The Q Hotel and Spa

DO NOT PAY FULL PRICE FOR THIS HOTEL. It’s not worth it. This hotel was probably originally a nice hotel, but it has clearly fallen into disrepair. You see this immediately upon entry into the lobby, where everything is dingy and worn, and things have fallen off the walls. In the room (we stayed in a queen «super inclusive» room), the carpet, chairs, curtains, walls and duvet were all stained and worn. The finish was totally worn off the furniture in many spots. The AC did not work well at all, and the bed was not comfortable.
Worst of all was the bathroom. There was mold in much of the shower grout and around the drain, and some of the floor tile grout. One side of the toilet bowl and its drain had not been cleaned in a while. The only bath products provided were a soap bar (presumably for the sink) which was of nice quality, and some lotion. Shampoo, conditioner and body wash were provided in a dispenser in the shower… Very odd, and not desirable.
The staff here seemed unhappy, not rude or uncaring as some reviewers have suggested, but more so unhappy with their jobs. And who wouldn’t be when this place is such an embarrassment to independent hotels. It seems as though the management doesn’t care… After all, Marriott is buying them out and will probably redo everything (hopefully!).
All being said, the two good things: the bed linens and towels seemed clean, and the breakfast was good for a complimentary breakfast (omelette bar, fresh fruit and yogurt, bagels, cereal, oatmeal with add-​ins).
I suggest no one take these poor reviews lightly. I did, and I regretted it. Still cringing from that bathroom.

If you enjoy the latest and greatest, this hotel is probably not for you. This place is old, and you can tell. Not like the «it gives it character» old. It’s just old. And worn. Regardless, I enjoyed my stay here.
The staff here is super friendly. I had a problem extending my stay a second night and they were going to charge me the hotel’s rate instead of Expedia’s. It took me several hours before I was able to call Expedia and fix the issue, but they were gracious and left my room as it was and extended my stay. The room itself is OK. I was staying by myself and wasn’t concerned about size. It’s European style, so it was expected anyways. The furniture was is pretty poor shape, beaten and turning color. The walls had some random black spots on them that look like they haven’t been cleaned in quite some time… Bathroom showed some wear… The shower had a plastic dispenser for soap and shampoo. Kind of odd I guess.
The reason I’m giving this ⁴⁄₅ stars is the location. It’s amazing. You can literally walk right down the street to 20 bars, restaurants, shops, and then walk a little bit farther to the Plaza. Location, location, location. Plus I kind of like the quirky green/​blue color scheme and designs on stuff.

My husband recently completed his third deployment, and as a reward for surviving the last several months apart, we decided to treat ourselves to two relaxing days together. We needed to check in early because we had tickets to see Sporting KC play that afternoon, and when we called, we were told that would be totally fine to check in at 1:00. Then when we got there around 1:30 (an hour and a half before the regular check in time, and well after the time they told us we could check in), it took several minutes for them to find a clean room. We were trying to figure out how it could be possible that only an hour and a half before check in that there could be so many rooms that still needed cleaning. But eventually they got us a room and we got settled in.
The room was beautiful, but maybe a bit small. The location really is great and we were able to walk to a lot of restaurants, so we didn’t take advantage of the shuttle. I really liked the manager’s reception, where we got free drinks each night, but the bar wasn’t as well-​stocked as my husband would have liked. We ate the free breakfast each morning, and by only the second morning the chef knew our orders! That was pretty cool.
We also got a couples massage at the spa downstairs. They ask for at least 12 hours notice when scheduling a massage, but they got us in the same night that we called. It was my first massage and I was totally nervous, but they did such a fantastic job and I felt so relaxed. It felt like the hour flew by. My husband and I agreed later that we should have gone for the 90 minute massage because it was awesome. I could honestly go on about that massage all day.
If the whole checking in mess hadn’t happened, and if our keys hadn’t randomly stopped working on the second day, this would have been a five star review. Just a couple of small things kept this from being a top-​notch experience.

