PetSmart

I went here to get supplies for my dog Cocoa and walked away pretty disappointed. The customer service was NOT very good, and I won’t be going back. They were very rude and seemed like they only wanted me to hurry up and get me out of the store. The products and the prices were descent, but other than that it was not a very good place to go shopping for my dog. There products are good but there service was terrible. I won’t be going back, and I would recommend you do the same.

I don’t frequent pet stores often but was very happy with the general service received. The team working the floor was helpful in finding what I was after.
Their counter team is what impressed me. They were super friendly and genuinely seemed to care about mt visit. They helped me set up a perk account and knowledgeable about the product.

This review is for the grooming department. This specific location is a joke. I brought in shampoo and conditioner for my dog’s bath and they have the nerve to question whether it’s prescribed from a vet AND they said they had to charge extra. Now listen here, I’ve been going to Petsmart Grooming for the past four years and I’ve NEVER been charged extra for bringing my own shampoo and conditioner nor have I ever been grilled for showing proof of vet prescription. To top it off, they were really rude and tacky in how they went about it. I cancelled my bath appointment on the spot and will never be returning to this location ever again. You’ve got some nerve scheming ways to make more money by charging extra when none of the other Petsmart has ever done it. Shady.
Also, the way one of the groomers was handling the dog she was working on very roughly and was tugging at its ears to move the dog’s head. I walked straight out of there after all this and I suggest you do the same.

The Petsmart grooming department is an absolute joke. I frequently took my black lab to get her nails trimmed, and each time I called was told I didn’t need to make an appointment– we were welcome to walk in. This is the absolute last time I will ever bother to bring my dog. After being told there was a 20 minute wait which I happily agreed to, the FOUR groomers on staff were the laziest, rudest people I have ever met. While I was standing there, one groomer was on her cell phone, the other was sitting drinking Starbucks, while two were finishing up with two other dogs. A nail trim takes less than five minutes, yet these groomers were sitting around while I stood there in amazement. After waiting for 30 minutes, one of the groomers went to the back and brought out a new dog to start working on. I left right then and there and spoke to the manager. So not only did we not get a nail trim, now I have to take more time out of my day to take her to another groomer. Absolutely ridiculous, lowlife workers. Not worth your time or money. We will not be returning.

When I first walked in the cashier saw I had a product in my hand and was helpful. She asked if I was making a return/​exchange and offered to have me leave it at the register. As I walked around the manager saw me and asked if I needed help. I explained that I was returning one product and getting another. She discouraged me from buying the product I went in for, which would have been fine if she’d bothered to make any other suggestions. Then when I got back to the register she (the manager) asked me if I had the receipt for the product I was returning (I didn’t) and gave me a hard time. I know the PETsMART return policy without a receipt is store credit, or credit towards an exchange. She didn’t bother to inform me of this, just said that she couldn’t make returns without a receipt. Then tried to act like she was doing me a favor by letting me return it since I was doing an exchange. After I’d paid for my new product she very rudely said she would NOT let me return it without a receipt. Overall she was rude. Since I can go to any other PETsMART next time, or even a PETCO, I won’t be going back to her store.

The employees are rude and the aisles are weirdly placed so sometimes they are obstructed at one end by support pillars. I can’t begin describe the poor attitude by most of the clerks at check out.

Never used groomer or vet, but go here for everything else. Friendly, helpful staff, clean store, no problems with returns, etc.

This review is for the groomers, not the store itself. I was disappointed by their uncompassionate attitude towards my pet. They seemed to all be chatting with each other and very disinterested. I ended up getting turned away because the two women working couldn’t hold my 80 lb weimaraner in place. They told me to try the vet next door in the store. They couldn’t help me either at the time, because none of the doctors were going to be in for another hour. What a waste of time. and poor customer service. Go to a REAL groomer who will care for your pet, and also save you time and stress!

I usually prefer this store, as it is close to my home. The staff is very friendly and helpful, except for one specifically. I hate to say it, but a handicapped gentlemen that myself and my boyfriend have to avoid at all cost when we go in there or we will get stuck listening to him for 30 minutes talk about his past animals, additionally HE has never helped us find anything, we just get stuck listening to him ramble, in or out of the cashiers line. Most of the other staff is knowledgeable about food, treats, good brands for specific conditions… even give out coupons if you don’t have them. I would give this store a 4 if it wasn’t for this person specifically.
The last time we went in, I had 2 coupons, printed from the same printer of course so they looked the same. I gave one to my boyfriend, and had one for myself and we were checking out separately, one transaction per customer, nothing wrong with that. Well, this specific gentlemen was checking us out, when he got to my boyfriends coupon, right after I checked out, said he couldn’t take it because it was a copy, without even looking at the barcode. I pointed out to him the barcode numbers were not the same, and it said smaller print a few other things, they were even petsmart coupons and he just continued to argue with me, literally and I was trying to be calm, and he seemed VERY upset. THEN he slipped one of the coupons in his drawer and said I will have to call a manager, I said great. He called twice in about 30 seconds, turned to me and said well we are to busy. I was upset at that point, so I took my other coupon and left without purchase of the other bag of food.
I called later to complain after calming down, the manager said come back and use it and said she would speak with the employee, however she didn’t even ask a name or for his employee number when she said she would speak with her employee. I will give my money back to the local Barkery in Brookside, where they care about my animals and my business even if it cost a little more, I WILL NOT BE BACK.

