Plaza West Massage & Day Spa

This place is such a gem!
My husband had to spend Valentine’s Day in San Francisco but he surprised me from far away by booking massages for a friend and I here and I’m soooo grateful that he did!
My therapist was Melanie. What I love about her is that she uses the perfect amount of pressure but her movements were so fluid and graceful. I’ve had a lot of massages in my life and one thing I noticed immediately was how comfortable the table was. Melanie incorporated all kinds of lovely details during my massage as well. She did a candle massage on my back — something I had never experienced before– where she used the warm shea butter «wax» as a massage oil on my back. She also used hot towels and heating pads to enhance my experience. I really felt like an incredible amount of thought, preparation and care went into my massage. This is one I’ll definitely remember!
After my massage, I spent some time in the sauna while I waited for my friend to have her massage with Melanie. The sauna is nice and spacious (and between you and I, it’s a stellar hangover cure).
The feel I get from this spa isn’t clinical like many spas I’ve been to. It’s warm and homey with a relaxing island vibe. Plus the glass of wine and chocolate goodie bag I enjoyed before I left didn’t hurt either ;)

bought a couples massage as a celebration/​bonding with my daughter who just graduated from college. I was excitedly looking forward to the massage especially since i was assigned to matthew and he had good reviews. had some trouble finding parking but found a spot in back of the building. told the receptionist where i had parked and was mildly reprimanded. then the groupon fiasco. i was told i could have it on my phone which i did but that wasn’t good enough. but we got that worked out. so off to change. i didn’t mind the interior. i don’t expect glamour in westport-​i expect eclectic. my massage was so-​so. my daughter’s massage was pretty crappy. where she said to concentrate, the therapist ignored. she said to concentrate on neck and shoulders so legs and feet got massaged! i don’t think matthew used any massage oil/​cream-​if he did, it was a minimal amount. but at least he managed to massage most of the body. parts of the groupon deal were missed but i just wanted out of there-​so much for relaxation when all you can think about is leaving. we went to the sauna for maybe 10 minutes then got dressed and left. this massage was not the worst i ever had but pretty close. i paid about half of the regular price and feel like i paid two times too much. pass on this one and find another place.

Was in Kc for a weekend and made an appointment here as it was half mile from the hotel.
Had a bit of trouble finding the place at first but turned out to be operator error, had the wrong address.
Once inside, was directed to a quiet room to fill out some paperwork. The place is in the middle of some renovations, it is a house that has been a spa for a few years and looks like they are making some upgrades.
After the paperwork I met Sam my massage therapist. She took me to the massage room asked if I had any areas that needed work and verified the pressure I was looking for.
Sam spent the next 90 minutes thoroughly working through the kinks very intuitively, applying exactly the right pressure. It was, in short, one of the better, if not best, massages I have had in awhile. I will make an effort to book another massage with Sam next time I am in Kc.

Plaza West Massage & Day spa is lack luster! With its «cheap» Hawaiian décor and photos of supposed Hawaii. This old semi-​spa renovated house, is set so far back off the street eye level, that you can miss it – hidden between two other buildings. The massage service was average as where the techniques used, and the plastic used to cover the windows from the cold wind, kept making annoying noise when the wind blew hard, from the draft. The receptionist voice carried (while speaking on the phone), the conversation could be heard from my massage room session on the second floor. This Plaza West massage & day spa is not spacious at all, while the stair case is narrow.
I would recommend spending your money else where, if you want a «REAL» Spa day experience — I also, get services done at «THE SPA at Briarcliff», since the environment is elegant and spacious with a fantastic staff and quality of professionalism. Like the saying goes– «YOU get for what you pay for”— I will NEVER use/​buy another» group– o“n to Plaza West Massage & Day Spa again.

Plaza West Massage & Day Spa called me less than an hour before my appointment to cancel my appointment. They didn’t apologize for the inconvenience, even one time. If you are laid back, feel free to schedule with them. If not, save your time and go somewhere else with a company that is interested in your business.

The ambience is a little off putting but the massage was literally one of the best I’ve ever had.