Let me start out by confirming a couple of things about this hotel — It has a great location if you’re wanting to explore the Westport area; those who complained that there aren’t any rewards for staying will now have their wish granted — There was a sign in the lobby stating that soon The Q would be renovated as a Marriott. (It could definitely use some updating…)
Unfortunately I arrived too late to take advantage of the two free drinks in the bar. I DID have breakfast the following morning of my stay and will confirm some people’s complaints of the staff being extremely underwhelming with their level of interest in their job and customer service. My omelette was good but getting it was like pulling teeth — The lady was pretty rude and I didn’t appreciate her condescending attitude.
I was also very irked by the fact that the hotel boasts that they have a shuttle to take people around the Westport area but when I asked the man to take us to a nearby gas station then drop us off at a bar he told me it was only a block and a half away and seemed really annoyed that he had to do his JOB. I don’t care if it’s the max of three miles or a half a block — Do NOT advertise a service as being one of the perks if you’re going to shame a guest for wanting to utilize the offer. It’s not like I knew exactly where anything was!
Overall I feel like I’m being generous by giving this hotel a three star rating. The only reason why it’s not two is because the man at the front desk was extremely accommodating (as opposed to the two other staff members I encountered) and the location was great for where I needed to be. Hopefully things will change when the Marriott takes over!

This place was fine. My husband and I were celebrating our wedding anniversary with dinner in the Crossroads area and decided to extend the evening. We got on
to find a place to stay and came up with The Q Hotel. We checked in, spent some time in Westport and then came back to the hotel pretty late, so we realy didn’t spend much time in the hotel.
The breakfast the next morning was packed — the gal making the omelets was overwhelmed and not very friendly — and everything was empty when we got there around 9:00. I get that it was Saturday am, but seems like they could have had some more help.
I’d stay here again in a pinch, but I wouldn’t count on a great free breakfast.

Let me start by saying that this IS NOT a 2 star hotel, my ranking is due to our overall experience compared to other hotels at the same price level. Not everything was bad though. The shuttle service was awesome, and the drivers were the best (especially Orlando.) I think they should seriously consider putting Orlando up front to work with the guests. His personality was much better than the manager we had. Also, the breakfast was very good as well.
Our experience started off on a sour note when we got to our room and noticed that our «King Jacuzzi» room (that cost an extra $ 60 per night) was anything but «King sized»… The shower had multiple dirt/​grimy spots inside and the Jacuzzi was a glorified bath-​tub. The room was also somewhat small with a pretty small TV for the money. Also, there were multiple spots in the hotel that seemed to smell like B.O.
Unfortunately, this wasn’t the worst part. The on-​duty manager (Chason I believe is his name) throughout our stay seemed extremely arrogant the entire time. His job is to make us feel welcome, and that was absolutely not the case. It started at check-​in. As a frequent traveler, I asked if they were connected with any other hotel chain to collect the possible points that most chains offer. For some reason, he seemed offended by this and replied (in a Snooty voice) «We ARE NOT a chain». Throughout our stay, there were multiple other little incidents.
Next, we turned on the air in our room b/​c it was a little stuffy when we arrived. After about 45 minutes of waiting for it to cool off, we called down and let them know there was no cool air at all. (I am pretty sure this was Chason as well, but, not 100% positive.) He said «You can’t do that, we don’t have the AC active and it just blows warm air.» Again, he said this in kind of a snooty tone and making us think we were stupid for doing it. I really don’t know why a supposed nicer hotel wouldn’t have capability for AC to be turned on, especially when it was 80 degrees one of the days of our stay.
Lastly, that evening, we asked Chason for a shuttle to the Plaza. He told us it would be at least 45 minutes (which seemed long since there was nobody else in the lobby.) Well, we said ok and right after we left the front desk, Orlando came by and asked us if we needed a shuttle ride. We said yeah, but, the manager said it would be a long wait. Orland was kind of confused and said he could take us right then, and he did.
Again, it wasn’t just one single thing the manager did, but, it was all of them and his attitude grouped together over a two night stay. It is their job to make the customer feel welcomed and do everything in their power to make it an experience that you would come back for. Well, let’s just say that we likely won’t be returning unless there are some changes, especially for the money we spent.

Probably will not stay here again. Although it was conveniently located near a lot of things we wanted to do and places we wanted to go.
Our room looked clean upon first arriving but really didn’t feel clean. The bathroom was very small and a little hard to move around in. Not to mention the shower just felt gross. There was a dispenser in the shower for soap, conditioner and shampoo instead of travel sized items, which was weird.
Our room was really warm. There was hot air pumping out of the vent, we had to turn off the thermostat.
The managers reception every night form 5−7pm was nice. It included two free drinks for guests. There was also free breakfast in the mornings. They offer a shuttle within 3 miles of the hotel. Unfortunately, we did take advantage of that, we either walked or drove to farther destinations.
I did over hear the staff telling an unhappy guest that they were remodeling in three months… maybe things will get better after that. Not sure we are willing to take that risk next time we visit KC.

