University of Kansas Medical Center

Showed up 25 minutes early to my 2:15 appointment. And it is 310 and Dr. Barnes in urology still has not shown up. The service at this institution is just horrible. My last appointment with this Dr. Was also an hour late and it was the first of the day.

Do not go to this hospital. If you care about patient safety, infection control, or good patient care stay far away from KU med. We are still suffering form the poor care and treatment while we were there. We were retaliated against by the hospital staff and the medical residents and cannot say more for fear of further retaliation.

Medical staff that are not focused on treatment of patients and administration that is arrogant and rude. Bypass this place in favor of any other medical facility you can find and if this is your last option still skip it.

Could be worse overall, but who is the administrative dumbass at this hospital who decided to install a cell phone signal blocking device covering the whole place? Don’t you freaking dumbasses understand access to ones own phone is kind of important in this day and age, especially in a damn hospital?!

Good surgeons but the rest of the experience was horrible. Nurse staff does not pay attention to meds needed, meds given, nor did they bother to tell patient that non-​fluid meals (meals post surgery) had to be special ordered. Patient went without food with none of the nursing staff noticing! Discharging student doctor prescribed incorrect meds. Family did not notice error until after paying for all meds. Family called into surgeon and nursing staff for help resolving error. Multiple messages over many hours went unanswered regardless of fact discharge paper work states a call back will be received in 30 – 60 min and if not then to have resident paged. When family requested a page for resident, the phone operator had no idea how or who to page regardless of family reading exact instructions from discharge paperwork. Only moderate resolution came when family escalated issues to patient advocacy dept; patient advocacy was only dept who even called the family back, found unrelated doctor to prescribe the proper meds based on charts. Never heard back from surgeons nursing staff. Many more issues and errors encountered including: typos of patient number caused family waiting for hours in post surgery although patient transferred to a room; patient unable to get a room for HOURS as more surgeries booked than rooms available (post surgery patients stacked up in recovery room); patient given room on 5^th floor next to employee smoking room! (should there be an employee smoking room in a hospital next to surgery patients???) Patient recovery room constantly stunk of cigarette smoke! My recommendation, find another hospital! Avoid at all cost!

I have been going to KUMed and seeing various doctors for many years. I have always found it ridiculous that they charge you to park to do business with them and give them money, but I pay my $ 2 with a validated ticket each time I go without saying anything. Today, after over six years and many $ 2 expenditures, I lost my parking ticket somewhere along the way. I pulled up to the cashier unable to find it and told her I lost my ticket. She rings me up and tells me it will be $ 5.50. I chuckled thinking this was a joke and offered to show her my paperwork showing I was just visiting a doctor at the medical center. She said she could not accept that and the charge for a lost ticket was $ 5.50. I started to pull out the money to pay her, but I just felt this was ridiculous and asked if there was a supervisor I could speak to. I realize she was just doing her job, but seriously, what kind of policy is this, I had paperwork to show I was at the medical center! She gave me a phone number and I called, of course getting an answering machine. I asked her if there was a way to contact the supervisor that doesn’t go directly to a machine and she said I just had to leave a message. Obviously this was not going to resolve my issue so I told her we would wait until I found my ticket or the supervisor called back, I can be a very patient person. I turned off my car, got comfortable, tried calling my doctor office, but I was the last patient before lunch so could not get contact with anyone to see if I dropped the ticket at the office so I started playing a game on my phone. I had plenty of time and was just going to enjoy a nice leisurely lunch while in the city after my doctor visit. Commence the standoff protest! After many people had to back out and go to the other cashier lane, the attendant went out and closed her lane realizing I was there to stay. After about ten minutes, someone called her and told her to charge me the $ 2. I explained my issue wasn’t with her and I know she was following policy, but it is ridiculous to up the cost 275% because someone lost their ticket in all of the paperwork they get that shows they were at the medical center that day. She said they used to be able to accept paperwork to reduce the cost, but the policy no longer allows it. Seriously? Hopefully my patience today changes that, because I didn’t really care about the additional $ 3.50, but the asinine policy needs to change, and sometimes you just have to be a little patient and stand for the principal of the situation.
Kudos to the cashier. My review does not reflect on her at all. She handled the issue professionally and kindly. It is a shame that poor management puts her in the position to administer ridiculous policies like this with no exceptions. I really like KU as a whole and with the exception of my personal doctor, I keep all other services there. I have no complaints and I feel the hospital is exceptional with customer service based on my experiences. To bad poor management in this case is not considering the customer experience, this is not typical of what I see at KU.