Ntb-National Tire & Battery

Ron and Jeremy jumped through hoops to match a price I found online. Got me in and out pretty quickly as well. Thanks guys!

Excellent service getting snow tires. No up sells or «in need of repair» which I usually get at a chain store. Manager Roger Gross was polite and respectful. Enjoyed the treatment and no stress!

We took our suv here for new tires. They tried to sell us everything under the sun When we said no to all additional services we discovered our car would not start when we tried to leave with our new tires. They pushed it back into the shop and made a huge theatrical production banging with a wrench inside the engine area. The manager came out and told us we needed a new starter motor and he’d called all over and the best deal he could find was going to cost us $ 800.00. We asked if he had checked the battery and he said yes it wasn’t that. When we got home I called the dealership and they said they would pick it up at take it to their shop. Turns out NTB had loosened one of the battery connections and that’s all that was wrong. What a scam they tried to pull. I sent a letter of complaint to NTB headquarters and they acknowledged my complaint but nothing more. NO follow up. I think ripping off customers must be company policy! BEWARE of NTB!

So, I went back after waiting for them to open until 7:30 a.m. and no one had shown up yet.
WORST CUSTOMER SERVICE EVER!
I could not understand the kid who was working there — and he was so put out to have to help someone, especially a customer.
They need to figure it out — horrible. (I still don’t have a new battery for my car!)

Used them several times to repair tires and for that, they were very good. The last time I went there however, I was pressure sold 3 new tires and I had to resist him selling me the most expensive tires in stock. I am still not convinced they even needed replacing. They also called me and persuaded me to replace wipers which work fine on the front windshield but they put the wrong one on the rear.
They also tried to sell me a whole lot of other stuff that I didn’t replace at the time and that still runs just fine.
This was when I went in for an oil change and one tire repair! So I will never use them again. If you do, check what they are trying to sell you, there may be cheaper options and they won’t offer that to you, you need to ask.
Personally, I hate that — you need to trust guys working on your car and I didn’t on the last visit. There are plenty of other places around, I suggest you shop around. It’s a shame because my initial encounters were positive — perhaps I just had a sales guy under pressure!