Ntb-National Tire & Battery

Friendly guys, but unbelievably slow. Shouldn’t take 2 hours for an oil change, with or without an appointment. Won’t be back.

Very unpleasant staff that is not familiar with their own specials. They’re very defensive and don’t take constructive criticism very well. We had a rep tell us they would check my backup lights and see if they needed new wiring or just new bulbs for free, and then when we picked it up a different rep told us that would require money and they wouldn’t do it.
It’s a good thing I’m happy with the tires. But it was like pulling teeth talking to them.

Had been in this store many times over the past few years and have seen many different workers. They have an all new crew in there now and they treated my wife and I like royalty. Very personable and kept us updated while we waited, even offered to make us coffee. Great service and best part is they fixed our car correctly and in a super fast manner. Will definitely go back and after reading other reviews, this store deserves a second chance.

If you want work done in a timely manner don’t bother coming here. Dropped my car off at 5 PM and was told the car wouldn’t be ready until 8 PM. Called at 7:30 PM, they told me it’s looking more like 8:15 PM. Called at 8:15 PM, they said another 20 minutes. Totally ridiculous. Hasn’t happened the first time either, and they always have an excuse as to why they’re running behind. Oh, and they ruined one of my tire sensors after a patch job they did. Awful.

Had a flat tire, called them at 10:30am with no appointment, they squeezed me in and had it fixed before I had to go to work at noon. Friendly Staff, good location, quick service!

Rich, Brian, and Jason took care of me when I got a flat tire from an uncertain cause. They gave me manufacturer warranty credit, and helped me find a tire that fit my budget. Service was immediate, quick, and respectful.

My mom let them fix her brake lines, the worst job I have ever seen.
To start both lines are rubbing on the searing column, then they are hanging under the frame rail almost touching the ground, and finish by bending sharply around some sharp metal objects at the rear of the car.
They are attached to the car in a few places with zip ties. I took it back to them and there solution was to add more zip ties.
Never trust your car or life to this place

Why… why…why do they always try to sell you things you don’t want. Had one of my cars in to get 2 new tires… thats all. Easy to understand right? Not for them.
Tried to sell a radiator flush… whatever… Wouldn’t write a review if it just that simple.
Realized today there’s antifreeze dripping out of the car… they didn’t tighten up the radiator cap. Bigger question is why was anyone loosening it in the first place. The car was there for tires.
Never, never again.

Avoid this place if at all possible.
Incident #1:
I took my Nissan Pathfinder in on July 6^th for new tires. I picked up my car later that afternoon and on the way home, I noticed my TPMS light was on. I called NTB to tell them that the light was on, so they asked me to come back in and have it reset, which I did. Before I left, they told me that the light would probably come back on because there was an issue with the battery. Funny, I NEVER had any issues with the TPMS light before getting the new tires, and now, suddenly, it starts acting up? I don’t think so. It’s far more likely that one (or more) of the sensors was damaged during the installation. They quoted me over $ 100 to take care of the dying battery issue. This, after spending over $ 1000 on tires, really?
Incident #2:
On her way home from work on July 19^th, my GF ran over a piece of metal, and she was worried her tire would start to deflate. It was late and the only place open, unfortunately, was NTB. She got there and asked to have the tire repaired. After waiting for more than an hour and ten minutes before they close, they tell her the tire cannot be repaired and she needs to buy a new. They continued to tell her that repairing the tire or putting on the spare tire was a ‘safety issue’ and refused to do either one. Of course, knowing what I had just went there the following week and they busted my TPMS, she refused, had them put the damaged tire back on the car, and came home. The next day, AAA put on the spare, and then we went to Mike’s Service Center. 30 minutes and $ 10 later, we had a repaired tire, and funny, no mention of any safety issues.

I came here for a vehicle inspection (only $ 12). They only did appointments for vehicle inspections so there were no walk-​ins. It was supposed to take about 45 minutes to 1 hour, but I was there for 2 hours. It was because there were 3 – 4 people before me so my car wasn’t inspected until almost 45 minutes later than my appointment time; in addition, they found something wrong with my car and I told them to fix it which made my wait time there go up to 2 hours total.
That reminds me… my car insurance agent told me that they will probably find something wrong with my car when they do inspections (and he was referring to all places that do vehicle inspections — not this particular place). True for me.
I had a lot of time so it wasn’t that bad waiting for 2 hours. I looked at all the tires and wheels that were on display then sat in the waiting room. They had two vending machines (one for snacks and one for soda), coffee machines, and a TV. There were aftermarket wheel catalogs that I looked at but really had no interest (at least not anymore) to buy any aftermarket wheels. They did have a window which showed the garage and you COULD watch them fix up your car. I always felt that they might be bothered or something because you’re watching them while they were doing their job… ahh nevermind.
The staff were knowledgeable and explained the problems (if any) of customers’ cars (including mine) to the customer.
FYI, you might have to wait a long time and I know waiting totally sucks especially since it goes by slow. Just sit and do nothing and one minute will go by so slowly. lol