Sect Theatre Supplies Inc

My husband and I just got married in October of this year. We had a great wedding and dealt with many wonderful vendors. Unfortunately, SECT Theatre Supplies was not one of them. They were by far the worst company that we had to deal with and even now, a month later, are still dealing with. We had an agreement that SECT would string lights in the courtyard, over the dance floor and also put up lamps along the walls at our reception. We were invoiced for this about a month before the wedding and paid them on time according to the agreement. I went to our reception location the Tuesday prior to our wedding for a final walk-​through. Our coordinator pointed out that someone had «left lights above the dance floor from a previous wedding.» My response was that we would have lucked out but we’d already contracted and paid someone to handle the lighting.
When my parents stopped at the reception site after the ceremony they noticed immediately that no additional lights had been hung. Only the lighting that had been accidentally left was there. Our coordinator tried to get in touch with our contact at SECT but never received a response. We again tried to get in touch with the company before we left for our honeymoon and finally on our trip received the response by email that they would refund the money and there had just been a miscommunication. The company tried telling us that they had come and put up the lighting over the dance floor, even after I told them that I had seen the very same thing on Tuesday so knew they weren’t telling the truth. They were blatantly lying and it was obvious.
It’s now been about a month since our wedding and we still haven’t been refunded the hundreds of dollars they owe us since they provided us with zero of the agreed upon services. They apparently sent the check to the wrong address and now are insisting that we pay a stop check fee in order for them to reissue a check to our correct address. In my opinion they should be hand delivering the money at this point but instead we are treated extremely rudely over the phone and emails aren’t always answered. Even today the «vice-​president» of the company told me that we would not get our money back unless we paid the fee and that I should call the post office if I wanted another solution. When I asked if I could speak with someone else she said to me, «I’m the vice-​president and you will be dealing with me from now on.» I do not own a company, or even run one, but I still know that it is extremely poor form to treat customers with such disrespect, especially when you made the mistake in the first place. Weddings and events of all sorts are stressful enough to plan without having to also worry about a vendor that is unprofessional, unreliable, and in this case, unethical in that they won’t refund the full amount of money that we paid them. To summarize, I would not recommend SECT to my worst enemy.
If you are planning an event I would say it’s in your best interest to look elsewhere.