Truman Medical Center Hospital Hill

I am going to get quick to the point. We ended up waiting over 5 hours at the hospital to be told that she had a urinary tract infection. That is all

Ok so I guess they have a new PR person trying to get all bad reviews deleted because my last Unilocal rating for them got deleted last month! I had a VERY BAD experience with a procedure at Hospital Hill. Even to the point of having to file a complaint. Absolutely no one seemed to care whatsoever that staff injured me. Is it because of the neighborhood that they figure no one will complain? That was the attitude that I got. Then on top of an already bad experience they incorrectly billed. Retaliation??? It took so many phone calls to the billing department and speaking to at least 10 different people, and you know it’s stressful when you get wrong medical bills being continuosly sent through the mail and you get them and then have to make more phone calls. I have talked to people familiar with administration and they have said the same thing, the lights are out, so to speak, with management.

Michelle the nurse on 3^rd floor orthopedic is amazing and also sarah they were the best for my sons care

3^rd floor orthopedic surgery nurse Yolanda is wonderful, thoughtful and an example to all. Great bedside manner, noticeably loves her job. I wish all nurses were taught the art and skill of handling people, a skill Yolanda must have been born with because it comes as second nature to her. Thank you Yolanda for making my pain more tolerable by showing you are listening and you care…

I called one of their departments looking for a new doctor and couldn’t even get an appointment because they told me they were by referral only and although I had had a diagnosis from a previous doctor (which I had medical documentation to prove) and my health insurance doesn’t require referrals, I didn’t have a referral to them. So now I have to call my previous doctor and ask him to call Truman on my behalf to ‘refer’ me so that I can have a chance at scheduling a doctor’s appointment? No thanks, I’ll elect to go somewhere that doesn’t require so much of a headache.

I kicked off New Year’s Day in the emergency room of Truman. What a celebration.
But after six months of fighting a mysterious condition at St Luke’s on the Plaza, I was still suffering. Friends recommended Truman’s care highly, but advised me that the only reasonably timely way into their clinic system was through an ER referral.
I spent six hours in the ER, waiting to be seen. The staff was nice and seemed attentive, but they were overwhelmed with flu patients. The nurses and the residents in ER were very kind and responsive. The main Dr., not so much, but I did get a referral to the Ortho clinic.
Now, having visited the orthopedist at Truman, I feel hopeful. The Dr. I saw finally cast some light on my mystery condition. Even more importantly, he immediately got me on the schedule for further testing that I think should have happened months earlier. I may finally get some answers.
Lots of people feel Truman is a substandard hospital because they treat everybody and get government grants. Well, that’s just not true. I found the staff to be much more thorough and held to higher standards than other places. The waiting room crowds may be a little more interesting than usual, but the care is what counts. Nothing is super fancy, but again, it’s about the standard of medicine.

I’m klutzy. I often hurt myself in elaborate and story-​worthy ways. I end up in a good number of hospitals. This is how I’ve come to know Truman Hospital Hill so well.
Truman gets a bad rap. They’re totally the red-​headed stepchild of Kansas City hospitals, but I think they deserve a bit more respect. Sure, they’re an urban core hospital and thus cater to a different demographic than whatever hospital might be in Lee’s Summit or Leawood, but they make the most of their resources and most importantly, provide quality care.
Let’s see. I’ve had oodles of appointments at Truman with different specialists, and all have been attentive and had a decent bedside manner. I’ve had blood work and an ungodly amount of imaging, and those that have treated me have always been friendly, fast and caring. Maybe it’s because I’m a rather personable fellow myself, but most every employee with whom I’ve interacted has been a pleasure. Plus, they fix me up. That’s important.
I will say making appointments can be a huge pain in the ass. There are ample times I’ve called during business hours and just sat and listened to a phone ring and ring and ring. BUT I do know that medical centers are having their budgets slashed like a mofo, and the first people to go are often those in administrative roles. Talk to your congressperson.
Depending on my mood, the waiting rooms are either fascinating or obnoxious. This place gets all kinds, but seems to get an extra dose of the crazy. I always, ALWAYS bring headphones so that I can better ignore the pleas for conversation from those that might be a bit… touched.