I really prefer the other chain pet store over PetSmart. I had bought some bark sensors at another location that worked terribly from them because of convenience of location. When I returned them they would only allow the return to go on a card.
Being I had money to spend, I decided to stop by this location. I needed a dog bed and a waterer that would allow the pug to drink with the cone on. They had dog specific waters, but unless you were buying the largest and most expensive, they didn’t come with holders. Really?
I also needed a bed since the pug and his cone won’t fit comfortably in his kennel. They had some on sale for a great price, but of course they didn’t have any. I could either get crappy one that the pug would not fit in or pay twice what the sale price was. We picked out a reasonably priced one that was good quality. I was wishing my card was for the other chain pet store at this point.
The policy of returns only be allowed as a store credit sucks. It’s my money, if I want it back because they have a inferior product I should be able to get it back, not be forced to use the money there. Knowing the policy just motivates me not to stop do to convenience and take the time to shop elsewhere.

This review is specifically for the store itself — not the grooming or the vet service.
I am in this store every week because I take care of the sponsored cats through the rescue I volunteer with (TARA — The Animal Rescue Alliance).
I can say the employees I have gotten to know over the past year honestly care about the animals there. They are very helpful with customers and take the time to explain fish questions. I am situated by the fish wall and hear the questions. Honestly, I didn’t realize there were so many questions and concerns about fish!
The store is kept clean and organized too. It is pretty easy to navigate. I think with signing up for the discount card, you do save quite a bit over the year on food, treats, toys, etc…

My husband tried to take our border collie mix in for grooming. We’ve had him groomed dozens of times before, at regular groomers and at other PetSmarts, and have always been charged in the $ 50 range. This morning when he dropped our dog off, the groomer said he would require one up charge after another. After he balked, she agreed huffily to do the service «whether you pay for it or not.» They agreed to do it for $ 55. About ½ hour later she had the store manager call him and try to haggle again. At this point we’re afraid they’ll treat the poor dog poorly in retaliation, so we cancelled the groom. On our way to pick him up now, and called our vet, who agreed to do it tomorrow for $ 35.

Kiya, our beloved pup, is a rescue and when we got her she was 30 pounds underweight with some serious separation anxiety and discipline issues.
We’ve had her for over a year now and it’s been slow going, but she is making incredible progress. A large part of that incredible progress is due to the training classes offered by this particular Petsmart location.
Kiya has gone through two rounds of classes with Maggie and I can’t say enough good things about this woman! She is smart, she is kind but firm, she is consistent and she balances an obvious affection for dogs with an uncompromising understanding of doggie boundaries and discipline. I took to calling her The Kiya Whisperer while we were in class, as she could get our very easily distracted dog to do the things we couldn’t get her to do. Every time. This made it easier for us to work with her at home — once Maggie helped Kiya figure out what we wanted, it was easier to repeat outside the classroom.
At home, Kiya listens. She doesn’t chew our stuff, or jump the fence, or FREAK out when we kennel her, because we have learned how to replace the bored, bad behaviors with good behaviors. We are still working with her — dog training is an ongoing process and she is picking up new skills all the time.
We have loved Kiya from the minute we brought her home. But Maggie and the Petsmart training team have ensured that we are happy with her behavior as well.
In addition to a great training program, this location has a great selection of premium dog foods — important when your dog has food issues. Roxie, our kitty, also has some interesting health issues and Petsmart has her covered as well. Feliway is a miracle and they have it!
The staff is always attentive and they always ask before giving Kiya a treat, which I appreciate. You have to make them earn it!

I don’t like this PetSmart as much as the one in Merriam, KS. I get it — the stores are pretty much all the same… but I think the grooming department and the customer service is what makes each store unique.
The best experience I had at this store was when I couldn’t take advantage of a good deal on a huge-​size bag of dog food. A very sweet employee offered to give me two bags of the next size down for the discounted sale price of the huge bag. I ended up getting more food for the price this way than had the huge bag been available. Kudos to her for making this work out — I had no idea they’d be willing to do this for a customer.
As happy as I was with their customer service, I really wasn’t impressed by their grooming department. I brought in my pup for a nail trim and when I told the groomer my dog had her info saved at the Merriam location she dryly told me that they don’t share information. She clipped my dog’s nails and was obviously exasperated while doing it. I didn’t leave her sight the entire time because I had a feeling she would’ve done some leash or paw-​yanking had I not been right in front of her. The pup’s nails were okay, not as short as the folks at Merriam get them. Overall not bad, but not the kind of experience that made me want to come back.
In the future I’ll pick up food and supplies here but I’ll leave the grooming for another shop.

I refuse to set foot in this store ever again. It is *not* because of the employees but more about the company’s practices. My last dog went to the vet here and I bought most of her stuff here. We used the Wellness Plan that covered some things when you go in for a vet visit. The plan is 12 months and you pay a certain amount every month. It doesn’t really cover the things your dog will go to the vet for. Several months into the Wellness Plan my dog was diagnosed with cancer and died. We called to cancel the Wellness Plan and were told you cannot cancel even if your dog is lost, stolen, or dies. You are required to pay that monthly payment whether your dog is ALIVE OR NOT.
I finally adopted another dog and I will only go to locally owned pet stores this time around and I will never purchase anything from this company again.

This is one of the more conveniently located Petsmarts, and they are great for having nearly everything I need for my cats and dog. In addition to having plenty of food, toys, and general pet supplies (leashes, collars, pet gates, etc), Petsmart has a grooming center and training facility for dog and puppy training classes.