Let me start with the fact that the massage therapist Julio is great. Awesome massage from him so know that the two star review is for everything else at Plaza West Spa. Sadly, Julio is only available on Monday’s which makes it almost impossible to book with him. The two stars reflects the condition and atmosphere of this spa. It’s very «moon and stars» dated, dingy, hippie type of spa in an old house. I wasn’t asked to change into a robe even though others were in a robe. Wasn’t offered water even though there was water. There wasn’t anything luxurious about this spa experience except for the massage itself, which should make this ranking higher, but the overall experience and atmosphere really knock it down.

Matthew will change your life. No, really. I’ve never had a massage therapist that a) hugged me, b) seemed to know exactly what to do without me saying much, and c) allowed me to relax enough that I zoned out and stopped thinking about what to eat for dinner and life’s stresses.
So go — see Matthew. He’s worth every cent — and then some.

I just had the most wonderful hour couples massage. They did a fantastic job. So relaxing and so professional. We will definitely be coming back.

Upping to 2 stars bc they gave me my money back. I spoke with the manager who I had to ASK for my money back but still– they did return it. Just was hoping for a little bit better customer service especially based on my poor experience.

Mathew is highly skilled, and I go just because of him. I had been having quite a bit of low back pain and now two days later it remains pain free. The sauna is a nice addition prior to the treatment, warming and relaxing. I did a Groupon and tried the hot stone addition. While enjoyable, think I’d stick with Mathew’s skilled hands

Overall it was a less than satisfactory visit. Over the weekend, someone called and my 10:15am appointment was moved to 10am. Upon entering, there was no one at the reception desk (for several minutes) and I peeked around the corners before someone finally came out. The kind receptionist took me to the unisex client room and changing area and let me know that tea and chocolate were available. The water in the tea kettle was completely cool and wouldn’t turn on. After filling out the necessary paper work, a manager came in and let me know that my requested therapist was unavailable and gave me someone of the opposite gender than what I had requested.
The therapist was kind and did a decent massage, however since he wasn’t trained in the hot stone massage I purchased, the spa gave me a gift card to cover the stone add on. Ironically, the gift card was only or the stones, not a massage, so it would require me to come back and purchase another service in order to use it. Sneaky… at best.
The atmosphere had decent instrumental music, but was quite cold in each of the area. My feet and hands were chilled the entire visit, which makes it very uncomfortable when in a robe and flip flops.
The personalized aromatherapy that was in my package never happened, and I didn’t smell any essential oils during the entire massage.
The Thai facial I paid for lasted less than 10 minutes and was basically warm linen sachets rubbed on my face, possibly filed with herbs. This was the only fragrance in the entire visit. This was hardly the facial it was made out to be on the website or over the phone. My scheduled 2-​hour services were finished in 1 hour and 20 minutes when they lead me to their sauna. The sauna, located in the attic via a very small staircase, only reached a grand total of 94 degrees after 20 minutes. This is barely warmer than a bathroom. The conservative temperature didn’t allow me to even start sweating at all, so I went down to ask for it to be turned up. She went to adjust it, but it was apparently set on 120 degrees, and not reaching the right temperature. So — the sauna was also a bust.
Finally, I decided to give up and make my way back to the unisex changing rooms. My experience was less than pleasing, and in retrospect the experience left me more «stressed» than merely staying home. For the price, I could have ordered food and a bottle of wine and had a better afternoon. Unfortunately, I will not be returning to this particular spa.
NOTE: The therapist was quite good, but I would suggest he moves to a spa that can accommodate a decent atmospheric experience.

What an amazing treat.
The people were top notch and focused on service. Will at the front desk was polite and very helpful from the moment we met via phone and when we arrived.
I had been having some severe shoulder pain which was new to me (it’s so fun getting older!) so I was in need of a massage but also very apprehensive.
John — the masseuse assigned to me — was simply put — HEAVEN SENT. Pressure right on, explained what he was working on (reflexology included) and checked in with me on pain/​sensitivity.
The foot, hip and glute work was unparalleled. I can’t recommend him
More.
One of the best massages of my life. 90 minutes went by too fast.
Come visit these great people.