Traveling from Denver to Saint Louis, MO this was an amazing spot to spend the evening! We missed happy hour by about 15 min. If I remember correctly it is two free drinks between 5−7pm. Anyways, it was clean, comfortable and had a wonderful breakfast! ⁹⁄₁₀ would stay again ;)

The Q looks nice when you blur your eyes. Everything is decorated beautifully but when you look closely all you see are flaws. It seems like they focused on everything cosmetically but did not take care of the real issues.
When we walked into our room with the queen size bed, we were impressed.
The heating worked so well that it wouldn’t stop spitting out the heat! Their solution was to just turn the unit off so were in various states of hot and cold because of opening the window, closing the window…
Speaking of the window, there was no lock on it and there was a bay that led to another room right outside. This makes me uncomfortable because someone could have broken into our room and stolen our stuff or murdered us in the middle of the night.
The shower was gross because it looked overused, there was pink scum between the tiles, and it did not drain properly, so you showered in your own water puddle.
Then we noticed there was mold growing on one of the ceiling tiles. Gross.
We got to know our neighbors pretty well… but we never saw their faces. That is because you can hear everything! When they entered their room I thought someone was coming into ours it was so loud. That gave me quite the panic for the first few times it happened…
We got a knock on the door at 9 AM. ROOM SERVICE. Thankfully we were up because the bed was uncomfortable and the rooms was stuffy so it made it hard to sleep. OTHERWISE I probably still would have been sleeping and then would have been woken up early while on vacation.
I appreciated the free shuttle service, the location of the hotel and the happy hour. But that does not make up for the rest of the stay, so we will never be staying here again and I will not recommend The Q to anyone.

I’ve stayed here before and loved it. The location, the intimate feel, the friendliness.
This most recent stay was the total opposite. My fiancé and I stayed here before our wedding. I had purchased a really nice gift set of cigars at Fidel’s right down the street as a wedding present for him and hid it in the drawers in the room. Out of sight, out of mind. It completely slipped my mind the next day at checkout and I forgot about them until we were halfway to Saint Louis. I called back as soon as I realized what I had forgotten to make sure they were still there. We were given the run around on the items by Jasmine, who told me she would call me back in 20 minutes. I called back about an hour later and spoke to Chayson (retelling the situation), «Housekeeping has already been in the room, so they have it, I will give you a call back tonight or tomorrow morning around 8 or 9.» So tomorrow morning rolls around and at noon I finally decide to call them back. I spoke to a different 3^rd person (didnt catch her name) and retold the entire story (for the 3^rd time). Same thing as the day before, «Housekeeping didn’t see anything and there is nothing in the lost and found…*long pause*» No further assistance, no empathy… dead end. We did talk to Chayson again at 4pm that same day and he basically questioned our entire story and implied that we were making up the cigars and gift set in the first place. «We don’t have any confirmation that it was ever here in the first place.» Really?
Not sure what type of background check system this company utilizes (apparently none) but it was extremely disappointing for me to have to just suck it up as a very expensive/​sentimental loss. Not only did this company steal from us, they made me feel as though we were in the wrong and that they would not be doing anything for us. The lack of empathy The Q had was really unsettling.
Yes, I am the one who forgot the stolen items and I am accepting that error on my part, but within 2 hours they totally just disappear? What type of lost and found system are you running here? You leave it you lose it? And to accuse us that we are making up this story? No, not okay.
Thank you Q, for making me lose faith in small businesses. Hopefully when you become apart of the new Marriott chain, your entire staff is rehired, or at least given background checks.
If you cherish anything, don’t bring it to this hotel, who knows what other shady crap goes on here with housekeeping and the rest of the staff.
We will never be coming back.

This place has taken a dive. I stayed there in October and enjoyed it. Went back last week and that will be the last time. New owners have bought the place and from what I understand they will be renovating in a few months. The problem is they are doing the bare minimum to keep it going until then. The problem with that is we are still paying to be there, and it’s not OK to give poor service because you’re going to renovate in the future. When I got there, the lobby was full of guests that had been there for hours waiting for room keys. They couldn’t get them to work. Several folks had to keep changing rooms because the heat didn’t work. Some had water leaking on the bathroom floors. Wake up calls didn’t happen. The housekeeping staff had been let go the week prior and a temp service was staffing it. This made some guests uneasy about leaving items in the room (there are no room safes).
I hate it for the staff. They are trying their best to keep the place going and having to face the upset customers. The new owners should join them on the front lines and see what they are having to deal with.

Great location, friendly staff, terrible stuffy, tiny rooms. Wouldn’t stay there again.

