State Line Chrysler Dodge RAM Jeep

my brand new 4 day old dodge ram 5500 broke down. in front of the overland park ram dealer. they said it would not fit in thier shop. i called state line dodge ram in kansas city missouri (816) 399‑5457
kansas city, mo 64 114 asked bob the service writer about having it towed in for service. he told me the tow on my new ram 5500 was covered by warranty. but when the tow truck got there they refused to pay the tow. because we did not call chrysler road sevice. so i called state line rams service manager, tyler and explained what i was told they can not lift the truck to service it. they stll would not pay the tow bill and im with out the truck i use to make a liviing.
if you buy a ram watch where they put the horns!
(816) 399‑5457

This is the absolute worst dealership I’ve ever worked with.
I traded in my car and bought a used car from here in July of 2015. I waited for three hours to get into financing only to be told that they wouldn’t be able to get me in that night and that I’d have to set an appointment the following day to come in. So I told them I’d be back on my lunch break to finish the paper work. When I showed up, the finance guys weren’t even expecting me and didn’t have any of my paper work ready to go. I was late getting back from lunch because it took so long. That was only the beginning of my problems with this dealership.
When I finally, officially bought the used car, the tailgate didn’t open properly and they assured me when I bought the car that they would fix it. It took numerous phone calls, many unreturned voicemails, three visits to the dealership, and three weeks of trying to get a hold of the salesman and manager to finally get it fixed.
Then when I needed to get the car tagged and registered, I didn’t have my titling paper work. I never saw it come in the mail so I called the dealership to ask about it. Again, I got nothing but the voicemail box with little promise of ever hearing anything back about it. So I called the receptionist back and asked if I could speak to someone that is actually there this time instead of just getting someone else voicemail. She was very helpful and was able to look up my information only to find out that the titling paper work has never been sent out in the first place. She took my information down and asked me to leave another voicemail for the titling person and assured me that she’d talk to her about it. When she forwarded me to the titling person, the person actually picked up the phone and told me that she just got my titling paper work done today (a month after I bought the car) and that she was going to sent it out. I politely asked her to just leave it at the front desk so I could pick it up after work, assuring that nothing else could go wrong with my experience at this dealership. I’m going to pick up the paper work tonight after work. Wish me luck!
Please note: The receptionist at this dealership is the only good thing about it. She was lovely and polite every time I called and was willing to help me in any way she could. This review in no way applies to the receptionist… just everybody else at the dealership.

The service department has been absolutely awful every time I’ve had to deal with them. On my most recent misadventure, I should have seen it coming. They told me there were plenty of openings to get my van looked at, but every day I suggested was somehow «booked.» I’m not sure why they even have appointments, because 2 hours after I parked it it hadn’t moved. If you don’t have some means of transportation away from the dealership, plan on waiting the better part of a whole day just to have them pop the hood.

I absolutely despise this place. Unfortunately I purchased a 6 pack of oil changes so I am obligated to come back every few months and each time is a disaster. When they tell you it will take an hour plan on 3. This last time the left a hose disconnected from my air filter and it got caught up in a belt and was shredded. They were supposed to order a new hose and call me in a day or two. After a week I called them only to find out nobody knew anything about it. They said they would call me back in 15 minutes after they researched it. They didn’t. I called back and kept getting voicemail or leaving a message with the receptionist. 2 days later they call me back and say to come in the next morning to get it installed. Said it would only take a few minutes. He checks me in. Says the part is getting checked into their parts department as we speak and I’ll be out of there in 15 minutes. After over an hour he comes back and says «the part is hear now. We’re getting ready to install it». Absolute joke. They also blare the music in their showroom so if you plan on trying to work or make phone calls there is no way unless you go outside. The music is also on a rap station with explicit lyrics. It unreal that someone allows this to go on. It’s every time also. This wasn’t just a one time deal.

BUYER BE WARNED: Terrible customer service. Just bought a used vehicle (spent $ 18k) and was promised repair on a couple of small items. 3 wasted trips, 50+ miles round trip each time and nothing was fixed! Didnt even offer to compensate me for the wasted gas. The Sales department is eager to put you in a vehicle but they dont give two flying monkeys about you after that. Guess I wont be doing ANY more business here and I will be bad mouthing you to everyone I know for the next year. All that negative publicity because you cant make a customer happy over less than $ 100. Ridiculous!
Make it right State Line.

Since buying the Jeep this place has been a joke. The service plan I bought is not available to be used at any authorized Jeep dealer like I was told, only this dealer. I specifically asked if I moved if it would be good at other dealers and was told yes.
The extra coverage that I was told would cover scratches does not cover scratches.
The two stars are for the service department. They do a great job handling frustrated customers after the sales/​finance people tell you what you want to hear no matter how untrue it is.
I will never buy a vehicle here again. I value my consistently good blood pressure too much!