Husband was supposed to have a procedure. He was mailed an appointment card with date and time. After arriving on the specified date he was informed there was a mistake and the Dr that was to perform services was not even there today. He asked if there was another Dr there that could do the procedure? He was told no that all the dr’s were only there in the morning and given a new date for services with a totally different Dr anyways. TERRIBLE! ! Someone should have called us so we didn’t waste our time and half a tank of gas for nothing. :’(

TMC is my hospital of choice. I have private insurance and I respect that they serve people regardless of their ability to pay. the staff could improve their bedside manner but that’s also true for most hospitals.

My pregnant, diabetic girlfriend had a prenatal appointment today. After a few test they were going to keep her a day or two to monitor her blood. The nurses completely forgot about her! For two hours now she’s waited. Hungry, pregnant, and diabetic they made her wait. As I’m writing this review right now, she’s waiting. She hasn’t eaten all day and still she waits. The nurses and receptionist seem to think the hospital is a social club while they gossip and eat cake in front of my hungry pregnant girlfriend instead of checking on patients. I would not recommend.

This is going to be a weird review as one segment of TMC is excellent and the other deplorable. Let’s start with the good…
Back in February, I was rushed by ambulance to Truman Medical Center. I spent 4 days there being treated for three seperate conditions and the staff was amazing. The nurses attentive and on their game, my doctor (Dr. Lewandoski) was awesome also. The food was good too believe it or not. The room was amazingly comfortable and it was private with plenty of room and seating for multiple visitors. All in all it was like a vacation with the exception of PT and needle pokes.
Now for the deplorable…
This past Friday I escorted my cousin to TMC ER. She was processed through fairly quickly, but we ended up sitting in the waiting area for 3 hours. She was then summoned to the exam bays and texted me she was going for x-​ray. That was 10:30 PM. Over the next three hours of my sitting there, I saw a family come in seeking info about a daughter that had been transported there from an accident scene. The family was met with rude treatment by one of the nurses at the desk. after some rangling, a nurse who was on her job went to get info. While this was happening, I heard the mother utter «I did NOT want them to bring her here.» Little did I know I was going to find out why first hand. The nurse came back and she had gone above and beyond by contacting the ambulance dispatch and updating her on her daughter. Now the time was 1:30 in the morning. Out comes my cousin stating that no one took her to xray, no nurse had checked on her for 3 hours, and no doctor had looked in on her. I was livid, especially since there had been no less than 3 nurses jaw jacking at the desk.
I approached the counter and the one responsible nurse who had helped the earlier family was the unfortunate target of my ire. I calmly, yet very angrily explained my outrage and that this was completely unacceptable. All she could say was «I don’t know what to say.» I was furious and we left.
So if you expect to get treated by Truman ER, arrive in an ambulance and I assure you, the care will be top notch. Avoid walking into the ER at all costs. The nurses are rude, unresponsive, and do not have very good personal relation habits. Well all but one I could see.

The All Spice Café offers hot meals (including breakfast, lunch and dinner), soups, sandwiches, salads, drinks and all items are a la carte. They also have a healthy option for lunch that is usually around 300 – 400 calories.
The breakfast omelet that I bought today was out standing. My omelet was made to order with a nice variety of ingredient options including fresh spinach. I even had it topped with salsa. The eggs were cooked perfectly and the ingredients were very tasty. The staff was friendly, and maybe a little too friendly slowing down the serving line chatting. The dinning room was clean and so was the patio where I chose to enjoy my breakfast.

I had the unfortunate fortune of spending a couple months last year. It’s small, only about five floors. It deals mostly with 911 traumas care which was my situation and with the uninsured which I was as well. With this reputation, one would assume that the hospital was lacking in some way but I experienced top notch care.
The nursing staff seemed helpful and happy to be there. I made some friends with the desk people. The doctors were terrific. In fact, I never had a bad encounter with any of the staff. Like all hospitals on Sundays, it was quiet as a ghost.
I had some interesting roommates during my stint. You make strange bedfellows at a hospital. One of my roomies had a prison guard with him. Once, they gave me a model room to myself that was the first in hopefully many that they design. It had a flat screen TV, computer with Internet access (sorry no facebook) and a couch and lazy-​boy chair. It felt like I was staying at the Ritz. The food was adequate. I liked their breakfasts the best.
Do I miss being a hospital patient? hell no. Am I glad to have received medical assistance from the doctors and nurses at Truman Medical? Very glad