Meh, I’ve seen better and I’ve seen worse.
The lobby gives a better impression than the rooms will give. It’s almost clean. My shower had rust rings around the drain and mold growing in the caulking. Gross.
If you’re colorblind then the abundance of mint green linings, carpets, drapes, paint, furniture, wallpaper and pictures shouldn’t bother you.
I’m not a fan of this place. Location is decent, but plenty of other hotels closer to the waterfront.

Cannot believe The Q has such mixed reviews. I’m a business traveler who comes to KC once or twice a month, on average, and this is my go to spot. I used to stay downtown at the Philips until they got so pricey — good for them, glad downtown’s resurging, but they’ve resurged out of my price range. Lots of cookie-​cutter hotels in this town around $ 100, but the Q stands out. You’d think it was a Kimpton.
The rooms may be a little small by KC standards, but the whole place has so much more character than anything else in its price range. Service is awesome, always, regardless of who’s at the front desk or the bar. Yeah, you’ll get to know the bartender, and to arrive before 7 so you can claim your two drinks. But what you really get at the bar is the lowdown on all the great restaurants and clubs in the neighborhood. Seriously, skip the Plaza and come to Westport. It’s what’s happenin in KC.
BTW — you have to choose between a balcony and a desk. I was offered a balcony room and thought that was great, but discovered those rooms are too small for a desk. Sorry, this traveler’s gotta have a desk.

We stayed here back in February for the weekend. They had a buy one night get one free promotion. That is what won it over for us. The hotel is in a good location to walk to a few bars and restuarants which was pleasant. They also had a pretty good cocktail happy hour for guests. The bartender made some good margaritas! They also had a shuttle service which came in handy as long as you arranged it early. If you would wait, you would wait forever!
The rooms are SMALL!!! They are set up awkwardly too, and overall it wasn’t horrible, but not great. Luckily all we did was sleepy in there. The bathroom was also very small, and the water pressure in the shower sucked.
You have to ask for a refridgerator in your room in advance, which I thought was odd. I guess it comes down to space savings and being cheap.
All in all, for the money we paid, I wasn’t upset, but I don’t foresee myself ever staying here again.

We came here for a night in Westport and had a pretty good time. After we took advantage of the nightly drink specials we headed out for sights, sounds and food. The location is very convenient if you don’t want to worry about driving after enjoying drinks.
Be forewarned, however, the rooms are very small. They are advertised as «Euro» which translates to, «there’s enough room for the bed and a TV stand.» The size was fine with us since we were spending minimal time there.
Their Eco plan is definitely a draw if you’re desire is to be environmentally repsonsible while away from home.
A total turn-​off for my wife and I was the breakfast… we walked down, took a look around and found nothing that was appetizing. I don’t really know how to explain it other than to say it was a cross between greasy spoon and cafeteria food.
Celebrating a special event? Let the Management know… they’ll go the extra mile to make it memorable, as they did with us.
If they had a better (i.e. a *much* better) breakfast, I’d give Q 4 stars.

The hotel itself isn’t bad, but it isn’t great either.
The location is key here; this hotel is in the heart of Westport, a trendy neighborhood with lots of convenient shopping and eating.
The hotel brovides a free hot breakfast with made-​to-​order omelettes! There are optional spa services that are within the range of normal spa prices.
The rooms are a bit underwhelming; there’s a flat-​panel TV and some (slow) free wifi. Upon check-​in, I was placed in a double room as there were no kings/​queens available. I wasn’t thrilled about that, but… oh well. The shower had no individual soaps or shampoos; instead there was a giant dispenser of shampoo, conditioner and body wash. It was almost a dorm-​like feel.
The bad part came with the soundproofing — or lack thereof — in the room. It’s less the walls than the door, which has gaps at the top and bottom, so I could hear «every» noise outside. Imagine my joy waking up at 3 a.m. with a gaggle of girls having a laughing tournament outside my door, and again at 4 a.m. with a drunk guy knocking on every door screaming, «Where’s my vodka?»
Not relaxing. I’ll choose differently next time.