I went to Plaza west around Valentines Day Weekend! And at the time it was still at the Old Location. It was very clean and cozy and the staff was very friendly. We had a couples massages followed by sauna, aromatherapy Blend and wine and chocolate covered strawberries. The robes and dressing rooms were very clean and the sauna was perfect, when we got to get our massages the men were very soft spoken and nice. The other one felt kind of uncomfortable. The only thing that I kinda didn’t enjoyed was the lighting of the massage room, it was very bright and you can hear the horns and streets cars, wasn’t the kind of atmosphere I was looking for, and we had to eat our strawberries and sip our wine in the lobby lol. Didn’t really feel pampered too much, felt kinda like another customer. But I will say this, being as though they switched locations, I believed that it has gotten much better and Im looking forward to visiting the New place!

I want to give these guys a better rating, I really do! BUT my groupon experience today was not very pleasing! While the masseuse did a good job on my salt scrub body wrap, I tipped him because dealing with my naked body must be somewhat traumatizing…
I did not get the facial which was apart of the 95 dollar groupon deal, instead they handed me a baggy with two thai ball thingies (defeats the purpose of going to a spa guys!) AND a part of the groupon was getting a spa goodie bag, I didn’t get that either.
In fact, I feel that the service cheated me out of the relaxation and stress free day I should have had. They definitely did not have their shit together and it made me feel kinda like they didn’t really care.
Thanks massage guy for dealing with my train-​wreck of a body. Everyone else, BOOOOO!

I have a beauty secret to share! I been getting deep cleansing red light facials from Angela R-​P at Plaza West and I have noticed great results my fine lines are smoother and the deeper lines are not as noticable as before. Angela is great she listens to you and what you expect and then she suggest a type of facial that is best for your skin along with the red light therapy. Angela puts you at ease, she is very professional and kind. Now I cant wait until next Red Light facial. No surgery or chemical shots and my skin looks great. I love it, thank you Angela I will see more of you where ever you are.

I had an LED facial with Angela and I’m not kidding when I tell you it peeled away 10 years. I’m doing a series of six treatments and can’t wait to see the end result. I’m stunned at the difference!

This is my first Unilocal review. I was in a lot of pain yesterday and in desperate need of a massage. I was able to get in quickly for 90 minutes with Melani. She was amazing. it was the best massage I have had in a very long time.

I just had the most lovely massage here after reading the other reviews and seeing the 90 minutes for 90 dollars special on their website and deciding last minute that I had to have a massage immediately or I might die. Though I got lured into adding on 15 smackers for hot stones, what can I say. I asked if Matthew was there but he was not, so I said male or female was fine but was slightly suspicious, seeing as I had a massage a few weeks ago in NYC that left me in pain for days and now have developed trust issues. But I had no need to worry: Melani was awesome! She was sweet and polite and gave a fantastically relaxing massage and I am still floating from it. If I weren’t me, I’d be totally jealous of me.
As for the rest of the place, i thought it was fine, spa-​y, and they had water and cookies. I’m used to fugly places in Chinatown in NYC so it seemed positively luxe.

After a ridiculous run of bad massages in KC, a friend passed along the information for her masseuse, Matthew at Plaza West. Skeptical but desperate, I booked an appointment for last Friday.
Sitting in the waiting area is anything but relaxing. It is obvious that they are going for all the cliché’ spa tricks that they read about in a magazine from 1970. Mural of a beach on the wall-​check. Forest of plants from the little shop of horrors-​check. 2 full size (outdoor) cement fountains-​check. Wicker furniture with printed cushions-​check.
Now, imagine you find your way out of the forest and into Matthew’s private massage room. This room décor is a little better. It is dark and quiet with a small lamp. Matthew brings along his own IPOD. Now, imagine yourself drifting away from thoughts of bad décor and transported to true relaxation. The kind of relaxation you can only get from a therapist who customizes the massage to your needs. Matthew can do deep tissue and doesn’t wuss out at the end. He really cares about putting your muscles in a better state of being and your mind follows along.
If Matthew would get a job at beautiful Spa Tuscano, all would be in harmony. Until then, I know that good things sometimes come in unsightly packages.
*My tip is to pre-​pay. That way, you don’t work up a new kink in your back as you bust out the machete to find the front desk.