoms at least a mile north of Kemper Arena. It’s not in the phone book, or on the UPS web-​site, and they don’t have a local phone number. If you arrive there on the day of the last attempted delivery, you’ll have to wait around in hopes that the truck with your package returns to this, their base, before the 8 p.m. closing time. A couple of the people who work there are nice and will even wait with you past the 8 p.m. closing time. It’s a cold industrial facility because, after all, it’s a big truck depot, and not intended for the convenience of the public. You might wonder how you got in this situation simply by ordering a computer monitor or a pair of slacks on the internet. You’ve paid once for whatever you’ve bought but you’ll have to pay again with time, driving, and exasperation. Too bad UPS can’t deliver things to those handy little neighorhood UPS centers from which they make it so convenient to send things off!