Wow — there are some harsh critics out there. This place is great in my book and my Mom said she would definitely stay there again.
I flew from NYC to Kansas City to judge bbq at The American Royal. The Q was one of the host hotels and when I called to make reservations, the only one of the three with a room. For the rate of $ 99, I wasn’t sure what to expect but the website had me pretty jazzed.
1– They were able to secure me a room with a Queen bed and a pull out.
2 — Free fresh fruit in the lobby every day that is always replenished
3– FREE BREAKFAST with a woman make omelettes to order, fresh cut fruit, yogurt, oatmeal, cereal and breads.
4 — Two FREE drinks per person from 5 — 7 at the Manager’s Reception and Brandy makes VERY strong drinks
5 — The FREE shuttle service is outstanding and this was what sold me on the hotel. We took a shuttle to the Royal and to the Plaza. They had arranged shuttles for folks to go to Arrowhead and other places.
6 — Free parking
7 — FREE internet in your room and the lobby. I never had an issue connecting with my laptop.
Other great items — bars nearby, able to walk to the Plaza for food and shopping, nearby grocery store and CVS, free passes to Golds Gym (I used it — old gym but nice option!) and yoga/​pilates studio.
Yes, the «green» thing seemed a gimmick to us also. They could have done better by leaving sheets and blankets for the pull out in our closet and maybe more than two towels. When we asked the housekeeping, they immediately brought it. As for the Spa, we questioned that as well but never even inquired. As someone who has stayed in a variety of hotel levels across the world (former consultant), it was pretty clear this was a re-​vamp of an older place. The bathroom definitely could have been brighter and the room a little bigger but…
ALL IN ALL — GREAT VALUE. For the breakfast (filled us well past lunchtime), free drinks, and fun atmosphere to meet people (Chiefs fans from Canada, BBQ judges from MD), we loved the place.
Oh and the staff is VERY friendly and very helpful. They would go out of their way to arrange a shuttle or help you. Did I mention the hotel was sold out when we were there for multiple events and weddings and still satisfied everybody I spoke with?

The Q Hotel (short for Quarterage to impress your friends!) is located in what we found to be one of the premier spots in the city. This trending toward hipster locale is in the midst of a neighborhood that boasts some seriously awesome coffee shops, great late night bars, some incredible eateries ranging from middle eastern to a money tea shop that serves bubble tea to a couple legit breakfast places — all within a few minutes walk.
World market across the street allows for beverage procurement should you desire a quiet evening or furnishings for your home. Additionally, it’s within a mile of the Plaza and wasn’t a bad walk on the nice day we had.
The rooms are not overly large and the TVs leave something to be desired as they’re only 32″, but seriously, you should go explore around this place anyways. The rooms contain a king or two doubles and while there isn’t tons of room, it’s not cramped either. The alarm clocks have Ipod hookups and there are plenty of outlets around the room for charging gadgets.
Wireless internet throughout and a number of computers in the lobby for anyone to use are nice extras.
Breakfast and a couple drinks for happy hour are included in the price of your room and they have either a Prius or 15 passenger van to take you around the city.
The ladies and gentlemen at the front desk were very helpful during out stay and made some great recommendations for afternoon and evening activities on the town.
We booked using a livingsocial deal and though it required a two night stay, the total wasn’t bad as the place runs between $ 89 – 129 for most nights and we had the option to extend for $ 69 a night.
The spa area wasn’t overly nice, but with many of the packages, a credit makes the total more reasonable. The 18% automatic gratuity was a little steep, but they did a good job so it worked.
Very similar to an Aloft that’s locally owned, a step above a Holiday Inn, and not quite as nice (or expensive) as a Marriott or Sheraton.
Overall, this place is a solid spot to stay when you’re looking for a place that’s comfortable, a little on the trendy/​pretentious side (but not overly so), has plenty of amenities and is a good deal for the money.

I travel to KC on business several times a year and have stayed all over. This was the first time I stayed at the Q and in the Westport area. I liked this place and would go back. Here’s why:
1) Their free shuttle (PRIUS) for pick-​ups and drop-​offs
2) Brandy’s Cosmos during Happy Hour are the best ANYWHERE!
3) Shawn (Sean?) the GM bought me Soy Milk to have with breakfast
4) Free Breakfast! (with certain packages)
5) GREEN Hotel
6) Free WI-​Fi throughout!
7) Ipod doc station in-​room
8) Attractive décor
9) Central location; not far from downtown nor the Plaza
10) Sarwood is sweet, as is Steve (?) the breakfast guy
Drawbacks:
1) Bathrooms need updating (tub, shower, etc.) although the power in the shower head is awesome
2) The neighborhood is slightly shady… I was warned not to walk alone at night by two different people (being that I’m a woman traveling alone)
3) Sometimes the free shuttle takes longer than expected (I waited over 40 mins for one I had reserved)
4) Some of the front desk folks aren’t too helpful (but others are)
5) SPA menu left a lot to be desired… basically just 2 massages, regular manicures and pedi
6) No on-​site restaurant (aside from the breakfast room) or room service
7) Satellite cable cuts in-​and-​out
8) No in-​room fridge or safe
9) No King beds
10) Scratchy towels
Although just as many drawbacks as compliments, I will be back. It was a good value for the money.